Question 1

The three key parts of material requirement planning (MRP) are________  .

Accepted Answer

A)  aggregate inventory, suppliers' invoices, and bills of laden 
B)  inventory records, trend analyses, and production schedules 
C)  the master production schedule, the bill of materials, and inventory records 
D)  suppliers' invoices, distribution schedules, and inventory records 
E)  inventory turnovers, master production schedules, and storage space 
A)  aggregate inventory, suppliers' invoices, and bills of laden 
B)  inventory records, trend analyses, and production schedules 
C)  the master production schedule, the bill of materials, and inventory records 
D)  suppliers' invoices, distribution schedules, and inventory records 
E)  inventory turnovers, master production schedules, and storage space

Question 2

RIP
In recent years, Japanese companies such as Mitsubishi, NEC, Fujitsu, and Sony began turning to Americans to manufacture Japanese products. While Sony, Panasonic, and other Japanese giants still excel at cranking out high- quality consumer electronics products such as camcorders and TVs by the millions, it's a different story in industries with short product cycles, which require factories that must build what customers order instead of churning out products in anticipation of demand. Japan's great strength, repetitive manufacturing, is becoming its greatest weakness. This production-on-demand form of management cannot depend on JIT. Instead the American companies rely on raw-in-process inventory, or RIP. RIP calls for keeping a reasonable quantity of varied raw materials or components on hand to meet changing customer demand.
-Refer to RIP. In terms of the characteristics of quality service, repetitive Japanese manufacturing means many of the Japanese firms are weak in which of the following areas?

Accepted Answer

A)  reliability 
B)  empathy 
C)  responsiveness 
D)  tangibles 
E)  assistance 
A)  reliability 
B)  empathy 
C)  responsiveness 
D)  tangibles 
E)  assistance

Question 3

According to the TQM strategy, what should be a company's primary goal?

Accepted Answer

A)  customer focus and satisfaction 
B)  continuous improvement 
C)  teamwork 
D)  participative management 
E)  reciprocity 
A)  customer focus and satisfaction 
B)  continuous improvement 
C)  teamwork 
D)  participative management 
E)  reciprocity

Question 4

The American Society for Quality defines quality as____________ .

Accepted Answer

A)  a product free of deficiencies, or the characteristics of a product or service that satisfy customers' needs 
B)  a product that customers perceive as free of deficiencies 
C)  any product made from error-free components 
D)  a product produced according to a sacrificing design plan 
E)  none of these 
A)  a product free of deficiencies, or the characteristics of a product or service that satisfy customers' needs 
B)  a product that customers perceive as free of deficiencies 
C)  any product made from error-free components 
D)  a product produced according to a sacrificing design plan 
E)  none of these

Question 5

There are two ways to define quality. Describe both of them.

Accepted Answer

The American Society for Quality gives t

Question 6

Which of the following is a specific component of internal service quality?

Accepted Answer

A)  MBO 
B)  high value service 
C)  delegation 
D)  autonomy 
E)  span of management 
A)  MBO 
B)  high value service 
C)  delegation 
D)  autonomy 
E)  span of management

Question 7

Which of the following is NOT a well-known technique for managing inventory?

Accepted Answer

A)  progressive inventory management (PIM) 
B)  just-in-time inventory (JIT) 
C)  materials requirement planning (MRP) 
D)  economic order quantity (EOQ) 
E)  kanban 
A)  progressive inventory management (PIM) 
B)  just-in-time inventory (JIT) 
C)  materials requirement planning (MRP) 
D)  economic order quantity (EOQ) 
E)  kanban

Question 8

All manufacturing operations produce physical goods.

Accepted Answer

A) True 
 B)False

Question 9

The easier it is to maintain a working product or fix a broken product, the more reliable that product is.

Accepted Answer

A) True 
 B)False

Question 10

What is quality? List and define three characteristics of quality for goods and for services. Explain why these characteristics are different for goods and services. Then identify the one dimension that is common in both lists. Finally, specify a good or service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.

Accepted Answer

In it most general sense, quality can ha

Question 11

The first step in the service-profit chain is the establishment of____________  .

Accepted Answer

A)  employee satisfaction 
B)  service capability 
C)  internal service quality 
D)  high value service 
E)  nonmonetary rewards 
A)  employee satisfaction 
B)  service capability 
C)  internal service quality 
D)  high value service 
E)  nonmonetary rewards

Question 12

Generally speaking, it costs ten times as much to find a new customer as it does to keep an existing customer.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about the Baldrige National Quality Award is true?

Accepted Answer

A)  The purpose of the Baldrige Award is to recognize all companies that operate in the business-to-business market for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge. 
B)  The Baldrige Award is primarily concerned with improving customer satisfaction. 
C)  Companies that apply for the Baldrige Award are judged on a 1,000-point scale based on three criteria: leadership, customer and market focus, and business results. 
D)  An emphasis on results is what differentiates the Baldrige Award from the ISO 9000 standards. 
E)  All of these statements about the Baldrige National Quality Award are true. 
A)  The purpose of the Baldrige Award is to recognize all companies that operate in the business-to-business market for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge. 
B)  The Baldrige Award is primarily concerned with improving customer satisfaction. 
C)  Companies that apply for the Baldrige Award are judged on a 1,000-point scale based on three criteria: leadership, customer and market focus, and business results. 
D)  An emphasis on results is what differentiates the Baldrige Award from the ISO 9000 standards. 
E)  All of these statements about the Baldrige National Quality Award are true.

Question 14

Which of the following is an important characteristic of a quality product?

Accepted Answer

A)  reliability 
B)  validity 
C)  responsiveness 
D)  homogeneity 
E)  tangibility 
A)  reliability 
B)  validity 
C)  responsiveness 
D)  homogeneity 
E)  tangibility

Question 15

Pamela makes cloth dolls, which she sells to friends and relatives. Her total inventory includes over 200 yards of fabric, 100 yards of ribbon, a box of 500 eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls. How many items are in Katian's finished goods inventory?

Accepted Answer

A)  100 
B)  500 
C)  15 
D)  20 
E)  cannot be determined from the information given 
A)  100 
B)  500 
C)  15 
D)  20 
E)  cannot be determined from the information given

Question 16

The purpose of____________  is to recognize U.S. companies for their achievements in quality and business performance and to raise awareness of how quality and performance excellence can be used to create a competitive edge.

Accepted Answer

A)  ISO 9000 certification 
B)  the Baldrige Award 
C)  the Herzberg Award for Excellence 
D)  Kanban certification 
E)  the Gantt Award 
A)  ISO 9000 certification 
B)  the Baldrige Award 
C)  the Herzberg Award for Excellence 
D)  Kanban certification 
E)  the Gantt Award

Question 17

List and describe the four kinds of inventory that a manufacturer stores.

Accepted Answer

A manufacturer stores four kinds of inve

Question 18

If the manager of a company that manufactures signs was interested in how much glass tubing was needed to produce a Las Vegas casino neon sign, the manager would be interested in ____________productivity.

Accepted Answer

A)  composite 
B)  multifactor 
C)  partial 
D)  breakdown 
E)  fractional 
A)  composite 
B)  multifactor 
C)  partial 
D)  breakdown 
E)  fractional

Question 19

Which of the following quality characteristics can be applied to both goods and services?

Accepted Answer

A)  reliability 
B)  serviceability 
C)  durability 
D)  homogeneity 
E)  tangibility 
A)  reliability 
B)  serviceability 
C)  durability 
D)  homogeneity 
E)  tangibility

Question 20

Briefly identify the three different methods of inventory management. Specify the circumstances under which each should be used.

Accepted Answer

Companies meet the basic goals of invent

Exam 17: Section 1: Managing Information

The three key parts of material requirement planning (MRP) are________ .

According to the TQM strategy, what should be a company's primary goal?

The American Society for Quality defines quality as____________ .

There are two ways to define quality. Describe both of them.

Which of the following is a specific component of internal service quality?

Which of the following is NOT a well-known technique for managing inventory?

All manufacturing operations produce physical goods.

The easier it is to maintain a working product or fix a broken product, the more reliable that product is.

The first step in the service-profit chain is the establishment of____________ .

Generally speaking, it costs ten times as much to find a new customer as it does to keep an existing customer.

Which of the following statements about the Baldrige National Quality Award is true?

Which of the following is an important characteristic of a quality product?

Pamela makes cloth dolls, which she sells to friends and relatives. Her total inventory includes over 200 yards of fabric, 100 yards of ribbon, a box of 500 eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls. How many items are in Katian's finished goods inventory?

The purpose of____________ is to recognize U.S. companies for their achievements in quality and business performance and to raise awareness of how quality and performance excellence can be used to create a competitive edge.

List and describe the four kinds of inventory that a manufacturer stores.

If the manager of a company that manufactures signs was interested in how much glass tubing was needed to produce a Las Vegas casino neon sign, the manager would be interested in ____________productivity.

Which of the following quality characteristics can be applied to both goods and services?

Briefly identify the three different methods of inventory management. Specify the circumstances under which each should be used.

Section 1: Management

Section 2: Management

Section 3: Management

Section 1: History of Management

Section 2: History of Management

Section 3: History of Management

Section 1: Organizational Environments and Cultures

Section 2: Organizational Environments and Cultures

Section 3: Organizational Environments and Cultures

Section 1: Ethics and Social Responsibility

Section 2: Ethics and Social Responsibility

Section 3: Ethics and Social Responsibility

Section 1: Planning and Decision Making

Section 2: Planning and Decision Making

Section 3: Planning and Decision Making

Section 1: Organizational Strategy

Section 2: Organizational Strategy

Section 3: Organizational Strategy

Section 1: Innovation and Change

Section 2: Innovation and Change

Section 3: Innovation and Change

Section 1: Global Management

Section 2: Global Management

Section 1: Designing Adaptive Organizations

Section 2:designing Adaptive Organizations

Section 1: Managing Teams

Section 2: Managing Teams

Section 3: Managing Teams

Section 1: Managing Human Resource Systems

Section 2: Managing Human Resource Systems

Section 3: Managing Human Resource Systems

Section 1: Managing Individuals and a Diverse Work Force

Section 2: Managing Individuals and a Diverse Work Force

Section 3: Managing Individuals and a Diverse Work Force

Section 1: Motivation

Section 2: Motivation

Section 3: Motivation

Section 1: Leadership

Section 2: Leadership

Section 3: Leadership

Section 1: Managing Communication

Section 2: Managing Communication

Section 1: Control

Section 2: Control

Section 3: Control

Section 2: Managing Information

Section 3: Managing Information

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