Question 1

Since all crises cannot be anticipated,it is not important that a retailer establish contingency plans for major potential crises.

Accepted Answer

A) True 
 B)False

Question 2

Rationalized retailing is often used in conjunction with _____.

Accepted Answer

A) micromerchandising 
B) prototype stores 
C) a top-down space management approach 
D) a bottom-up space management approach 
A) micromerchandising 
B) prototype stores 
C) a top-down space management approach 
D) a bottom-up space management approach

Question 3

Which type of insurance most directly affects employees?

Accepted Answer

A) workers' compensation 
B) property damage 
C) public liability 
D) directors' liability 
A) workers' compensation 
B) property damage 
C) public liability 
D) directors' liability

Question 4

Rationalized retailing is often conducted in conjunction with _____.

Accepted Answer

A) micromerchandising 
B) decentralized management 
C) electronic data interchange 
D) the desire for a uniform image 
A) micromerchandising 
B) decentralized management 
C) electronic data interchange 
D) the desire for a uniform image

Question 5

Which aspect of computerization is best used for retail training?

Accepted Answer

A) computerized checkouts 
B) videoconferencing 
C) electronic point-of-sales systems 
D) simulation 
A) computerized checkouts 
B) videoconferencing 
C) electronic point-of-sales systems 
D) simulation

Question 6

A retailer can increase employee productivity through cross-training.

Accepted Answer

A) True 
 B)False

Question 7

A major difficulty with the use of prototype stores is the _____.

Accepted Answer

A) inconsistent store image 
B) higher purchase costs for fixtures 
C) inflexibility in dealing with special site characteristics 
D) difficulty in applying standardized operating cost controls to different locations 
A) inconsistent store image 
B) higher purchase costs for fixtures 
C) inflexibility in dealing with special site characteristics 
D) difficulty in applying standardized operating cost controls to different locations

Question 8

Contingency planning is an important part of _____.

Accepted Answer

A) personnel management 
B) outsourcing 
C) crisis management 
D) personnel productivity planning 
A) personnel management 
B) outsourcing 
C) crisis management 
D) personnel productivity planning

Question 9

Store maintenance and energy management are synonymous concepts.

Accepted Answer

A) True 
 B)False

Question 10

A retailer plans store space by starting planning at the individual product level and then proceeds to the category,total store,and overall company levels in _____.

Accepted Answer

A) rationalized retailing 
B) mass merchandising 
C) a top-down space management approach 
D) a bottom-up space management approach 
A) rationalized retailing 
B) mass merchandising 
C) a top-down space management approach 
D) a bottom-up space management approach

Question 11

Almost all electronic point-of-sale systems rely on _____.

Accepted Answer

A) videoconferencing 
B) customer data bases 
C) Universal Product Codes 
D) electronic data interchange 
A) videoconferencing 
B) customer data bases 
C) Universal Product Codes 
D) electronic data interchange

Question 12

A retailer can increase the effectiveness of its inventory management by buying from vendors with faster delivery.

Accepted Answer

A) True 
 B)False

Question 13

A significant advantage to a consumer of a credit card system in comparison to a debit card system is _____.

Accepted Answer

A) the delayed payment benefit 
B) higher security 
C) tightened privacy 
D) lower cost 
A) the delayed payment benefit 
B) higher security 
C) tightened privacy 
D) lower cost

Question 14

In a debit card system,the _____.

Accepted Answer

A) customer can either pay the full amount due immediately or defer payment 
B) customer is not billed until his or her billing cycle date 
C) retailer still has the risk of customer nonpayment 
D) purchase price is automatically deducted from a consumer's bank account and then entered into the retailer's account through a computer terminal 
A) customer can either pay the full amount due immediately or defer payment 
B) customer is not billed until his or her billing cycle date 
C) retailer still has the risk of customer nonpayment 
D) purchase price is automatically deducted from a consumer's bank account and then entered into the retailer's account through a computer terminal

Question 15

Store security relates to both _____.

Accepted Answer

A) insurance and personal security 
B) personal security and merchandise security 
C) crisis management and pilferage control 
D) safety management and crisis management 
A) insurance and personal security 
B) personal security and merchandise security 
C) crisis management and pilferage control 
D) safety management and crisis management

Question 16

Insurance companies can often reduce accident rates through a safety audit of a retailer's warehouse.

Accepted Answer

A) True 
 B)False

Question 17

A retailer can encourage long-term employment through a policy of promoting from within the firm.

Accepted Answer

A) True 
 B)False

Question 18

The tasks of personnel with similar positions in different departments are kept rather uniform with _____.

Accepted Answer

A) management by objective 
B) job standardization 
C) risk-minimization retailing 
D) rationalized retailing 
A) management by objective 
B) job standardization 
C) risk-minimization retailing 
D) rationalized retailing

Question 19

Retailers seek to improve their productivity by having an outside party undertake one or more of its operating functions.This illustrates _____.

Accepted Answer

A) crisis management 
B) self-scanning 
C) contingency planning 
D) outsourcing 
A) crisis management 
B) self-scanning 
C) contingency planning 
D) outsourcing

Question 20

A significant disadvantage with the use of rationalized retailing is the _____.

Accepted Answer

A) high operating costs associated with standardization 
B) poor possible fit with local tastes 
C) loss of quantity discounts through volume purchasing 
D) need for more personnel due to decentralized decisions 
A) high operating costs associated with standardization 
B) poor possible fit with local tastes 
C) loss of quantity discounts through volume purchasing 
D) need for more personnel due to decentralized decisions

Since all crises cannot be anticipated,it is not important that a retailer establish contingency plans for major potential crises.

Rationalized retailing is often used in conjunction with _____.

Which type of insurance most directly affects employees?

Rationalized retailing is often conducted in conjunction with _____.

Which aspect of computerization is best used for retail training?

A retailer can increase employee productivity through cross-training.

A major difficulty with the use of prototype stores is the _____.

Contingency planning is an important part of _____.

Store maintenance and energy management are synonymous concepts.

A retailer plans store space by starting planning at the individual product level and then proceeds to the category,total store,and overall company levels in _____.

Almost all electronic point-of-sale systems rely on _____.

A retailer can increase the effectiveness of its inventory management by buying from vendors with faster delivery.

A significant advantage to a consumer of a credit card system in comparison to a debit card system is _____.

In a debit card system,the _____.

Store security relates to both _____.

Insurance companies can often reduce accident rates through a safety audit of a retailer's warehouse.

A retailer can encourage long-term employment through a policy of promoting from within the firm.

The tasks of personnel with similar positions in different departments are kept rather uniform with _____.

Retailers seek to improve their productivity by having an outside party undertake one or more of its operating functions.This illustrates _____.

A significant disadvantage with the use of rationalized retailing is the _____.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy

Web, Nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Exam 13: Operations Management: Operational Dimensions

Since all crises cannot be anticipated,it is not important that a retailer establish contingency plans for major potential crises.

Rationalized retailing is often used in conjunction with _____.

Which type of insurance most directly affects employees?

Rationalized retailing is often conducted in conjunction with _____.

Which aspect of computerization is best used for retail training?

A retailer can increase employee productivity through cross-training.

A major difficulty with the use of prototype stores is the _____.

Contingency planning is an important part of _____.

Store maintenance and energy management are synonymous concepts.

A retailer plans store space by starting planning at the individual product level and then proceeds to the category,total store,and overall company levels in _____.

Almost all electronic point-of-sale systems rely on _____.

A retailer can increase the effectiveness of its inventory management by buying from vendors with faster delivery.

A significant advantage to a consumer of a credit card system in comparison to a debit card system is _____.

In a debit card system,the _____.

Store security relates to both _____.

Insurance companies can often reduce accident rates through a safety audit of a retailer's warehouse.

A retailer can encourage long-term employment through a policy of promoting from within the firm.

The tasks of personnel with similar positions in different departments are kept rather uniform with _____.

Retailers seek to improve their productivity by having an outside party undertake one or more of its operating functions.This illustrates _____.

A significant disadvantage with the use of rationalized retailing is the _____.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy

Web, Nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters