Question 1

The average time between breakdowns (for machinery) is referred to as____________ ?

Accepted Answer

A)  reliability 
B)  serviceability 
C)  responsiveness 
D)  consistency 
E)  effectiveness 
A)  reliability 
B)  serviceability 
C)  responsiveness 
D)  consistency 
E)  effectiveness

Question 2

An article addressed to nurses who work in intensive care emphasize practices affirming the patient's intrinsic value and individual personality One method to affirm the patient's intrinsic value is to demonstrate ____.

Accepted Answer

A)  empathy 
B)  serviceability 
C)  durability 
D)  homogeneity 
E)  tangibility 
A)  empathy 
B)  serviceability 
C)  durability 
D)  homogeneity 
E)  tangibility

Question 3

Companies relying on a trucking company providing just-in-time (JIT) transportation would ____________ ?

Accepted Answer

A)  expect the chemical and dry bulk products to be delivered as they are needed by the production line 
B)  cannot continue operations if a stockout occurs 
C)  have high inventory turnover rates 
D)  uses a master production schedule to control service recovery costs 
E)  spend more on holding costs than on any other form of inventory costs 
A)  expect the chemical and dry bulk products to be delivered as they are needed by the production line 
B)  cannot continue operations if a stockout occurs 
C)  have high inventory turnover rates 
D)  uses a master production schedule to control service recovery costs 
E)  spend more on holding costs than on any other form of inventory costs

Question 4

Define the two common measures of productivity used by managers. Specify the circumstances under which each should be used.

Accepted Answer

Two common measures of productivity are

Question 5

Two common measures of productivity are extrinsic productivity and intrinsic productivity.

Accepted Answer

A) True 
 B)False

Question 6

Many organizations rely on teaming as a key to their productivity and credit their use of teams with performance improvements in such areas as efficiency and quality. This statement is another way to illustrate____________  .

Accepted Answer

A)  the importance of benchmarking 
B)  the prevalence of ISO certification 
C)  how restructuring leads to stakeholder satisfaction 
D)  the importance of morale in the creation of a positive bureaucracy 
E)  how teamwork can result in total quality management 
A)  the importance of benchmarking 
B)  the prevalence of ISO certification 
C)  how restructuring leads to stakeholder satisfaction 
D)  the importance of morale in the creation of a positive bureaucracy 
E)  how teamwork can result in total quality management

Question 7

At their core, companies are____________ systems that combine inputs such as labor, raw materials, capital, and knowledge to produce finished products and other types of output.

Accepted Answer

A)  organizational 
B)  production 
C)  social 
D)  predictable 
E)  socio-cultural 
A)  organizational 
B)  production 
C)  social 
D)  predictable 
E)  socio-cultural

Question 8

RIP
In recent years, Japanese companies such as Mitsubishi, NEC, Fujitsu, and Sony began turning to Americans to manufacture Japanese products. While Sony, Panasonic, and other Japanese giants still excel at cranking out high- quality consumer electronics products such as camcorders and TVs by the millions, it's a different story in industries with short product cycles, which require factories that must build what customers order instead of churning out products in anticipation of demand. Japan's great strength, repetitive manufacturing, is becoming its greatest weakness. This production-on-demand form of management cannot depend on JIT. Instead the American companies rely on raw-in-process inventory, or RIP. RIP calls for keeping a reasonable quantity of varied raw materials or components on hand to meet changing customer demand.
-Refer to RIP. Which of the following statements about the American companies who are taking over Japanese operations is true?

Accepted Answer

A)  The American companies are able to make effective use of kanbans. 
B)  Because American companies are more concerned about stockouts, they are less efficient. 
C)  Both the Japanese and the American companies rely on independent demand systems to determine inventory requirements. 
D)  The American companies have higher holding costs. 
E)  All of these statements about the American companies who are taking over Japanese operations are true. 
A)  The American companies are able to make effective use of kanbans. 
B)  Because American companies are more concerned about stockouts, they are less efficient. 
C)  Both the Japanese and the American companies rely on independent demand systems to determine inventory requirements. 
D)  The American companies have higher holding costs. 
E)  All of these statements about the American companies who are taking over Japanese operations are true.

Question 9

________ is a ticket-based system that indicates when to reorder inventory.

Accepted Answer

A)  An MRP system 
B)  A just-in-time system 
C)  Kanban 
D)  An independent demand system 
E)  A dependent demand system 
A)  An MRP system 
B)  A just-in-time system 
C)  Kanban 
D)  An independent demand system 
E)  A dependent demand system

Question 10

Most companies define product ____________in terms of how easy or difficult it is to fix a product.

Accepted Answer

A)  reliability 
B)  serviceability 
C)  responsiveness 
D)  consistency 
E)  effectiveness 
A)  reliability 
B)  serviceability 
C)  responsiveness 
D)  consistency 
E)  effectiveness

Question 11

Since the Baldrige Award is directly based on ISO 9000 standards, it is essentially a U.S. version of recognition for excellence in meeting the ISO 9000 standards.

Accepted Answer

A) True 
 B)False

Question 12

Classifying manufacturing operations in terms of the amount of assembly that occurs after an order is received from customers is the same as classifying those operations in terms of____________  .

Accepted Answer

A)  processing 
B)  flexibility 
C)  production 
D)  operations 
E)  technical skills 
A)  processing 
B)  flexibility 
C)  production 
D)  operations 
E)  technical skills

Question 13

Extrinsic productivity indicates how much labor, capital, materials, and energy it takes to produce an output.

Accepted Answer

A) True 
 B)False

Question 14

The companies that have won the Baldrige Award have achieved superior financial returns.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about service recovery is true?

Accepted Answer

A)  Service recovery refers to restoring customer satisfaction to strongly dissatisfied customers. 
B)  Service recovery sometimes requires not only that mistakes be fixed but also that heroic service be performed that far surpasses the expectations dissatisfied customers have regarding fair treatment. 
C)  The purpose of empowering service employees is zero customer defections. 
D)  Service recovery increases the cost of selecting and hiring service workers who are capable of solving problems and dealing with irate customers. 
E)  All of these statements about service recovery are true. 
A)  Service recovery refers to restoring customer satisfaction to strongly dissatisfied customers. 
B)  Service recovery sometimes requires not only that mistakes be fixed but also that heroic service be performed that far surpasses the expectations dissatisfied customers have regarding fair treatment. 
C)  The purpose of empowering service employees is zero customer defections. 
D)  Service recovery increases the cost of selecting and hiring service workers who are capable of solving problems and dealing with irate customers. 
E)  All of these statements about service recovery are true.

Question 16

The three basic measures of inventory are inventory turnover, average aggregate inventory, and____________  .

Accepted Answer

A)  inventory depreciation 
B)  inventory amortization 
C)  weeks of supply 
D)  multifactor inventory 
E)  speed of obsolescence 
A)  inventory depreciation 
B)  inventory amortization 
C)  weeks of supply 
D)  multifactor inventory 
E)  speed of obsolescence

Question 17

Why is productivity important to countries?

Accepted Answer

A)  Productivity matters because it produces a higher standard of living. 
B)  Greater productivity results in lower wages. 
C)  Productivity increases supply and reduces demand for products. 
D)  Productivity reduces taxation. 
E)  None of these statements explains why productivity is important to countries. 
A)  Productivity matters because it produces a higher standard of living. 
B)  Greater productivity results in lower wages. 
C)  Productivity increases supply and reduces demand for products. 
D)  Productivity reduces taxation. 
E)  None of these statements explains why productivity is important to countries.

Question 18

____________ refers to a manufacturing operation that divides manufacturing processes into separate parts or modules that are combined to create semi-customized products.

Accepted Answer

A)  Assemble-to-stock 
B)  Assemble-to-order 
C)  Make-to-order 
D)  Make-to-stock 
E)  Batch processing 
A)  Assemble-to-stock 
B)  Assemble-to-order 
C)  Make-to-order 
D)  Make-to-stock 
E)  Batch processing

Question 19

The CEO of a company that manufactures maple wooden cutting boards has determined that it takes wood, labor, and electricity to make one maple cutting board. The CEO has determined the ____________productivity of his company so he can compare its operation with that of its competition.

Accepted Answer

A)  integrated 
B)  multifactor 
C)  segregated 
D)  functional 
E)  breakdown
Productivity of his company so 
A)  integrated 
B)  multifactor 
C)  segregated 
D)  functional 
E)  breakdown
Productivity of his company so

Question 20

Define productivity. Provide an everyday example of a measure of productivity that consumers sometimes use in deciding which car to purchase.

Accepted Answer

Productivity is a measure of performance

Exam 17: Section 1: Managing Information

The average time between breakdowns (for machinery) is referred to as____________ ?

An article addressed to nurses who work in intensive care emphasize practices affirming the patient's intrinsic value and individual personality One method to affirm the patient's intrinsic value is to demonstrate ____.

Companies relying on a trucking company providing just-in-time (JIT) transportation would ____________ ?

Define the two common measures of productivity used by managers. Specify the circumstances under which each should be used.

Two common measures of productivity are extrinsic productivity and intrinsic productivity.

Many organizations rely on teaming as a key to their productivity and credit their use of teams with performance improvements in such areas as efficiency and quality. This statement is another way to illustrate____________ .

At their core, companies are____________ systems that combine inputs such as labor, raw materials, capital, and knowledge to produce finished products and other types of output.

________ is a ticket-based system that indicates when to reorder inventory.

Most companies define product ____________in terms of how easy or difficult it is to fix a product.

Since the Baldrige Award is directly based on ISO 9000 standards, it is essentially a U.S. version of recognition for excellence in meeting the ISO 9000 standards.

Classifying manufacturing operations in terms of the amount of assembly that occurs after an order is received from customers is the same as classifying those operations in terms of____________ .

Extrinsic productivity indicates how much labor, capital, materials, and energy it takes to produce an output.

The companies that have won the Baldrige Award have achieved superior financial returns.

Which of the following statements about service recovery is true?

The three basic measures of inventory are inventory turnover, average aggregate inventory, and____________ .

Why is productivity important to countries?

____________ refers to a manufacturing operation that divides manufacturing processes into separate parts or modules that are combined to create semi-customized products.

The CEO of a company that manufactures maple wooden cutting boards has determined that it takes wood, labor, and electricity to make one maple cutting board. The CEO has determined the ____________productivity of his company so he can compare its operation with that of its competition.

Define productivity. Provide an everyday example of a measure of productivity that consumers sometimes use in deciding which car to purchase.

Section 1: Management

Section 2: Management

Section 3: Management

Section 1: History of Management

Section 2: History of Management

Section 3: History of Management

Section 1: Organizational Environments and Cultures

Section 2: Organizational Environments and Cultures

Section 3: Organizational Environments and Cultures

Section 1: Ethics and Social Responsibility

Section 2: Ethics and Social Responsibility

Section 3: Ethics and Social Responsibility

Section 1: Planning and Decision Making

Section 2: Planning and Decision Making

Section 3: Planning and Decision Making

Section 1: Organizational Strategy

Section 2: Organizational Strategy

Section 3: Organizational Strategy

Section 1: Innovation and Change

Section 2: Innovation and Change

Section 3: Innovation and Change

Section 1: Global Management

Section 2: Global Management

Section 1: Designing Adaptive Organizations

Section 2:designing Adaptive Organizations

Section 1: Managing Teams

Section 2: Managing Teams

Section 3: Managing Teams

Section 1: Managing Human Resource Systems

Section 2: Managing Human Resource Systems

Section 3: Managing Human Resource Systems

Section 1: Managing Individuals and a Diverse Work Force

Section 2: Managing Individuals and a Diverse Work Force

Section 3: Managing Individuals and a Diverse Work Force

Section 1: Motivation

Section 2: Motivation

Section 3: Motivation

Section 1: Leadership

Section 2: Leadership

Section 3: Leadership

Section 1: Managing Communication

Section 2: Managing Communication

Section 1: Control

Section 2: Control

Section 3: Control

Section 2: Managing Information

Section 3: Managing Information

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