Question 1

Discuss how to proofread a business document.

Accepted Answer

Proofreading involves rereading your ent

Question 2

Your colleague Han has just finished drafting an important business proposal. Now he has asked your advice for how to review the document. What should you tell him to do?

Accepted Answer

A)  Do a grammar check and spell check. 
B)  Do a spell check, do the FAIR test, and proofread. 
C)  Do the FAIR test and get feedback. 
D)  Do a spell check, do a grammar check, and get feedback. 
E)  Do the FAIR test, proofread, and get feedback. 
A)  Do a grammar check and spell check. 
B)  Do a spell check, do the FAIR test, and proofread. 
C)  Do the FAIR test and get feedback. 
D)  Do a spell check, do a grammar check, and get feedback. 
E)  Do the FAIR test, proofread, and get feedback.

Question 3

Ginger has designed a flyer to invite employees to the annual picnic. She wants to know if it is inviting and clear. Which of the following people has the correct expertise to give Ginger helpful feedback about her flyer?

Accepted Answer

A)  a colleague in the Finance Department 
B)  a colleague in the Shipping Department 
C)  a colleague in the Research and Development Department 
D)  a colleague on the Executive Committee 
E)  a colleague in the Marketing Department 
A)  a colleague in the Finance Department 
B)  a colleague in the Shipping Department 
C)  a colleague in the Research and Development Department 
D)  a colleague on the Executive Committee 
E)  a colleague in the Marketing Department

Question 4

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

Accepted Answer

A)  long paragraphs 
B)  inaccurate statements 
C)  generous white space 
D)  passive voice 
E)  parallel language 
A)  long paragraphs 
B)  inaccurate statements 
C)  generous white space 
D)  passive voice 
E)  parallel language

Question 5

Why is it necessary to ensure that business messages are accurate?

Accepted Answer

Accuracy is a basic objective of all bus

Question 6

The use of familiar words in business messages is most likely to

Accepted Answer

A)  distract attention from the message. 
B)  decrease the credibility of the message. 
C)  cause the readers' attention to wander because of boredom. 
D)  decrease the specificity of the message. 
E)  help the readers to process the information easily. 
A)  distract attention from the message. 
B)  decrease the credibility of the message. 
C)  cause the readers' attention to wander because of boredom. 
D)  decrease the specificity of the message. 
E)  help the readers to process the information easily.

Question 7

Prepositional phrases should be used extensively in business messages as they increase clarity.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following questions are you most likely to ask while analyzing the factual accuracy of a business message in the course of conducting the FAIR test?

Accepted Answer

A)  Are there any logical errors? 
B)  Have you granted enough access to the message recipients to provide input? 
C)  Have you thought about how the message will impact various stakeholders? 
D)  Have you evaluated impacts on others from an ethical perspective? 
E)  Have you shown that you value others? 
A)  Are there any logical errors? 
B)  Have you granted enough access to the message recipients to provide input? 
C)  Have you thought about how the message will impact various stakeholders? 
D)  Have you evaluated impacts on others from an ethical perspective? 
E)  Have you shown that you value others?

Question 9

As a rule of thumb, for routine messages, the sentence length should be no more than

Accepted Answer

A)  8 words. 
B)  15 words. 
C)  20 words. 
D)  25 words. 
E)  30 words. 
A)  8 words. 
B)  15 words. 
C)  20 words. 
D)  25 words. 
E)  30 words.

Question 10

In order to ensure the completeness of a business message, one should

Accepted Answer

A)  be specific. 
B)  avoid empty phrases. 
C)  avoid redundancies. 
D)  control paragraph length. 
E)  use action verbs. 
A)  be specific. 
B)  avoid empty phrases. 
C)  avoid redundancies. 
D)  control paragraph length. 
E)  use action verbs.

Question 11

People reading a business message are most likely to be confused by a sentence that

Accepted Answer

A)  uses action verbs rather than passive verbs. 
B)  uses active voice rather than passive voice. 
C)  has parallel structure. 
D)  contains redundancies to drive home the point. 
E)  does not mention the subject. 
A)  uses action verbs rather than passive verbs. 
B)  uses active voice rather than passive voice. 
C)  has parallel structure. 
D)  contains redundancies to drive home the point. 
E)  does not mention the subject.

Question 12

Neither accuracy nor specificity influences your readers' perceptions of your credibility.

Accepted Answer

A) True 
 B)False

Question 13

To create a more natural writing style and improve the ease of reading, a writer should use

Accepted Answer

A)  passive verbs. 
B)  parallel language. 
C)  the passive voice. 
D)  figures of speech. 
E)  buzzwords. 
A)  passive verbs. 
B)  parallel language. 
C)  the passive voice. 
D)  figures of speech. 
E)  buzzwords.

Question 14

In the context of creating a complete business message, which of the following is true?

Accepted Answer

A)  Providing too much information can distract the readers and weigh a business document down. 
B)  Using action verbs focuses on the goal of coordinating action in the workplace and livens up your writing. 
C)  Using longer, more unusual words to "sound smart" can increase the credibility of your message. 
D)  Using the passive voice allows for faster processing by the readers, because most people naturally think in that structure. 
E)  Relying on parallel language can distract the readers from the main message you want to deliver. 
A)  Providing too much information can distract the readers and weigh a business document down. 
B)  Using action verbs focuses on the goal of coordinating action in the workplace and livens up your writing. 
C)  Using longer, more unusual words to "sound smart" can increase the credibility of your message. 
D)  Using the passive voice allows for faster processing by the readers, because most people naturally think in that structure. 
E)  Relying on parallel language can distract the readers from the main message you want to deliver.

Question 15

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is by

Accepted Answer

A)  changing the passive voice. 
B)  removing empty phrases. 
C)  replacing a prepositional phrase with a verb. 
D)  starting with "It is" or "There are." 
E)  removing any redundant words. 
A)  changing the passive voice. 
B)  removing empty phrases. 
C)  replacing a prepositional phrase with a verb. 
D)  starting with "It is" or "There are." 
E)  removing any redundant words.

Question 16

Typically, the maximum length for a paragraph in a business message is

Accepted Answer

A)  75 words. 
B)  100 words. 
C)  150 words. 
D)  200 words. 
E)  300 words. 
A)  75 words. 
B)  100 words. 
C)  150 words. 
D)  200 words. 
E)  300 words.

Question 17

People can generally process information more quickly when writers use passive verbs.

Accepted Answer

A) True 
 B)False

Question 18

Do not ask others for feedback when you are reviewing your business messages because too many opinions can muddle your message.

Accepted Answer

A) True 
 B)False

Question 19

In the context of the reviewing process, the "R" in the FAIR test stands for _____.

Accepted Answer

A)  revision 
B)  respect 
C)  relevancy 
D)  redundancy 
E)  repetition 
A)  revision 
B)  respect 
C)  relevancy 
D)  redundancy 
E)  repetition

Question 20

By eliminating redundancies, you can reduce the overall word count in a business message.

Accepted Answer

A) True 
 B)False

Discuss how to proofread a business document.

Your colleague Han has just finished drafting an important business proposal. Now he has asked your advice for how to review the document. What should you tell him to do?

Ginger has designed a flyer to invite employees to the annual picnic. She wants to know if it is inviting and clear. Which of the following people has the correct expertise to give Ginger helpful feedback about her flyer?

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

Why is it necessary to ensure that business messages are accurate?

The use of familiar words in business messages is most likely to

Prepositional phrases should be used extensively in business messages as they increase clarity.

Which of the following questions are you most likely to ask while analyzing the factual accuracy of a business message in the course of conducting the FAIR test?

As a rule of thumb, for routine messages, the sentence length should be no more than

In order to ensure the completeness of a business message, one should

People reading a business message are most likely to be confused by a sentence that

Neither accuracy nor specificity influences your readers' perceptions of your credibility.

To create a more natural writing style and improve the ease of reading, a writer should use

In the context of creating a complete business message, which of the following is true?

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is by

Typically, the maximum length for a paragraph in a business message is

People can generally process information more quickly when writers use passive verbs.

Do not ask others for feedback when you are reviewing your business messages because too many opinions can muddle your message.

In the context of the reviewing process, the "R" in the FAIR test stands for _____.

By eliminating redundancies, you can reduce the overall word count in a business message.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 6: Improving Readability With Style and Design

Discuss how to proofread a business document.

Your colleague Han has just finished drafting an important business proposal. Now he has asked your advice for how to review the document. What should you tell him to do?

Ginger has designed a flyer to invite employees to the annual picnic. She wants to know if it is inviting and clear. Which of the following people has the correct expertise to give Ginger helpful feedback about her flyer?

Which of the following is most likely to negatively influence readers' perceptions of your credibility?

Why is it necessary to ensure that business messages are accurate?

The use of familiar words in business messages is most likely to

Prepositional phrases should be used extensively in business messages as they increase clarity.

Which of the following questions are you most likely to ask while analyzing the factual accuracy of a business message in the course of conducting the FAIR test?

As a rule of thumb, for routine messages, the sentence length should be no more than

In order to ensure the completeness of a business message, one should

People reading a business message are most likely to be confused by a sentence that

Neither accuracy nor specificity influences your readers' perceptions of your credibility.

To create a more natural writing style and improve the ease of reading, a writer should use

In the context of creating a complete business message, which of the following is true?

Consider the following statement: "Employee managers can use our motivational tools to motivate their employees to increase productivity." The best way to make this statement concise is by

Typically, the maximum length for a paragraph in a business message is

People can generally process information more quickly when writers use passive verbs.

Do not ask others for feedback when you are reviewing your business messages because too many opinions can muddle your message.

In the context of the reviewing process, the "R" in the FAIR test stands for _____.

By eliminating redundancies, you can reduce the overall word count in a business message.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters