Question 1

In his book Out of Crisis, Deming described 14 principles of management to guide the implementation of his philosophy. List any five of these principles.

Accepted Answer

In 1982, Deming's book was published and

Question 2

In which of the following ways does TQM differ from the Deming approach?

Accepted Answer

A)  TQM represents one philosophy that is used in its entirety or not at all. 
B)  The Deming approach can be tailored to a particular environment. 
C)  TQM lacks the philosophy of adoption of the principles of profound knowledge. 
D)  Deming adapts to the situation which results in lack of constancy. 
E)  TQM insists on constancy of purpose. 
A)  TQM represents one philosophy that is used in its entirety or not at all. 
B)  The Deming approach can be tailored to a particular environment. 
C)  TQM lacks the philosophy of adoption of the principles of profound knowledge. 
D)  Deming adapts to the situation which results in lack of constancy. 
E)  TQM insists on constancy of purpose.

Question 3

In which of the following ways are TQM and the Deming approach similar?

Accepted Answer

A)  Both insist on constancy of purpose 
B)  Both require the adoption of principles of profound knowledge 
C)  Both represent one philosophy that is used in its entirety 
D)  Both adapt to the situation which results in reliability 
E)  Both agree that a long-term commitment is required by top management 
A)  Both insist on constancy of purpose 
B)  Both require the adoption of principles of profound knowledge 
C)  Both represent one philosophy that is used in its entirety 
D)  Both adapt to the situation which results in reliability 
E)  Both agree that a long-term commitment is required by top management

Question 4

An) _____ is a review of the quality plan, procedures, data collection and analysis by an outside group.

Accepted Answer

A)  scope document 
B)  project appraisal 
C)  cost performance index 
D)  analogous estimate 
E)  quality audit 
A)  scope document 
B)  project appraisal 
C)  cost performance index 
D)  analogous estimate 
E)  quality audit

Question 5

What is the most critical aspect in developing a project plan that meets project specifications within the timeframe and at the lowest costs?

Accepted Answer

A)  Risk management is the most important aspect of the project plan 
B)  Providing documents that specifically comply with the quality standards in use 
C)  Emphasizing error prevention and customer satisfaction 
D)  A requirement for commitment to quality by all the employees and their partners 
E)  Developing a project execution plan that matches the complexity level of the project 
A)  Risk management is the most important aspect of the project plan 
B)  Providing documents that specifically comply with the quality standards in use 
C)  Emphasizing error prevention and customer satisfaction 
D)  A requirement for commitment to quality by all the employees and their partners 
E)  Developing a project execution plan that matches the complexity level of the project

Question 6

In general, if the mean is three standard deviations from both control limits, the probability of a part exceeding the control limits from random variation is practically zero.

Accepted Answer

A) True 
 B)False

Question 7

The _____ is the difference between the additional money spent on prevention and the corresponding reduction in the cost of failure.

Accepted Answer

A)  cost-benefit analysis 
B)  implicit cost 
C)  cost of quality 
D)  variable cost 
E)  cost-utility analysis 
A)  cost-benefit analysis 
B)  implicit cost 
C)  cost of quality 
D)  variable cost 
E)  cost-utility analysis

Question 8

Because projects are temporary, _____.

Accepted Answer

A)  spotting trends in samples produced by repetitive processes is very important 
B)  quality in the planning of the project is not given much consideration 
C)  spotting trends in samples produced by repetitive processes is as important as considering quality in the planning of the project 
D)  the project manager must be able to provide documentation that demonstrates that the correct processes are in place to prevent quality failures 
E)  it is the project manager's responsibility to provide appropriate project requirements that will result in a facility that can produce quality products 
A)  spotting trends in samples produced by repetitive processes is very important 
B)  quality in the planning of the project is not given much consideration 
C)  spotting trends in samples produced by repetitive processes is as important as considering quality in the planning of the project 
D)  the project manager must be able to provide documentation that demonstrates that the correct processes are in place to prevent quality failures 
E)  it is the project manager's responsibility to provide appropriate project requirements that will result in a facility that can produce quality products

Question 9

A _____ is a column chart that displays frequency of occurrence on the vertical axis.

Accepted Answer

A)  histogram 
B)  flowchart 
C)  pictograph 
D)  run chart 
E)  control chart 
A)  histogram 
B)  flowchart 
C)  pictograph 
D)  run chart 
E)  control chart

Question 10

_____ are the number of measurements that fall into defined bins.

Accepted Answer

A)  Frequency distributions 
B)  Normal distributions 
C)  Gaussian distributions 
D)  Standard normal distributions 
E)  Exponential distributions 
A)  Frequency distributions 
B)  Normal distributions 
C)  Gaussian distributions 
D)  Standard normal distributions 
E)  Exponential distributions

Question 11

In 1948, the _____ established the rules for international trade in the postwar world.

Accepted Answer

A)  General Agreement on Tariffs and Trade 
B)  World Trade Organization 
C)  International Organization for Standardization 
D)  Bretton Woods system 
E)  Omnibus Foreign Trade and Competitiveness Act 
A)  General Agreement on Tariffs and Trade 
B)  World Trade Organization 
C)  International Organization for Standardization 
D)  Bretton Woods system 
E)  Omnibus Foreign Trade and Competitiveness Act

Question 12

For most people, the term quality implies _____-getting your money's worth.

Accepted Answer

A)  trust 
B)  continuous improvement 
C)  creativity 
D)  good value 
E)  predictability 
A)  trust 
B)  continuous improvement 
C)  creativity 
D)  good value 
E)  predictability

Question 13

Which of the following is one of Deming's fourteen principles of management?

Accepted Answer

A)  Set targets for the work force asking for zero defects and new levels of productivity. 
B)  Develop work standards quotas) on the factory floor. 
C)  Institute a vigorous program of education and self-improvement. 
D)  Move toward multiple suppliers for any one item. 
E)  Establish the need for inspection on a mass basis. 
A)  Set targets for the work force asking for zero defects and new levels of productivity. 
B)  Develop work standards quotas) on the factory floor. 
C)  Institute a vigorous program of education and self-improvement. 
D)  Move toward multiple suppliers for any one item. 
E)  Establish the need for inspection on a mass basis.

Question 14

According to the International Organization for Standardization ISO), quality is "two standard deviations above the norm."

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is true about flowcharts?

Accepted Answer

A)  Most flowcharts use one width of column to represent a category, while the vertical axis represents the frequency of occurrence. 
B)  If a particular method is a standard of quality, you can compare your organization's quality plan to it by flowcharting. 
C)  A flowchart shows the ratio of cost of increasing quality to the resulting benefit. 
D)  If some of the functions of a project are repetitive, flowcharting can be used to identify trends. 
E)  Flowcharting is useful for communicating responsibility for work processes. 
A)  Most flowcharts use one width of column to represent a category, while the vertical axis represents the frequency of occurrence. 
B)  If a particular method is a standard of quality, you can compare your organization's quality plan to it by flowcharting. 
C)  A flowchart shows the ratio of cost of increasing quality to the resulting benefit. 
D)  If some of the functions of a project are repetitive, flowcharting can be used to identify trends. 
E)  Flowcharting is useful for communicating responsibility for work processes.

Question 16

Measurements made on samples of a product must be between _____-upper and lower extremes of allowable variation.

Accepted Answer

A)  parameters 
B)  nodes 
C)  leads 
D)  critical paths 
E)  control limits 
A)  parameters 
B)  nodes 
C)  leads 
D)  critical paths 
E)  control limits

Question 17

The quality plan specifies the control limits of the product or process; the size of the range between those limits is the _____.

Accepted Answer

The answer of The quality plan specifies the control limits...

Question 18

What are the sources of information for the planning process?

Accepted Answer

Planning for quality is part of the init

Question 19

Kaizen is a Japanese concept of learning from the way a user applies a product in order to improve it.

Accepted Answer

A) True 
 B)False

Question 20

The first step in calculating the standard deviation is to take the square root.

Accepted Answer

A) True 
 B)False

In his book Out of Crisis, Deming described 14 principles of management to guide the implementation of his philosophy. List any five of these principles.

In which of the following ways does TQM differ from the Deming approach?

In which of the following ways are TQM and the Deming approach similar?

An) _____ is a review of the quality plan, procedures, data collection and analysis by an outside group.

What is the most critical aspect in developing a project plan that meets project specifications within the timeframe and at the lowest costs?

In general, if the mean is three standard deviations from both control limits, the probability of a part exceeding the control limits from random variation is practically zero.

The _____ is the difference between the additional money spent on prevention and the corresponding reduction in the cost of failure.

Because projects are temporary, _____.

A _____ is a column chart that displays frequency of occurrence on the vertical axis.

_____ are the number of measurements that fall into defined bins.

In 1948, the _____ established the rules for international trade in the postwar world.

For most people, the term quality implies _____-getting your money's worth.

Which of the following is one of Deming's fourteen principles of management?

According to the International Organization for Standardization ISO), quality is "two standard deviations above the norm."

Which of the following is true about flowcharts?

Measurements made on samples of a product must be between _____-upper and lower extremes of allowable variation.

The quality plan specifies the control limits of the product or process; the size of the range between those limits is the _____.

What are the sources of information for the planning process?

Kaizen is a Japanese concept of learning from the way a user applies a product in order to improve it.

The first step in calculating the standard deviation is to take the square root.

Introduction to Project Management

Project Profiling

Project Phases and Organization

Understanding and Meeting Client Expectations

Working With People on Projects

Communication Technologies

Starting a Project

Project Time Management

Estimating and Managing Costs

Managing Project Risk

Project Procurement and Closure

Filters

Exam 10: Managing Project Quality

In his book Out of Crisis, Deming described 14 principles of management to guide the implementation of his philosophy. List any five of these principles.

In which of the following ways does TQM differ from the Deming approach?

In which of the following ways are TQM and the Deming approach similar?

An) _____ is a review of the quality plan, procedures, data collection and analysis by an outside group.

What is the most critical aspect in developing a project plan that meets project specifications within the timeframe and at the lowest costs?

In general, if the mean is three standard deviations from both control limits, the probability of a part exceeding the control limits from random variation is practically zero.

The _____ is the difference between the additional money spent on prevention and the corresponding reduction in the cost of failure.

Because projects are temporary, _____.

A _____ is a column chart that displays frequency of occurrence on the vertical axis.

_____ are the number of measurements that fall into defined bins.

In 1948, the _____ established the rules for international trade in the postwar world.

For most people, the term quality implies _____-getting your money's worth.

Which of the following is one of Deming's fourteen principles of management?

According to the International Organization for Standardization ISO), quality is "two standard deviations above the norm."

Which of the following is true about flowcharts?

Measurements made on samples of a product must be between _____-upper and lower extremes of allowable variation.

The quality plan specifies the control limits of the product or process; the size of the range between those limits is the _____.

What are the sources of information for the planning process?

Kaizen is a Japanese concept of learning from the way a user applies a product in order to improve it.

The first step in calculating the standard deviation is to take the square root.

Introduction to Project Management

Project Profiling

Project Phases and Organization

Understanding and Meeting Client Expectations

Working With People on Projects

Communication Technologies

Starting a Project

Project Time Management

Estimating and Managing Costs

Managing Project Risk

Project Procurement and Closure

Filters