Question 1

Briefly describe the benefits and pitfalls of planning.

Accepted Answer

Planning refers to choosing a goal and d

Question 2

List the steps in effective planning.

Accepted Answer

Planning consists of a total of five ste

Question 3

Neither Chile nor Peru have a mass­market café culture, but that fact has not stopped Starbucks from engaging in to determine how best to____________ expand into those markets.

Accepted Answer

A)  intuitive conditioning 
B)  benchmarking 
C)  decision making 
D)  organizational design 
E)  conditioned learning 
A)  intuitive conditioning 
B)  benchmarking 
C)  decision making 
D)  organizational design 
E)  conditioned learning

Question 4

Both proximal and distal goals are used to provide additional motivation and rewards for employees.

Accepted Answer

A) True 
 B)False

Question 5

D.G. Yuengling & Son
With beer sales dropping around the world, you should be ecstatic that sales of Yuengling (pronounced Ying-Ling) beer are up 225 percent in the last six years. But as you walk through the caves and tunnels of Yuengling's Eagle Brewery, carved into Sharp Mountain in 1831 to maintain a perfect 50-degree temperature for storing beer, you see not only the history of America's oldest brewery everywhere you turn, but also chipped paint, rusting pipes, and an aging plant that can't keep up with the growing demand for Yuengling beer. So far, thanks to hard work, dedicated workers, and some luck, you've doubled your production capacity from 250,000 to 500,000 barrels of beer a year, but if you push for more, the old brewery will break.
Yet with sales up so dramatically, the company faces a problem. Says CEO and owner Dick Yuengling, "We are sold out of beer. We run the risk of losing our customer base because we don't have any product on the shelves." Shortages are so bad that the advertising
budget has been cut from $3 to $2 a barrel. Yuengling explains, "You can't fuel the fire when we can't get them beer anyway." With production stuck at 500,000 barrels a year, Yuengling beer has become harder to find even as it has become more popular. Sales representative Diane Adams said, "It was a little hairy. People were up in arms." So, rather than sacrifice sales in its home market of Pennsylvania, where Yuengling has its largest market
share (10 percent), the company has temporarily stopped shipping beer to distributors in Maine, Massachusetts, and Rhode Island. Since that strategy won't help Yuengling grow outside Pennsylvania, you still face the question of how to permanently increase beer production to meet the growing demand.
You've identified five options. The first is to add new storage and finishing tanks to Eagle Brewery to increase production capacity by 10 percent to 550,000 barrels a year. Though doable, this is only a short-term solution. Second, you could outsource production to another company. This would be more cost-effective, but would Yuengling beer produced in non-Yuengling factories taste different? For a specialty beer, this could be a substantial risk. Still, outsourcing would be affordable, and Yuengling has done it before, outsourcing production of its Black
and Tan beer to Pabst Blue Ribbon's brewery in Lehigh, Pennsylvania, until Pabst closed that facility four years ago. The third option is to buy another brewery, but there aren't many for sale and those that are would be expensive and require significant upgrades. For example, it would cost $13 million to buy and $5 million to fix Stroh's 1.5 million­barrel brewery in Tampa, Florida, which is far from Yuengling's northeastern markets.
A fourth option is to build a new factory capable of producing 1.2 million barrels per year, but that would cost $50 million and take three years. The fifth and final option is simply to do nothing. The company is already very profitable, has low overhead costs, and is very efficient. In other words, by doing nothing the company could still make a lot of money without incurring the risks inherent in the other options. And risk is a real consideration because everyone in the company remembers that Yuengling was losing money just a few years ago.
-Refer to Yuengling. What type of planning allowed Yuengling to purchase the Stroh's brewery?

Accepted Answer

A)  resource-based 
B)  learning-based 
C)  environmentally-specific 
D)  options-based 
E)  generational 
A)  resource-based 
B)  learning-based 
C)  environmentally-specific 
D)  options-based 
E)  generational

Question 6

List and briefly describe the three kinds of standing plans. Comment on their relative specificity.

Accepted Answer

The three types of standing plans are po

Question 7

___________are a type of operational plan.

Accepted Answer

A)  Single-use plans 
B)  Contingency plans 
C)  Short-term strategies 
D)  Mission modifications 
E)  Benchmarks 
A)  Single-use plans 
B)  Contingency plans 
C)  Short-term strategies 
D)  Mission modifications 
E)  Benchmarks

Question 8

Which of the following is a commonly used method for increasing goal commitment?

Accepted Answer

A)  encouraging worker participation in goal setting 
B)  keeping goals private 
C)  setting ethical goals 
D)  using ombudsman to set goals 
E)  all of these 
A)  encouraging worker participation in goal setting 
B)  keeping goals private 
C)  setting ethical goals 
D)  using ombudsman to set goals 
E)  all of these

Question 9

In case of a fire, most organizations have a series of actions that must take place beginning with notifying the fire department and include evacuating buildings. What kind of a standing plan is described in this example?

Accepted Answer

A)  rules and regulations 
B)  procedures 
C)  policies 
D)  organizational norms 
E)  security governances 
A)  rules and regulations 
B)  procedures 
C)  policies 
D)  organizational norms 
E)  security governances

Question 10

The___________  approach to decision-making is a method in which an individual or a subgroup is assigned the role of acritic.

Accepted Answer

A)  dialectical inquiry 
B)  groupthink 
C)  devil's advocacy 
D)  Delphi 
E)  dyadic communications 
A)  dialectical inquiry 
B)  groupthink 
C)  devil's advocacy 
D)  Delphi 
E)  dyadic communications

Question 11

Identify and explain the purpose of the S.M.A.R.T. guidelines.

Accepted Answer

One way of writing effective goals for y

Question 12

Which of the following is NOT one of the rules for effective brainstorming?

Accepted Answer

A)  The more ideas, the better. 
B)  Select an open-minded group leader. 
C)  All ideas are acceptable. 
D)  Criticism is not allowed. 
E)  Use other members' ideas to come up with more ideas. 
A)  The more ideas, the better. 
B)  Select an open-minded group leader. 
C)  All ideas are acceptable. 
D)  Criticism is not allowed. 
E)  Use other members' ideas to come up with more ideas.

Question 13

Management by objectives is a two-step process in which managers and their employees discuss possible goals and then meet regularly to review progress toward the accomplishment of those goals.

Accepted Answer

A) True 
 B)False

Question 14

Identify three ways of increasing goal commitment. Which one is most commonly used by managers?

Accepted Answer

Managers can bring about goal commitment

Question 15

The European Union encourages companies to abandon national boundaries and offer the same products to all of the member countries. Allianz, Germany's largest insurance group, is considering converting from a German company to a European company. If it makes this decision rationally, it will first___________ .

Accepted Answer

A)  create decision criteria based on national GNPs 
B)  identify problems arising from tax and regulatory issues 
C)  decide whether to expand to one nation at a time 
D)  create a committee to make the final decision 
E)  avoid the use of bounded rationality 
A)  create decision criteria based on national GNPs 
B)  identify problems arising from tax and regulatory issues 
C)  decide whether to expand to one nation at a time 
D)  create a committee to make the final decision 
E)  avoid the use of bounded rationality

Question 16

A(n)_________ is a standing plan that indicates the general course of action that should be taken in response to a particular event or situation.

Accepted Answer

A)  policy 
B)  procedure 
C)  rule 
D)  regulation 
E)  heuristic 
A)  policy 
B)  procedure 
C)  rule 
D)  regulation 
E)  heuristic

Question 17

One of the benefits of planning is how it___________ .

Accepted Answer

A)  encourages people to work harder for extended periods 
B)  encourages people to try a variety of different ways to do others' jobs 
C)  reduces employee turnover 
D)  creates a mechanistic environment 
E)  does none of these 
A)  encourages people to work harder for extended periods 
B)  encourages people to try a variety of different ways to do others' jobs 
C)  reduces employee turnover 
D)  creates a mechanistic environment 
E)  does none of these

Question 18

Krispy Kreme
Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade.
-Refer to Krispy Kreme. How does Krispy Kreme benefit from planning?

Accepted Answer

A)  Planning makes persistence unnecessary. 
B)  Planning allows managers to direct their employees to "do their best." 
C)  Planning gives direction to managers and employees. 
D)  Planning eliminates the need for task strategies. 
E)  Planning would provide all of these benefits to Krispy Kreme. 
A)  Planning makes persistence unnecessary. 
B)  Planning allows managers to direct their employees to "do their best." 
C)  Planning gives direction to managers and employees. 
D)  Planning eliminates the need for task strategies. 
E)  Planning would provide all of these benefits to Krispy Kreme.

Question 19

Top management is responsible for developing long-term _____________that make clear how the company will serve customers and position itself against competitors in the next two to five years.

Accepted Answer

A)  standing plans 
B)  tactical plans 
C)  operational plans 
D)  strategic plans 
E)  mission statements 
A)  standing plans 
B)  tactical plans 
C)  operational plans 
D)  strategic plans 
E)  mission statements

Question 20

______________plans direct the behavior, efforts, and priorities of operative employees for periods ranging from one to six months.

Accepted Answer

A)  Strategic 
B)  Tactical 
C)  Operational 
D)  Standing 
E)  Procedural 
A)  Strategic 
B)  Tactical 
C)  Operational 
D)  Standing 
E)  Procedural

Exam 5: Section 1: Planning and Decision Making

Briefly describe the benefits and pitfalls of planning.

List the steps in effective planning.

Neither Chile nor Peru have a mass­market café culture, but that fact has not stopped Starbucks from engaging in to determine how best to____________ expand into those markets.

Both proximal and distal goals are used to provide additional motivation and rewards for employees.

List and briefly describe the three kinds of standing plans. Comment on their relative specificity.

___________are a type of operational plan.

Which of the following is a commonly used method for increasing goal commitment?

In case of a fire, most organizations have a series of actions that must take place beginning with notifying the fire department and include evacuating buildings. What kind of a standing plan is described in this example?

The___________ approach to decision-making is a method in which an individual or a subgroup is assigned the role of acritic.

Identify and explain the purpose of the S.M.A.R.T. guidelines.

Which of the following is NOT one of the rules for effective brainstorming?

Management by objectives is a two-step process in which managers and their employees discuss possible goals and then meet regularly to review progress toward the accomplishment of those goals.

Identify three ways of increasing goal commitment. Which one is most commonly used by managers?

A(n)_________ is a standing plan that indicates the general course of action that should be taken in response to a particular event or situation.

One of the benefits of planning is how it___________ .

Top management is responsible for developing long-term _____________that make clear how the company will serve customers and position itself against competitors in the next two to five years.

______________plans direct the behavior, efforts, and priorities of operative employees for periods ranging from one to six months.

Section 1: Management

Section 2: Management

Section 3: Management

Section 1: History of Management

Section 2: History of Management

Section 3: History of Management

Section 1: Organizational Environments and Cultures

Section 2: Organizational Environments and Cultures

Section 3: Organizational Environments and Cultures

Section 1: Ethics and Social Responsibility

Section 2: Ethics and Social Responsibility

Section 3: Ethics and Social Responsibility

Section 2: Planning and Decision Making

Section 3: Planning and Decision Making

Section 1: Organizational Strategy

Section 2: Organizational Strategy

Section 3: Organizational Strategy

Section 1: Innovation and Change

Section 2: Innovation and Change

Section 3: Innovation and Change

Section 1: Global Management

Section 2: Global Management

Section 1: Designing Adaptive Organizations

Section 2:designing Adaptive Organizations

Section 1: Managing Teams

Section 2: Managing Teams

Section 3: Managing Teams

Section 1: Managing Human Resource Systems

Section 2: Managing Human Resource Systems

Section 3: Managing Human Resource Systems

Section 1: Managing Individuals and a Diverse Work Force

Section 2: Managing Individuals and a Diverse Work Force

Section 3: Managing Individuals and a Diverse Work Force

Section 1: Motivation

Section 2: Motivation

Section 3: Motivation

Section 1: Leadership

Section 2: Leadership

Section 3: Leadership

Section 1: Managing Communication

Section 2: Managing Communication

Section 1: Control

Section 2: Control

Section 3: Control

Section 1: Managing Information

Section 2: Managing Information

Section 3: Managing Information

Filters

Neither Chile nor Peru have a massmarket café culture, but that fact has not stopped Starbucks from engaging in to determine how best to____________ expand into those markets.