Question 1

Which of the following is a disadvantage of face-to-face brainstorming that is overcome by electronic brainstorming?

Accepted Answer

A)  assimilation blocking 
B)  production blocking 
C)  delegation errors 
D)  group norm evaluation 
E)  negative valence 
A)  assimilation blocking 
B)  production blocking 
C)  delegation errors 
D)  group norm evaluation 
E)  negative valence

Question 2

For planning to be effective, workers need a specific, challenging goal as well as regular feedback to track their progress.

Accepted Answer

A) True 
 B)False

Question 3

The _________is a decision-making method in which a panel of experts responds to questions and to each other until an agreement is reached on how a specific issue should be handled.

Accepted Answer

A)  dialectical inquiry technique 
B)  nominal group technique 
C)  Delphi technique 
D)  electronic brainstorming technique 
E)  feedback method 
A)  dialectical inquiry technique 
B)  nominal group technique 
C)  Delphi technique 
D)  electronic brainstorming technique 
E)  feedback method

Question 4

Planning is ultimately based upon________ .

Accepted Answer

A)  how a planner deals with bounded rationality 
B)  choosing a goal and developing a method or strategy to achieve that goal 
C)  the relationship between organizational line and staff personnel 
D)  whether the mission statement is internally or externally oriented 
E)  the personality type of the individual engaged in planning 
A)  how a planner deals with bounded rationality 
B)  choosing a goal and developing a method or strategy to achieve that goal 
C)  the relationship between organizational line and staff personnel 
D)  whether the mission statement is internally or externally oriented 
E)  the personality type of the individual engaged in planning

Question 5

According to the S.M.A.R.T. guidelines, goals should be_______ .

Accepted Answer

A)  Aggregated 
B)  Reliable 
C)  Timely 
D)  Motivated 
E)  all of these 
A)  Aggregated 
B)  Reliable 
C)  Timely 
D)  Motivated 
E)  all of these

Question 6

Which of the following is one of the six steps in the rational decision-making process?

Accepted Answer

A)  choose a minimally acceptable alternative solution 
B)  evaluate the effectiveness of the decision 
C)  weight the criteria 
D)  introduce the decision to those who will be impacted by it 
E)  identify customer service gaps 
A)  choose a minimally acceptable alternative solution 
B)  evaluate the effectiveness of the decision 
C)  weight the criteria 
D)  introduce the decision to those who will be impacted by it 
E)  identify customer service gaps

Question 7

An organization's purpose must regularly change to adapt to changes in the environment over time.

Accepted Answer

A) True 
 B)False

Question 8

Who is primarily responsible for developing operational plans?

Accepted Answer

A)  lower-level managers 
B)  middle managers 
C)  top managers 
D)  staff advisors 
E)  any of these 
A)  lower-level managers 
B)  middle managers 
C)  top managers 
D)  staff advisors 
E)  any of these

Question 9

The goal of a company was to reduce the expenses incurred by the sales force. A manager examining weekly expense sheets would be using which of the accepted methods for tracking progress toward goal achievement?

Accepted Answer

A)  setting realistic and attainable goals 
B)  gathering and providing performance feedback 
C)  developing concrete action plans 
D)  making sure goals are measurable 
E)  comparing dynamic with mechanistic goals 
A)  setting realistic and attainable goals 
B)  gathering and providing performance feedback 
C)  developing concrete action plans 
D)  making sure goals are measurable 
E)  comparing dynamic with mechanistic goals

Question 10

The two approaches to maintaining flexibility in organizations while they plan are outcome-based planning and change-based planning.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a commonly used method for increasing goal commitment?

Accepted Answer

A)  reward whistleblowing 
B)  make goals public 
C)  get the union's support 
D)  use the equity theory 
E)  establish a median goal for all employees 
A)  reward whistleblowing 
B)  make goals public 
C)  get the union's support 
D)  use the equity theory 
E)  establish a median goal for all employees

Question 12

Marie-Helene de Taillac is a well-known European designer of understated, very delicate jewelry. Once she determined that further growth was impossible without changing how she distributed her product, she decided to open her own retail outlet to sell her products rather than letting department stores sell it. Since she made the decision without really examining how much the costs involved in implementing her decision, she has engaged in________ behavior.

Accepted Answer

A)  benchmarking 
B)  laddering 
C)  satisficing 
D)  maximizing 
E)  leapfrogging 
A)  benchmarking 
B)  laddering 
C)  satisficing 
D)  maximizing 
E)  leapfrogging

Question 13

The three kinds of operational plans are single-use plans, standing plans, and budgets.

Accepted Answer

A) True 
 B)False

Question 14

__________plans are plans that specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.

Accepted Answer

A)  Strategic 
B)  Tactical 
C)  Operational 
D)  Single-use 
E)  Dialectical 
A)  Strategic 
B)  Tactical 
C)  Operational 
D)  Single-use 
E)  Dialectical

Question 15

Briefly identify the two types of conflict that may spontaneously occur in situations of group decision making. Comment on the probable effectiveness of group decisions given each type of conflict.

Accepted Answer

The two types of conflict that might spo

Question 16

Compare and contrast the planning done at the top, middle, and bottom levels of an organization.

Accepted Answer

Planning at all levels of management mus

Question 17

__________planning keeps options open by making small, simultaneous investments in many alternative plans.

Accepted Answer

A)  Learning-based 
B)  Options-based 
C)  Conditioned 
D)  Functional 
E)  Operant 
A)  Learning-based 
B)  Options-based 
C)  Conditioned 
D)  Functional 
E)  Operant

Question 18

The last step in effective planning is to_________ .

Accepted Answer

A)  maintain flexibility in planning 
B)  develop long-term action plans 
C)  develop goal commitment 
D)  acculturate the employees 
E)  track progress toward goal achievement 
A)  maintain flexibility in planning 
B)  develop long-term action plans 
C)  develop goal commitment 
D)  acculturate the employees 
E)  track progress toward goal achievement

Question 19

Describe a planning effort that you are acquainted with (either through reading or personal experience), and explain how both the benefits and pitfalls of planning described in the chapter were manifest in your case. Comment on the extent to which your case seems to substantiate or refute the claims made in the text for the benefits and pitfalls of planning.

Accepted Answer

Planning is defined as choosing a goal a

Question 20

Which of the following is the most specific type of standing plan?

Accepted Answer

A)  policies 
B)  procedures 
C)  rules and regulations 
D)  forecasts 
E)  MBO plans 
A)  policies 
B)  procedures 
C)  rules and regulations 
D)  forecasts 
E)  MBO plans

Exam 5: Section 1: Planning and Decision Making

Which of the following is a disadvantage of face-to-face brainstorming that is overcome by electronic brainstorming?

For planning to be effective, workers need a specific, challenging goal as well as regular feedback to track their progress.

The _________is a decision-making method in which a panel of experts responds to questions and to each other until an agreement is reached on how a specific issue should be handled.

Planning is ultimately based upon________ .

According to the S.M.A.R.T. guidelines, goals should be_______ .

Which of the following is one of the six steps in the rational decision-making process?

An organization's purpose must regularly change to adapt to changes in the environment over time.

Who is primarily responsible for developing operational plans?

The goal of a company was to reduce the expenses incurred by the sales force. A manager examining weekly expense sheets would be using which of the accepted methods for tracking progress toward goal achievement?

The two approaches to maintaining flexibility in organizations while they plan are outcome-based planning and change-based planning.

Which of the following is a commonly used method for increasing goal commitment?

The three kinds of operational plans are single-use plans, standing plans, and budgets.

__________plans are plans that specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.

Briefly identify the two types of conflict that may spontaneously occur in situations of group decision making. Comment on the probable effectiveness of group decisions given each type of conflict.

Compare and contrast the planning done at the top, middle, and bottom levels of an organization.

__________planning keeps options open by making small, simultaneous investments in many alternative plans.

The last step in effective planning is to_________ .

Which of the following is the most specific type of standing plan?

Section 1: Management

Section 2: Management

Section 3: Management

Section 1: History of Management

Section 2: History of Management

Section 3: History of Management

Section 1: Organizational Environments and Cultures

Section 2: Organizational Environments and Cultures

Section 3: Organizational Environments and Cultures

Section 1: Ethics and Social Responsibility

Section 2: Ethics and Social Responsibility

Section 3: Ethics and Social Responsibility

Section 2: Planning and Decision Making

Section 3: Planning and Decision Making

Section 1: Organizational Strategy

Section 2: Organizational Strategy

Section 3: Organizational Strategy

Section 1: Innovation and Change

Section 2: Innovation and Change

Section 3: Innovation and Change

Section 1: Global Management

Section 2: Global Management

Section 1: Designing Adaptive Organizations

Section 2:designing Adaptive Organizations

Section 1: Managing Teams

Section 2: Managing Teams

Section 3: Managing Teams

Section 1: Managing Human Resource Systems

Section 2: Managing Human Resource Systems

Section 3: Managing Human Resource Systems

Section 1: Managing Individuals and a Diverse Work Force

Section 2: Managing Individuals and a Diverse Work Force

Section 3: Managing Individuals and a Diverse Work Force

Section 1: Motivation

Section 2: Motivation

Section 3: Motivation

Section 1: Leadership

Section 2: Leadership

Section 3: Leadership

Section 1: Managing Communication

Section 2: Managing Communication

Section 1: Control

Section 2: Control

Section 3: Control

Section 1: Managing Information

Section 2: Managing Information

Section 3: Managing Information

Filters