Exam 10: Section 1: Managing Teams

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

Briefly identify the EEOC's definition of sexual harassment. Also identify and describe the two kinds of sexual harassment that can be specified from a legal perspective.

Sharron Grant-Burton was a marketing director for Covenant Care, owner of skilled-nursing and assisted-living facilities. During a discussion of the fairness of the company's bonus structure with other marketing directors, Grant-Burton said she did not receive a bonus because her executive director "did not believe in them." Several days later, Grant-Burton was fired and told she had been terminated for a number of unspecified reasons, including her comments about bonuses. This is an example of a ________ .

Since interviews are especially good at assessing applicants' interpersonal skills, they work especially well together with cognitive ability tests, where the combination leads to even better selection decisions than using either alone.

Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?

________is the process of gathering information about job applicants to decide who should be offered a job.

A ________is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.

Which of the following training methods is most appropriate for imparting information or knowledge to trainees?

List and briefly define the three basic kinds of compensation decisions.

Trends in Hiring Practices Zachary Schneider saw a sign in the window of an Amy’s Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do “something creative with it.” The test was to see whether the job applicant was suited to carrying out the chain’s mission: “To make people’s day.” This type of pre­employment assessment is not unusual. Gourmet grocery chain Central Market uses a four­page application form which includes essay questions such as “Tell us about your favorite food experience.” If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. -Refer to Trends in Hiring Practices. Amy's is convinced that how applicants respond to its request to do something creative with a brown paper bag accurately predicts how well job applicants will perform if hired. In other words, it believes its pre-employment assessment method is____________ .

Identify the employee characteristics that are protected by federal employment anti-discrimination laws (i.e., the characteristics upon which employers are not legally allowed to discriminate). Specify which human resource management decisions these laws affect.

Which of the following statements about using 360-degree feedback is true?

________means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

The International Gay Rodeo Association (IGRA) began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. To avoid claims of ________, straights are allowed to participate in all IGRA events.

Validation is the process of determining how well a selection test or procedure predicts future job performance.

What makes an effective selection process? What are the steps in the common selection procedures used by companies? Which of these procedures would you recommend that a company use to hire managers? Explain the reasons for your recommendations.

Bona fide occupational qualifications would be most likely included in a(n) ________.

The United Kingdom issued a new recruitment publication for the nation's Fire Service. The publication lists all of the qualifications needed to become a fire fighter. This recruitment pamphlet is actually a(n)________ .

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

Identify two common problems that occur during the performance appraisal process. Recommend one approach for avoiding each of these problems.