Exam 20: Ethical Marketing in a Consumer-Oriented World

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A measure of overall consumer satisfaction in the United States, created by researchers at the University Michigan, and called the ________________________ is based on the results of regular interviews with thousands of customers.

(Multiple Choice)
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A S.W.O.T. analysis is not necessary if the firm is considering entering an established market that is already served by competitors.

(True/False)
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The fact that many firms are too production-oriented and inefficient is one reason why so many new products fail.

(True/False)
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A S.W.O.T. analysis can help a marketing manager:

(Multiple Choice)
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Which section of a formal marketing plan for a new product is most directly related to deciding the markup chain in the channel of distribution for a new product?

(Multiple Choice)
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In the United States, the basic objective of our market-directed economic system has been to satisfy consumer needs as they, the consumers, see them.

(True/False)
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There are many reasons for business failures including products that do not create value in the eyes of the customer, improperly identifying the target market, or lack of innovative thinking.

(True/False)
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Identify the component of the marketing mix that involves advertising and hiring sales people.

(Multiple Choice)
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When companies in a market-directed economy try to find "little monopolies" for themselves,

(Multiple Choice)
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MACRO-marketing:

(Multiple Choice)
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Regarding the roles of marketers and consumers in improving the macro-marketing system:

(Multiple Choice)
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A marketing plan usually spells out the time schedule for a marketing strategy as well as the time-related details.

(True/False)
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Marketing:

(Multiple Choice)
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MICRO-marketing effectiveness can be measured by:

(Multiple Choice)
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Many Internet sites, such as Autobytel.com and Edmunds.com, have extensive information about the prices of new and used vehicles that anyone can use for free. In light of the availability of this information, what is the responsibility of consumers to use it?

(Multiple Choice)
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Which of the following is NOT a current trend that is affecting marketing strategy planning?

(Multiple Choice)
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Which of the following is a NOT a key trend affecting marketing strategy planning?

(Multiple Choice)
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Which of the following is NOT a current trend affecting marketing strategy planning?

(Multiple Choice)
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Measuring MICRO-marketing effectiveness is ______________ than measuring MACRO-marketing effectiveness.

(Multiple Choice)
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Good marketing managers put themselves in the customer's position.

(True/False)
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