Question 1

Which task are you most likely to do during the first pass of proofreading?

Accepted Answer

A)  Check for grammatical errors. 
B)  Look for typographical mistakes. 
C)  Imagine how the audience will respond. 
D)  Check for problems with the writing style. 
E)  Look for issues with language mechanics. 
A)  Check for grammatical errors. 
B)  Look for typographical mistakes. 
C)  Imagine how the audience will respond. 
D)  Check for problems with the writing style. 
E)  Look for issues with language mechanics.

Question 2

Describe the significance of using white space in a business document.

Accepted Answer

Readers form an immediate impression abo

Question 3

When you write concisely by removing relevant information, your message is far easier to read.

Accepted Answer

A) True 
 B)False

Question 4

Consider the following sentence: "CEO Mike Maloney regrets to announce that PharmCo will be downsizing at the end of September." Which of the following actions would improve the ease of reading?

Accepted Answer

A)  Cut the prepositional phrase "at the end of September." 
B)  Change "at the end of September" to "at the end of the third quarter." 
C)  Change "PharmCo" to "PharmCo Drug and Pharmaceutical Company." 
D)  Change the buzzword "downsizing" to "laying off employees." 
E)  Change "CEO Mike Maloney" to "The CEO of PharmCo." 
A)  Cut the prepositional phrase "at the end of September." 
B)  Change "at the end of September" to "at the end of the third quarter." 
C)  Change "PharmCo" to "PharmCo Drug and Pharmaceutical Company." 
D)  Change the buzzword "downsizing" to "laying off employees." 
E)  Change "CEO Mike Maloney" to "The CEO of PharmCo."

Question 5

Which of the following is a basic requirement for creating a complete business message?

Accepted Answer

A)  being accurate 
B)  being concise 
C)  avoiding redundancy 
D)  avoiding buzzwords 
E)  using parallel language 
A)  being accurate 
B)  being concise 
C)  avoiding redundancy 
D)  avoiding buzzwords 
E)  using parallel language

Question 6

One advantage of using simple, short words is that they help readers process information more quickly.

Accepted Answer

A) True 
 B)False

Question 7

When business messages contain long paragraphs, readers are most likely to think the writer is

Accepted Answer

A)  disorganized. 
B)  intelligent. 
C)  accurate. 
D)  respectful. 
E)  professional. 
A)  disorganized. 
B)  intelligent. 
C)  accurate. 
D)  respectful. 
E)  professional.

Question 8

The use of consistent grammatical patterns for items in lists and series makes text sound singsong and repetitive.

Accepted Answer

A) True 
 B)False

Question 9

One way to solve the problem of overly lengthy paragraphs is to

Accepted Answer

A)  include more figures of speech. 
B)  focus on one idea or topic in each paragraph. 
C)  use passive voice instead of active. 
D)  start more sentences with "There is." 
E)  replace verbs with prepositional phrases. 
A)  include more figures of speech. 
B)  focus on one idea or topic in each paragraph. 
C)  use passive voice instead of active. 
D)  start more sentences with "There is." 
E)  replace verbs with prepositional phrases.

Question 10

It becomes easier for your readers to process the information you present when you

Accepted Answer

A)  match your writing style to the way your readers think and talk. 
B)  use prepositional phrases extensively as they increase the clarity of the message. 
C)  choose long and obscure words to pique their curiosity. 
D)  avoid using parallel language, which makes it difficult to distinguish between the information provided. 
E)  include a lot of text in your message and very little white space. 
A)  match your writing style to the way your readers think and talk. 
B)  use prepositional phrases extensively as they increase the clarity of the message. 
C)  choose long and obscure words to pique their curiosity. 
D)  avoid using parallel language, which makes it difficult to distinguish between the information provided. 
E)  include a lot of text in your message and very little white space.

Question 11

What technique will help ensure that readers can easily identify key ideas in information-rich and complex business documents? Explain the key aspects of using this technique.

Accepted Answer

In information-rich and complex messages

Question 12

Which task are you most likely to do during the final pass of proofreading?

Accepted Answer

A)  Check for grammatical errors. 
B)  Look for typographical mistakes. 
C)  Imagine how the audience will respond. 
D)  Ask yourself if you are confident in your facts. 
E)  See if you have made logical errors. 
A)  Check for grammatical errors. 
B)  Look for typographical mistakes. 
C)  Imagine how the audience will respond. 
D)  Ask yourself if you are confident in your facts. 
E)  See if you have made logical errors.

Question 13

List the various components of the reviewing stage that are involved in the process of developing a business document.

Accepted Answer

The various components of the

Question 14

Using a lot of prepositional phrases helps make business messages more specific.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is the most specific way for a company to convey that it needs to reduce its current workforce by half?

Accepted Answer

A)  The company will have to lay off a few employees. 
B)  The company will have to terminate a small percentage of its employees. 
C)  The company will have to terminate the majority of its employees. 
D)  The company will have to lay off about half of its employees. 
E)  The company will have to terminate 50 percent of its employees. 
A)  The company will have to lay off a few employees. 
B)  The company will have to terminate a small percentage of its employees. 
C)  The company will have to terminate the majority of its employees. 
D)  The company will have to lay off about half of its employees. 
E)  The company will have to terminate 50 percent of its employees.

Question 16

The use of buzzwords in business messages usually stirs positive feelings among readers.

Accepted Answer

A) True 
 B)False

Question 17

Long paragraphs in a business message are a sign that the text is well organized.

Accepted Answer

A) True 
 B)False

Question 18

Using the active voice while writing business messages

Accepted Answer

A)  diverts the attention from the subject. 
B)  makes the writer sound less bossy. 
C)  allows for faster processing of the business message. 
D)  makes the message difficult to navigate. 
E)  is useful when the writer wants to avoid assigning blame. 
A)  diverts the attention from the subject. 
B)  makes the writer sound less bossy. 
C)  allows for faster processing of the business message. 
D)  makes the message difficult to navigate. 
E)  is useful when the writer wants to avoid assigning blame.

Question 19

Which of the following is most likely to improve the ease of navigation in information-rich and complex messages?

Accepted Answer

A)  using headings to convey the contents of sections 
B)  avoiding the use of numbered or bulleted lists 
C)  using several different font styles in the document 
D)  using a new style of formatting for each section 
E)  avoiding the use of too much white space 
A)  using headings to convey the contents of sections 
B)  avoiding the use of numbered or bulleted lists 
C)  using several different font styles in the document 
D)  using a new style of formatting for each section 
E)  avoiding the use of too much white space

Question 20

When readers see long paragraphs, they often stop reading and start trying to pick out significant words and phrases from the text.

Accepted Answer

A) True 
 B)False

Which task are you most likely to do during the first pass of proofreading?

Describe the significance of using white space in a business document.

When you write concisely by removing relevant information, your message is far easier to read.

Consider the following sentence: "CEO Mike Maloney regrets to announce that PharmCo will be downsizing at the end of September." Which of the following actions would improve the ease of reading?

Which of the following is a basic requirement for creating a complete business message?

One advantage of using simple, short words is that they help readers process information more quickly.

When business messages contain long paragraphs, readers are most likely to think the writer is

The use of consistent grammatical patterns for items in lists and series makes text sound singsong and repetitive.

One way to solve the problem of overly lengthy paragraphs is to

It becomes easier for your readers to process the information you present when you

What technique will help ensure that readers can easily identify key ideas in information-rich and complex business documents? Explain the key aspects of using this technique.

Which task are you most likely to do during the final pass of proofreading?

List the various components of the reviewing stage that are involved in the process of developing a business document.

Using a lot of prepositional phrases helps make business messages more specific.

Which of the following statements is the most specific way for a company to convey that it needs to reduce its current workforce by half?

The use of buzzwords in business messages usually stirs positive feelings among readers.

Long paragraphs in a business message are a sign that the text is well organized.

Using the active voice while writing business messages

Which of the following is most likely to improve the ease of navigation in information-rich and complex messages?

When readers see long paragraphs, they often stop reading and start trying to pick out significant words and phrases from the text.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 6: Improving Readability With Style and Design

Which task are you most likely to do during the first pass of proofreading?

Describe the significance of using white space in a business document.

When you write concisely by removing relevant information, your message is far easier to read.

Consider the following sentence: "CEO Mike Maloney regrets to announce that PharmCo will be downsizing at the end of September." Which of the following actions would improve the ease of reading?

Which of the following is a basic requirement for creating a complete business message?

One advantage of using simple, short words is that they help readers process information more quickly.

When business messages contain long paragraphs, readers are most likely to think the writer is

The use of consistent grammatical patterns for items in lists and series makes text sound singsong and repetitive.

One way to solve the problem of overly lengthy paragraphs is to

It becomes easier for your readers to process the information you present when you

What technique will help ensure that readers can easily identify key ideas in information-rich and complex business documents? Explain the key aspects of using this technique.

Which task are you most likely to do during the final pass of proofreading?

List the various components of the reviewing stage that are involved in the process of developing a business document.

Using a lot of prepositional phrases helps make business messages more specific.

Which of the following statements is the most specific way for a company to convey that it needs to reduce its current workforce by half?

The use of buzzwords in business messages usually stirs positive feelings among readers.

Long paragraphs in a business message are a sign that the text is well organized.

Using the active voice while writing business messages

Which of the following is most likely to improve the ease of navigation in information-rich and complex messages?

When readers see long paragraphs, they often stop reading and start trying to pick out significant words and phrases from the text.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters