Question 1

A retailer can reduce its bad debt on credit sales to zero through _____.

Accepted Answer

A) using third-party credit plans and debit cards 
B) developing and implementing a systematic credit authorization plan 
C) developing high fees for nonpayment 
D) limiting credit sales to the best credit risks 
A) using third-party credit plans and debit cards 
B) developing and implementing a systematic credit authorization plan 
C) developing high fees for nonpayment 
D) limiting credit sales to the best credit risks

Question 2

Which of these is not a benefit to using prototype stores?

Accepted Answer

A) The stores use custom buildings for each city and town. 
B) The stores enable a retailer to take advantage of quantity discounts in purchases. 
C) The stores ease the employee interchange among branches. 
D) These stores help portray a uniform image among franchise and chain store units. 
A) The stores use custom buildings for each city and town. 
B) The stores enable a retailer to take advantage of quantity discounts in purchases. 
C) The stores ease the employee interchange among branches. 
D) These stores help portray a uniform image among franchise and chain store units.

Question 3

A characteristic of rationalized retailing programs is the _____.

Accepted Answer

A) encouragement of manufacturers to finance inventories 
B) use of low-cost rental locations 
C) use of used equipment and fixtures 
D) high degree of centralized management control 
A) encouragement of manufacturers to finance inventories 
B) use of low-cost rental locations 
C) use of used equipment and fixtures 
D) high degree of centralized management control

Question 4

A retailer can increase the economic life of an asset through effective store maintenance.

Accepted Answer

A) True 
 B)False

Question 5

Prototype stores and rationalized retailing generally are used in association with decentralized management.

Accepted Answer

A) True 
 B)False

Question 6

All of the activities involved in managing the retailer's physical facilities comprise _____.

Accepted Answer

A) store maintenance 
B) merchandising 
C) energy management 
D) operations management 
A) store maintenance 
B) merchandising 
C) energy management 
D) operations management

Question 7

A retailer allocates store space by first determining the total available store space and then dividing the space into categories in _____.

Accepted Answer

A) rationalized retailing 
B) mass merchandising 
C) a top-down space management approach 
D) a bottom-up space management approach 
A) rationalized retailing 
B) mass merchandising 
C) a top-down space management approach 
D) a bottom-up space management approach

Question 8

An advantage of a retailer's maintaining its own credit card system versus outsourcing it to an organization such as MasterCard is _____.

Accepted Answer

A) lower bad debt loss 
B) economies of scale 
C) ease of management 
D) ability to be more flexible in demanding repayment 
A) lower bad debt loss 
B) economies of scale 
C) ease of management 
D) ability to be more flexible in demanding repayment

Question 9

Supermarkets and full-line discount stores have effectively reduced personnel costs through the use of _____.

Accepted Answer

A) self-service facilities 
B) vertical merchandising 
C) prototype stores 
D) just-in-time inventory management 
A) self-service facilities 
B) vertical merchandising 
C) prototype stores 
D) just-in-time inventory management

Question 10

A bottom-up space management approach is based upon participative management.

Accepted Answer

A) True 
 B)False

Question 11

A firm organizes its store maintenance operations on the basis of location.Which method of classifying jobs does the firm use?

Accepted Answer

A) product classification 
B) functional classification 
C) geographic classification 
D) combination organization classification 
A) product classification 
B) functional classification 
C) geographic classification 
D) combination organization classification

Question 12

In cross-training,personnel _____.

Accepted Answer

A) are trained to sell in self-service facilities 
B) have clear performance standards 
C) learn tasks associated with more than one job 
D) are encouraged to engage in long-term employment in the firm 
A) are trained to sell in self-service facilities 
B) have clear performance standards 
C) learn tasks associated with more than one job 
D) are encouraged to engage in long-term employment in the firm

Question 13

Credit-card fees paid by retailers average from _____ percent to _____ percent of sales.

Accepted Answer

A) 1.5;5 
B) 2.5;3.5 
C) 3.5;5 
D) 5;6 
A) 1.5;5 
B) 2.5;3.5 
C) 3.5;5 
D) 5;6

Question 14

The most appropriate financial performance standard of a department store retail buyer is _____.

Accepted Answer

A) customer satisfaction 
B) total unit sales 
C) total dollar gross profit in department 
D) total dollar sales 
A) customer satisfaction 
B) total unit sales 
C) total dollar gross profit in department 
D) total dollar sales

Question 15

Which system increases employee productivity for supermarkets?

Accepted Answer

A) debit card system 
B) self-scanning 
C) outsourcing 
D) data-base management 
A) debit card system 
B) self-scanning 
C) outsourcing 
D) data-base management

Question 16

Micromerchandising is compatible with rationalized retailing.

Accepted Answer

A) True 
 B)False

Question 17

A top-down space management approach to planning is based on decentralized operations planning.

Accepted Answer

A) True 
 B)False

Question 18

Productivity gains through effective retailer-based energy management programs have been quite small.

Accepted Answer

A) True 
 B)False

Question 19

Which of these is not a characteristic of a rationalized retailing strategy?

Accepted Answer

A) the use of prototype stores 
B) the use of rigorous operating procedures for every phase of the business 
C) a common store layout to all store units 
D) decentralized management 
A) the use of prototype stores 
B) the use of rigorous operating procedures for every phase of the business 
C) a common store layout to all store units 
D) decentralized management

Question 20

In a credit management program,a retailer generally needs to balance the ability of credit to generate additional revenues against the cost of processing credit payments (including bad debts).

Accepted Answer

A) True 
 B)False

A retailer can reduce its bad debt on credit sales to zero through _____.

Which of these is not a benefit to using prototype stores?

A characteristic of rationalized retailing programs is the _____.

A retailer can increase the economic life of an asset through effective store maintenance.

Prototype stores and rationalized retailing generally are used in association with decentralized management.

All of the activities involved in managing the retailer's physical facilities comprise _____.

A retailer allocates store space by first determining the total available store space and then dividing the space into categories in _____.

An advantage of a retailer's maintaining its own credit card system versus outsourcing it to an organization such as MasterCard is _____.

Supermarkets and full-line discount stores have effectively reduced personnel costs through the use of _____.

A bottom-up space management approach is based upon participative management.

A firm organizes its store maintenance operations on the basis of location.Which method of classifying jobs does the firm use?

In cross-training,personnel _____.

Credit-card fees paid by retailers average from _ percent to _ percent of sales.

The most appropriate financial performance standard of a department store retail buyer is _____.

Which system increases employee productivity for supermarkets?

Micromerchandising is compatible with rationalized retailing.

A top-down space management approach to planning is based on decentralized operations planning.

Productivity gains through effective retailer-based energy management programs have been quite small.

Which of these is not a characteristic of a rationalized retailing strategy?

In a credit management program,a retailer generally needs to balance the ability of credit to generate additional revenues against the cost of processing credit payments (including bad debts).

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy

Web, Nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Exam 13: Operations Management: Operational Dimensions

A retailer can reduce its bad debt on credit sales to zero through _____.

Which of these is not a benefit to using prototype stores?

A characteristic of rationalized retailing programs is the _____.

A retailer can increase the economic life of an asset through effective store maintenance.

Prototype stores and rationalized retailing generally are used in association with decentralized management.

All of the activities involved in managing the retailer's physical facilities comprise _____.

A retailer allocates store space by first determining the total available store space and then dividing the space into categories in _____.

An advantage of a retailer's maintaining its own credit card system versus outsourcing it to an organization such as MasterCard is _____.

Supermarkets and full-line discount stores have effectively reduced personnel costs through the use of _____.

A bottom-up space management approach is based upon participative management.

A firm organizes its store maintenance operations on the basis of location.Which method of classifying jobs does the firm use?

In cross-training,personnel _____.

Credit-card fees paid by retailers average from _____ percent to _____ percent of sales.

The most appropriate financial performance standard of a department store retail buyer is _____.

Which system increases employee productivity for supermarkets?

Micromerchandising is compatible with rationalized retailing.

A top-down space management approach to planning is based on decentralized operations planning.

Productivity gains through effective retailer-based energy management programs have been quite small.

Which of these is not a characteristic of a rationalized retailing strategy?

In a credit management program,a retailer generally needs to balance the ability of credit to generate additional revenues against the cost of processing credit payments (including bad debts).

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy

Web, Nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Credit-card fees paid by retailers average from _ percent to _ percent of sales.