Exam 9: Top Performance Through Empowerment, teamwork, and Communication

Akito's team has reached agreement about the role each member is expected to play.Akito's team has most likely reached the _____ stage.

Complete the following using the terms listed. -In a(n)____,communication relies on explicit written and verbal messages.

Which of the following can cause noise during communication?

Describe the communication process.How does noise interfere with the communication process?

Complete the following using the terms listed. -_____ focuses on problem-related differences of opinion,and reconciling those differences to improve team performance.

Why is it important to develop active listening skills?

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the verbal content.

Damond's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team _____.

Team norms are informal standards that highlight a team's key values.

Describe how extending decision making and activities generally handled by managers to employees can lead to employee empowerment.Provide a brief example.

A construction company invites tenders for a plumbing contract.JP Liners,a company offering plumbing services,sends a quotation to the construction company.Which of the following types of communication has JP Liners used in this scenario?

In the communication process,initially the _______ composes the message.

Which of the following statement is NOT true regarding grapevine?

An employee suggestion box is an example of an informal communication channel.

Complete the following using the terms listed. -During the _____,team members focus on solving problems and accomplishing tasks.

Which of the following is an example of an upward communication channel?

Manelin works for a home electronics store and is a member of a team created to increase communication among various departments.Manelin has networked with new people and now has strong contacts for each department when he needs them.Manelin is most likely to be a member of a _____ team.

A team with high cohesiveness:

The website of Choalander Inc. ,a stock broking firm,is under serious threat as numerous cyberattacks have infiltrated its system.The senior management at the firm immediately forms a team of eight members to deal with the cyber-attack.The team was able to resolve the issue in under two weeks and the team was later dissolved.This team is more likely to be an example of a _____ team.