Question 1

In Phase 4 of the Grid OD process,the focus in on _____.

Accepted Answer

A) identifying managerial style of supervisors 
B) developing an ideal strategic model 
C) implementing survey research programs 
D) interacting with others in different teams 
E) improving the management style of upper management 
A) identifying managerial style of supervisors 
B) developing an ideal strategic model 
C) implementing survey research programs 
D) interacting with others in different teams 
E) improving the management style of upper management

Question 2

The characteristics of Likert's System 1 organization include _____.

Accepted Answer

A) downward directives 
B) ideas of subordinates seldom sought and used 
C) participative methods 
D) all of the above 
E) answers a and b 
A) downward directives 
B) ideas of subordinates seldom sought and used 
C) participative methods 
D) all of the above 
E) answers a and b

Question 3

Using survey feedback with other intervention procedures usually produces effects that are more successful and long-range than using only the feedback method.

Accepted Answer

A) True 
 B)False

Question 4

The Grid OD Program begins with a focus on the managerial styles of executives.

Accepted Answer

A) True 
 B)False

Question 5

Moving to a learning organization means the organization must _____.

Accepted Answer

A) redesign the formal structures of the organization but allow the informal and less obvious interactions of people to develop without interference 
B) redesign the patterns of interaction between people and processes 
C) incorporate transactional thinking and learning 
D) all of the above 
E) answers a and c 
A) redesign the formal structures of the organization but allow the informal and less obvious interactions of people to develop without interference 
B) redesign the patterns of interaction between people and processes 
C) incorporate transactional thinking and learning 
D) all of the above 
E) answers a and c

Question 6

Discuss the four management systems in Likert's system 4 management.

Accepted Answer

System 1-exploitive-authoritative;autocr

Question 7

Most of the evidence regarding the results of survey research and feedback methods indicates positive changes in employee attitudes and perceptions.

Accepted Answer

A) True 
 B)False

Question 8

Employee surveys may be used to evaluate policies,procedures,and work processes.

Accepted Answer

A) True 
 B)False

Question 9

Today's managers can aim for success in a relatively stable and predictable environment.

Accepted Answer

A) True 
 B)False

Question 10

Survey feedback interventions are most effective _____.

Accepted Answer

A) for long-range planning 
B) when used with T-group analysis 
C) when used in conjunction with other OD activities 
D) when the surveys are formulated by a self-managed team composed of members from a cross section of the organization 
E) answers a and d 
A) for long-range planning 
B) when used with T-group analysis 
C) when used in conjunction with other OD activities 
D) when the surveys are formulated by a self-managed team composed of members from a cross section of the organization 
E) answers a and d

Question 11

The final phase of the Grid OD process is a systematic examination of _____.

Accepted Answer

A) team formation and development 
B) team effectiveness in task accomplishment 
C) intergroup planning skills 
D) individual goal accomplishments 
E) progress toward change goals 
A) team formation and development 
B) team effectiveness in task accomplishment 
C) intergroup planning skills 
D) individual goal accomplishments 
E) progress toward change goals

Question 12

High performance systems (HPSs)normally utilize more resources than other subsystems in the organization doing the same type of work though they do the work much faster.

Accepted Answer

A) True 
 B)False

Question 13

A manager who is feeding back the information collected through a questionnaire to his or her subordinates is involved in which intervention?

Accepted Answer

A) survey research and feedback 
B) transactional analysis 
C) reengineering 
D) system 4 
E) Grid OD 
A) survey research and feedback 
B) transactional analysis 
C) reengineering 
D) system 4 
E) Grid OD

Question 14

Research on Likert's system model advocates _____.

Accepted Answer

A) System 4 (participative)to be the most ideal state 
B) System 3 (consultative)to be the most ideal state 
C) System 1 (exploitative/authoritative)to be the most ideal state 
D) System 2 (benevolent/authoritative)to be the most ideal state 
E) none of the above 
A) System 4 (participative)to be the most ideal state 
B) System 3 (consultative)to be the most ideal state 
C) System 1 (exploitative/authoritative)to be the most ideal state 
D) System 2 (benevolent/authoritative)to be the most ideal state 
E) none of the above

Question 15

Reengineering seeks to make all processes more efficient by _____.

Accepted Answer

A) focusing on the customer 
B) combining,eliminating,and restructuring tasks 
C) implementing minor modifications to current practices 
D) all of the above 
E) answers a and b 
A) focusing on the customer 
B) combining,eliminating,and restructuring tasks 
C) implementing minor modifications to current practices 
D) all of the above 
E) answers a and b

Question 16

The key to a successful survey is for management to _____.

Accepted Answer

A) select an OD practitioner whose values fit those of the organization 
B) clearly define the purpose of the survey and what will be done with the results 
C) delegate process responsibilities to the human resource department 
D) make sure that every person in the organization completes a survey 
E) funnel data to top management for use in strategic planning 
A) select an OD practitioner whose values fit those of the organization 
B) clearly define the purpose of the survey and what will be done with the results 
C) delegate process responsibilities to the human resource department 
D) make sure that every person in the organization completes a survey 
E) funnel data to top management for use in strategic planning

Question 17

Organizations inevitably change because they are open systems that are in continuous interaction with their environment.

Accepted Answer

A) True 
 B)False

Question 18

A high performance system will have the following characteristics:

Accepted Answer

A) often seen as a problem by other subsystems 
B) leadership is strong and clear 
C) teamwork is focused on the task 
D) all of the above 
E) answers b and c 
A) often seen as a problem by other subsystems 
B) leadership is strong and clear 
C) teamwork is focused on the task 
D) all of the above 
E) answers b and c

Question 19

In a learning organization people are free to try experiments,take risks,and openly assess the results.

Accepted Answer

A) True 
 B)False

Question 20

Learning organizations have the following characteristics:

Accepted Answer

A) People feel they are doing something that matters. 
B) Visions of the direction of the enterprise are developed at the top management level. 
C) People treat each other as colleagues. 
D) all of the above 
E) answers a and c 
A) People feel they are doing something that matters. 
B) Visions of the direction of the enterprise are developed at the top management level. 
C) People treat each other as colleagues. 
D) all of the above 
E) answers a and c

In Phase 4 of the Grid OD process,the focus in on _____.

The characteristics of Likert's System 1 organization include _____.

Using survey feedback with other intervention procedures usually produces effects that are more successful and long-range than using only the feedback method.

The Grid OD Program begins with a focus on the managerial styles of executives.

Moving to a learning organization means the organization must _____.

Discuss the four management systems in Likert's system 4 management.

Most of the evidence regarding the results of survey research and feedback methods indicates positive changes in employee attitudes and perceptions.

Employee surveys may be used to evaluate policies,procedures,and work processes.

Today's managers can aim for success in a relatively stable and predictable environment.

Survey feedback interventions are most effective _____.

The final phase of the Grid OD process is a systematic examination of _____.

High performance systems (HPSs)normally utilize more resources than other subsystems in the organization doing the same type of work though they do the work much faster.

A manager who is feeding back the information collected through a questionnaire to his or her subordinates is involved in which intervention?

Research on Likert's system model advocates _____.

Reengineering seeks to make all processes more efficient by _____.

The key to a successful survey is for management to _____.

Organizations inevitably change because they are open systems that are in continuous interaction with their environment.

A high performance system will have the following characteristics:

In a learning organization people are free to try experiments,take risks,and openly assess the results.

Learning organizations have the following characteristics:

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Process Intervention Skills

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

Work Team Development

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters

Exam 14: High-Performing Systems and the Learning Organization

In Phase 4 of the Grid OD process,the focus in on _____.

The characteristics of Likert's System 1 organization include _____.

Using survey feedback with other intervention procedures usually produces effects that are more successful and long-range than using only the feedback method.

The Grid OD Program begins with a focus on the managerial styles of executives.

Moving to a learning organization means the organization must _____.

Discuss the four management systems in Likert's system 4 management.

Most of the evidence regarding the results of survey research and feedback methods indicates positive changes in employee attitudes and perceptions.

Employee surveys may be used to evaluate policies,procedures,and work processes.

Today's managers can aim for success in a relatively stable and predictable environment.

Survey feedback interventions are most effective _____.

The final phase of the Grid OD process is a systematic examination of _____.

High performance systems (HPSs)normally utilize more resources than other subsystems in the organization doing the same type of work though they do the work much faster.

A manager who is feeding back the information collected through a questionnaire to his or her subordinates is involved in which intervention?

Research on Likert's system model advocates _____.

Reengineering seeks to make all processes more efficient by _____.

The key to a successful survey is for management to _____.

Organizations inevitably change because they are open systems that are in continuous interaction with their environment.

A high performance system will have the following characteristics:

In a learning organization people are free to try experiments,take risks,and openly assess the results.

Learning organizations have the following characteristics:

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Process Intervention Skills

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

Work Team Development

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters