Question 1

Organizational effects associated with bullying include all of the following except:

Accepted Answer

A)  high absenteeism 
B)  general anxiety disorder 
C)  increased employee turnover 
D)  reduced productivity 
A)  high absenteeism 
B)  general anxiety disorder 
C)  increased employee turnover 
D)  reduced productivity

Question 2

The broad categories of aggressive workplace behavior include:

Accepted Answer

A)  expressions of hostility 
B)  potency bias 
C)  hostile attribution bias 
D)  competition 
A)  expressions of hostility 
B)  potency bias 
C)  hostile attribution bias 
D)  competition

Question 3

Triggering events for violent acts can include all of the following except:

Accepted Answer

A)  strange behavior 
B)  being suspended 
C)  severe criticism from one's superior 
D)  poor performance review 
A)  strange behavior 
B)  being suspended 
C)  severe criticism from one's superior 
D)  poor performance review

Question 4

Performance tends to ____ as stress increases from low,to moderate,to high.

Accepted Answer

A)  increase 
B)  decrease 
C)  be uneffected 
D)  increase,then decrease 
A)  increase 
B)  decrease 
C)  be uneffected 
D)  increase,then decrease

Question 5

Professionals who have a ____ frequency and a ____ intensity of interpersonal contact with people in need of aid have the highest probability of job burnout.

Accepted Answer

A)  low;low 
B)  moderate,moderate 
C)  low;high 
D)  high;high 
A)  low;low 
B)  moderate,moderate 
C)  low;high 
D)  high;high

Question 6

Identify one of the basic personality dimensions that is directly related to stress,and describe the nature of that relationship.

Accepted Answer

The three most appropriate possibilities

Question 7

Evidence links Type A behavior with a vulnerability to:

Accepted Answer

A)  headaches 
B)  heart disease 
C)  muscle soreness 
D)  fatigue 
A)  headaches 
B)  heart disease 
C)  muscle soreness 
D)  fatigue

Question 8

____ is the process by which people select,organize,interpret,and respond to information from the world around them.

Accepted Answer

A)  Perception 
B)  Thought process 
C)  Past experience 
D)  Social thinking 
A)  Perception 
B)  Thought process 
C)  Past experience 
D)  Social thinking

Question 9

All of the following are clear characteristics of the hardy personality except:

Accepted Answer

A)  a sense of positive involvement with people 
B)  extreme competitiveness 
C)  an internal locus of control 
D)  perceiving major changes in life with interest and curiosity 
A)  a sense of positive involvement with people 
B)  extreme competitiveness 
C)  an internal locus of control 
D)  perceiving major changes in life with interest and curiosity

Question 10

____ is an example of a physiological effect of stress.

Accepted Answer

A)  Poorer intellectual functioning 
B)  Low self esteem 
C)  Depression 
D)  Breathing difficulties 
A)  Poorer intellectual functioning 
B)  Low self esteem 
C)  Depression 
D)  Breathing difficulties

Question 11

A(n)____ is a health management initiative that incorporates the components of disease prevention,medical care,self-care,and health promotion.

Accepted Answer

A)  wholeness program 
B)  wellness initiative 
C)  whole-person program 
D)  wellness program 
A)  wholeness program 
B)  wellness initiative 
C)  whole-person program 
D)  wellness program

Question 12

Hostile work environment sexual harassment is likely to be found if any of the following exist except:

Accepted Answer

A)  extremely vulgar language is used 
B)  a supervisor demands sex in return for a raise 
C)  degrading comments of a sexual nature are made 
D)  pornography is displayed 
A)  extremely vulgar language is used 
B)  a supervisor demands sex in return for a raise 
C)  degrading comments of a sexual nature are made 
D)  pornography is displayed

Question 13

____ refers to the treatment of people as objects.

Accepted Answer

A)  Apathy 
B)  Work exhaustion 
C)  Depersonalization 
D)  Job burnout 
A)  Apathy 
B)  Work exhaustion 
C)  Depersonalization 
D)  Job burnout

Question 14

Who is most likely to be bullied at work?

Accepted Answer

A)  younger employees 
B)  men 
C)  women 
D)  older employees 
A)  younger employees 
B)  men 
C)  women 
D)  older employees

Question 15

All of the following are major stressors related to career planning and development except:

Accepted Answer

A)  role conflict 
B)  promotions 
C)  transfers 
D)  job security 
A)  role conflict 
B)  promotions 
C)  transfers 
D)  job security

Question 16

The first level of behavior on the violence continuum of the harm model of aggression is:

Accepted Answer

A)  rage 
B)  competition 
C)  harassment 
D)  aggression 
A)  rage 
B)  competition 
C)  harassment 
D)  aggression

Question 17

Describe three of the five defense mechanisms that have been identified for the rationalization of workplace aggression.

Accepted Answer

Hostile attribution bias has an implicit

Question 18

According to Learning from Experience: Stress and Coping with a layoff,what are the areas in a company that have been struck with layoffs:

Accepted Answer

A)  department managers 
B)  data entry clerks 
C)  senior employees 
D)  all of these 
A)  department managers 
B)  data entry clerks 
C)  senior employees 
D)  all of these

Question 19

The ____ is the underlying defense mechanism used by individuals to justify aggressive behaviors that states aggressive individuals see those they wish to make (or have made)targets of aggressions as evil,immoral,or untrustworthy.

Accepted Answer

A)  potency bias 
B)  derogation of target bias 
C)  morality bias 
D)  social discounting bias 
A)  potency bias 
B)  derogation of target bias 
C)  morality bias 
D)  social discounting bias

Question 20

All of the following are examples of job conditions as stressors in the work setting except:

Accepted Answer

A)  temperature extremes 
B)  air pollution 
C)  loud noise 
D)  all of these would be considered examples of job conditions as stressors in the work setting 
A)  temperature extremes 
B)  air pollution 
C)  loud noise 
D)  all of these would be considered examples of job conditions as stressors in the work setting

Exam 8: Workplace Stress and Aggression: Part B

Organizational effects associated with bullying include all of the following except:

The broad categories of aggressive workplace behavior include:

Triggering events for violent acts can include all of the following except:

Performance tends to ____ as stress increases from low,to moderate,to high.

Professionals who have a ____ frequency and a ____ intensity of interpersonal contact with people in need of aid have the highest probability of job burnout.

Identify one of the basic personality dimensions that is directly related to stress,and describe the nature of that relationship.

Evidence links Type A behavior with a vulnerability to:

____ is the process by which people select,organize,interpret,and respond to information from the world around them.

All of the following are clear characteristics of the hardy personality except:

____ is an example of a physiological effect of stress.

A(n)____ is a health management initiative that incorporates the components of disease prevention,medical care,self-care,and health promotion.

Hostile work environment sexual harassment is likely to be found if any of the following exist except:

____ refers to the treatment of people as objects.

Who is most likely to be bullied at work?

All of the following are major stressors related to career planning and development except:

The first level of behavior on the violence continuum of the harm model of aggression is:

Describe three of the five defense mechanisms that have been identified for the rationalization of workplace aggression.

According to Learning from Experience: Stress and Coping with a layoff,what are the areas in a company that have been struck with layoffs:

The ____ is the underlying defense mechanism used by individuals to justify aggressive behaviors that states aggressive individuals see those they wish to make (or have made)targets of aggressions as evil,immoral,or untrustworthy.

All of the following are examples of job conditions as stressors in the work setting except:

Learning About Organizational Behavior

Individual and Organizational Ethics

Understanding Individual Differences: Part A

Understanding Individual Differences: Part B

Perceptions and Attributions

Learning Concepts to Improve Performance: Part A

Learning Concepts to Improve Performance: Part B

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression: Part A

Interpersonal Communication in Organizations: Part A

Interpersonal Communication in Organizations: Part B

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams: Part A

Developing and Leading Teams: Part B

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters

Professionals who have a frequency and a intensity of interpersonal contact with people in need of aid have the highest probability of job burnout.