Question 1

Increasing the level of responsibility of a job by adding planning tasks is ___________.

Accepted Answer

A)  job enlargement 
B)  job rotation 
C)  job involvement 
D)  job enrichment 
E)  job backward integration 
A)  job enlargement 
B)  job rotation 
C)  job involvement 
D)  job enrichment 
E)  job backward integration

Question 2

The creator of scientific management believed that ______________________________________.

Accepted Answer

A)  worker productivity is governed by scientific laws 
B)  the worker should have a lot of control over his or her job 
C)  efficiency is overrated 
D)  worker pay should primarily be based on seniority 
E)  mathematical models are the basis for management of production 
A)  worker productivity is governed by scientific laws 
B)  the worker should have a lot of control over his or her job 
C)  efficiency is overrated 
D)  worker pay should primarily be based on seniority 
E)  mathematical models are the basis for management of production

Question 3

ISO 14000 standards provide guidelines for what?

Accepted Answer

A)  business ethics 
B)  environmentally responsible actions 
C)  supplier certification 
D)  quality control 
E)  web site development 
A)  business ethics 
B)  environmentally responsible actions 
C)  supplier certification 
D)  quality control 
E)  web site development

Question 4

Under scientific management, information from what is used to set time standards for task performance?

Accepted Answer

A)  stopwatch time studies 
B)  observance of similar tasks 
C)  computer simulation 
D)  negotiations with unions 
E)  arbitration 
A)  stopwatch time studies 
B)  observance of similar tasks 
C)  computer simulation 
D)  negotiations with unions 
E)  arbitration

Question 5

The finance function is responsible for:

Accepted Answer

A)  sales, generating customer demand, and understanding customer wants and needs. 
B)  plans and coordinates all the resources needed to design, produce, and deliver the merchandise to its various retail locations. 
C)  planning, coordinating, and controlling the resources needed to produce a company's products and services. 
D)  managing cash flow, current assets, and capital investments. 
E)  efficiency and costs. 
A)  sales, generating customer demand, and understanding customer wants and needs. 
B)  plans and coordinates all the resources needed to design, produce, and deliver the merchandise to its various retail locations. 
C)  planning, coordinating, and controlling the resources needed to produce a company's products and services. 
D)  managing cash flow, current assets, and capital investments. 
E)  efficiency and costs.

Question 6

What term describes the approach of giving workers a larger portion of the total task to do?

Accepted Answer

A)  job enlargement 
B)  job rotation 
C)  job involvement 
D)  job enrichment 
E)  job backward integration 
A)  job enlargement 
B)  job rotation 
C)  job involvement 
D)  job enrichment 
E)  job backward integration

Question 7

What was Frederick W. Taylor's background?

Accepted Answer

A)  physics 
B)  human resources management 
C)  operations research 
D)  psychology 
E)  engineering 
A)  physics 
B)  human resources management 
C)  operations research 
D)  psychology 
E)  engineering

Question 8

List at least seven different possible inputs to a transformation process.

Accepted Answer

workers, managers, b

Question 9

A key feature of scientific management is that workers are limited only by their tools.

Accepted Answer

A) True 
 B)False

Question 10

Why is today's Operations Management environment described as very different from what it was just a few years ago?

Accepted Answer

Customers demand bet

Question 11

The concept of interchangeable parts was introduced by ___________________.

Accepted Answer

A)  Adam Smith 
B)  Frederick Taylor 
C)  Eli Whitney 
D)  Henry Ford 
E)  W. Edwards Deming 
A)  Adam Smith 
B)  Frederick Taylor 
C)  Eli Whitney 
D)  Henry Ford 
E)  W. Edwards Deming

Question 12

Which of the following is considered a "quality guru?"

Accepted Answer

A)  Elton Mayo 
B)  W. Edwards Deming 
C)  Alex Gamble 
D)  F.W. Harris 
E)  Frederick W. Taylor 
A)  Elton Mayo 
B)  W. Edwards Deming 
C)  Alex Gamble 
D)  F.W. Harris 
E)  Frederick W. Taylor

Question 13

Every business is managed through what three major functions?

Accepted Answer

A)  accounting, finance, and marketing 
B)  engineering, finance, and operations management 
C)  accounting, purchasing, and human resources 
D)  accounting, engineering, and marketing 
E)  finance, marketing, and operations management 
A)  accounting, finance, and marketing 
B)  engineering, finance, and operations management 
C)  accounting, purchasing, and human resources 
D)  accounting, engineering, and marketing 
E)  finance, marketing, and operations management

Question 14

A key feature of scientific management is that workers are motivated only by __________________.

Accepted Answer

A)  love 
B)  power 
C)  challenging work 
D)  money 
E)  fame 
A)  love 
B)  power 
C)  challenging work 
D)  money 
E)  fame

Question 15

Increasing the level of responsibility of a job by adding planning tasks is called job enrichment.

Accepted Answer

A) True 
 B)False

Question 16

What is the Hawthorne effect?

Accepted Answer

A)  workers responding to the attention they are given 
B)  stopwatch time studies leading to time standards 
C)  the use of quantitative methods for solving management problems 
D)  the use of interchangeable parts 
E)  more lighting increases productivity 
A)  workers responding to the attention they are given 
B)  stopwatch time studies leading to time standards 
C)  the use of quantitative methods for solving management problems 
D)  the use of interchangeable parts 
E)  more lighting increases productivity

Question 17

The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.

Accepted Answer

A) True 
 B)False

Question 18

What must companies focus on in order to survive in today's business environment?

Accepted Answer

quality, time-based

Question 19

What is a concept that takes a total system approach to creating efficient operations?

Accepted Answer

A)  lean systems 
B)  enterprise resource planning 
C)  customer relationship management 
D)  management science 
E)  management information systems 
A)  lean systems 
B)  enterprise resource planning 
C)  customer relationship management 
D)  management science 
E)  management information systems

Question 20

Finance cannot judge the need for capital investments if they understand operations concepts and needs.

Accepted Answer

A) True 
 B)False

Increasing the level of responsibility of a job by adding planning tasks is ___________.

The creator of scientific management believed that ______________________________________.

ISO 14000 standards provide guidelines for what?

Under scientific management, information from what is used to set time standards for task performance?

The finance function is responsible for:

What term describes the approach of giving workers a larger portion of the total task to do?

What was Frederick W. Taylor's background?

List at least seven different possible inputs to a transformation process.

A key feature of scientific management is that workers are limited only by their tools.

Why is today's Operations Management environment described as very different from what it was just a few years ago?

The concept of interchangeable parts was introduced by ___________________.

Which of the following is considered a "quality guru?"

Every business is managed through what three major functions?

A key feature of scientific management is that workers are motivated only by __________________.

Increasing the level of responsibility of a job by adding planning tasks is called job enrichment.

What is the Hawthorne effect?

The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.

What must companies focus on in order to survive in today's business environment?

What is a concept that takes a total system approach to creating efficient operations?

Finance cannot judge the need for capital investments if they understand operations concepts and needs.

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 1: Introduction to Operations Management

Increasing the level of responsibility of a job by adding planning tasks is ___________.

The creator of scientific management believed that ______________________________________.

ISO 14000 standards provide guidelines for what?

Under scientific management, information from what is used to set time standards for task performance?

The finance function is responsible for:

What term describes the approach of giving workers a larger portion of the total task to do?

What was Frederick W. Taylor's background?

List at least seven different possible inputs to a transformation process.

A key feature of scientific management is that workers are limited only by their tools.

Why is today's Operations Management environment described as very different from what it was just a few years ago?

The concept of interchangeable parts was introduced by ___________________.

Which of the following is considered a "quality guru?"

Every business is managed through what three major functions?

A key feature of scientific management is that workers are motivated only by __________________.

Increasing the level of responsibility of a job by adding planning tasks is called job enrichment.

What is the Hawthorne effect?

The Industrial Revolution started in the 1770s with the development of a number of inventions that relied on machine power instead of human power.

What must companies focus on in order to survive in today's business environment?

What is a concept that takes a total system approach to creating efficient operations?

Finance cannot judge the need for capital investments if they understand operations concepts and needs.

Operations Strategy and Competitiveness

Product Design and Process Selection

Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: An Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters