Exam 11: Managing Organizational Change, resistance, and Conflict

According to Leavitt's Model of Organizational Change,new roles and responsibilities would be an example of a change in _____.

The first step in the Change Management Plan is to _____,and entails defining the players and stakeholders involved in the change,their roles,and how they will interact with each other.

___________ is the process of adapting to change and determines our ability to handle current and future change.

The view that positive conflict should be encouraged would be posited by one who adheres to which of the following:

In Kubler-Ross's Model,_____ is the third stage where the person will try to make deals to avoid the change.

The view that embraces conflict because teams can become stagnant and complacent if too harmonious or tranquil is the

What is a target? Why are targets important to a change initiative?

In your own words,define change management.

According to Lewin's Change Process model _________ is making the desired state the new status quo.

What is the compromise approach to dealing with conflict? When is it most useful? When is it not appropriate?

Sometimes when a cooling off period is a wise choice,a person would use _____.

Describe the contemporary view of conflict

According to Leavitt's Model of Organizational Change,changing the work performed would be an example of a change in _____.

_____ involves one person or group giving something up in exchange for gaining something else.

The premise of the environmental-adaptive approach is that although people avoid disruption and loss,they can still adapt to change.

In Kubler-Ross's Model,_____ is the first stage characterized by shock and denial.

The Normative-reeducation strategy focuses on reeducating the work force,one person at a time until the entire organization is aligned.

Describe the environmental-adaptive approach to change.What things would a change management plan address under this approach?

According to the Interactionist View of conflict,conflict is both necessary and beneficial.

The _____ suggests that conflict is inevitable and natural and can be positive or negative depending on how it is handled.