Question 1

Team norms are usually _____ and _____ standards of behavior.

Accepted Answer

A) formal;written 
B) informal;written 
C) formal;unwritten 
D) informal;unwritten 
A) formal;written 
B) informal;written 
C) formal;unwritten 
D) informal;unwritten

Question 2

Senders should request feedback if it is not forthcoming.

Accepted Answer

A) True 
 B)False

Question 3

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?

Accepted Answer

A) providing feedback 
B) message encoding 
C) understanding the context 
D) message decoding 
A) providing feedback 
B) message encoding 
C) understanding the context 
D) message decoding

Question 4

Haider,the vice president of Alpha-Care Health Center,communicates developments in the healthcare industry to his employees through newsletters that he sends via email.In this scenario,Haider has used _____ to communicate with his employees.

Accepted Answer

A) formal communication 
B) grapevine communication 
C) nonverbal communication 
D) oral communication 
A) formal communication 
B) grapevine communication 
C) nonverbal communication 
D) oral communication

Question 5

A _____ is an example of a formal communication transmitted through writing.

Accepted Answer

A) personal conversation 
B) web conference 
C) rumor 
D) memo 
A) personal conversation 
B) web conference 
C) rumor 
D) memo

Question 6

Which of the following is most likely to make an employee feel empowered?

Accepted Answer

A) Keeping the employee informed about the company's performance 
B) Establishing a line organizational structure in the company 
C) Ensuring that employees follow all rules established by the company 
D) Following a consultative management style in the company 
A) Keeping the employee informed about the company's performance 
B) Establishing a line organizational structure in the company 
C) Ensuring that employees follow all rules established by the company 
D) Following a consultative management style in the company

Question 7

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _____ and _____ communication.

Accepted Answer

A) informal;written 
B) informal;oral 
C) formal;written 
D) formal;oral 
A) informal;written 
B) informal;oral 
C) formal;written 
D) formal;oral

Question 8

During the performing stage,team members _____.

Accepted Answer

A) focus on solving problems 
B) get to know one another 
C) clarify their roles and expectations 
D) resolve differences among them 
A) focus on solving problems 
B) get to know one another 
C) clarify their roles and expectations 
D) resolve differences among them

Question 9

Teams at Systek Corp.come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team _________.

Accepted Answer

A) development 
B) cohesiveness 
C) diversity 
D) level 
A) development 
B) cohesiveness 
C) diversity 
D) level

Question 10

Which of the following statements is correct regarding team conflict?

Accepted Answer

A) It should be avoided at all costs. 
B) It often improves team performance. 
C) It will be reduced if the team is diverse. 
D) It rarely occurs in most teams. 
A) It should be avoided at all costs. 
B) It often improves team performance. 
C) It will be reduced if the team is diverse. 
D) It rarely occurs in most teams.

Question 11

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

Accepted Answer

A) True 
 B)False

Question 12

Two people are having a conversation and are standing about six feet apart.They are most likely to be in the _____ zone.

Accepted Answer

A) public 
B) social 
C) personal 
D) intimate 
A) public 
B) social 
C) personal 
D) intimate

Question 13

Complete the following using the terms listed.
-The _____ is an internal channel that informally passes information from unofficial sources.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 14

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

Accepted Answer

A) True 
 B)False

Question 15

Edita is part of a team that conducts meetings and conferences with the aid of information technology.This is so because the other team members are dispersed across the country.Edita is most likely to belong to a _____ team.

Accepted Answer

A) problem-solving 
B) self-managed 
C) cross-functional 
D) virtual 
A) problem-solving 
B) self-managed 
C) cross-functional 
D) virtual

Question 16

In the United States,most business conversations occur within which zone?

Accepted Answer

A) Intimate zone 
B) Personal zone 
C) Public zone 
D) Social zone 
A) Intimate zone 
B) Personal zone 
C) Public zone 
D) Social zone

Question 17

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

A) True 
 B)False

Question 18

A good way to encourage team cohesiveness is to encourage workers to socialize,but only off the job.

Accepted Answer

A) True 
 B)False

Question 19

Emily and Rudo are members of the development team at PromoCaptions,an advertising company.They discuss the mode of advertising for a new product.Emily supports online advertising.However,Rudo argues that television advertisement has a farther reach than online advertising.In this case,Emily and Rudo are involved in a(n)_____.

Accepted Answer

A) ethical conflict 
B) affective conflict 
C) cognitive conflict 
D) emotional conflict 
A) ethical conflict 
B) affective conflict 
C) cognitive conflict 
D) emotional conflict

Question 20

Japan is considered to be a _____ context country and therefore,Japanese businesspeople place importance on _____ communications.

Accepted Answer

A) high;both verbal and nonverbal 
B) low;both verbal and nonverbal 
C) high;explicit verbal 
D) low;explicit verbal 
A) high;both verbal and nonverbal 
B) low;both verbal and nonverbal 
C) high;explicit verbal 
D) low;explicit verbal

Team norms are usually _ and _ standards of behavior.

Senders should request feedback if it is not forthcoming.

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?

Haider,the vice president of Alpha-Care Health Center,communicates developments in the healthcare industry to his employees through newsletters that he sends via email.In this scenario,Haider has used _____ to communicate with his employees.

A _____ is an example of a formal communication transmitted through writing.

Which of the following is most likely to make an employee feel empowered?

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _ and _ communication.

During the performing stage,team members _____.

Teams at Systek Corp.come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team _________.

Which of the following statements is correct regarding team conflict?

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

Two people are having a conversation and are standing about six feet apart.They are most likely to be in the _____ zone.

Complete the following using the terms listed. -The _____ is an internal channel that informally passes information from unofficial sources.

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

Edita is part of a team that conducts meetings and conferences with the aid of information technology.This is so because the other team members are dispersed across the country.Edita is most likely to belong to a _____ team.

In the United States,most business conversations occur within which zone?

"Spinning" bad news to make it look better almost always backfires.

A good way to encourage team cohesiveness is to encourage workers to socialize,but only off the job.

Japan is considered to be a _ context country and therefore,Japanese businesspeople place importance on _ communications.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management,leadership,and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

Exam 9: Top Performance Through Empowerment, teamwork, and Communication

Team norms are usually _____ and _____ standards of behavior.

Senders should request feedback if it is not forthcoming.

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?

Haider,the vice president of Alpha-Care Health Center,communicates developments in the healthcare industry to his employees through newsletters that he sends via email.In this scenario,Haider has used _____ to communicate with his employees.

A _____ is an example of a formal communication transmitted through writing.

Which of the following is most likely to make an employee feel empowered?

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _____ and _____ communication.

During the performing stage,team members _____.

Teams at Systek Corp.come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team _________.

Which of the following statements is correct regarding team conflict?

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

Two people are having a conversation and are standing about six feet apart.They are most likely to be in the _____ zone.

Complete the following using the terms listed. -The _____ is an internal channel that informally passes information from unofficial sources.

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

Edita is part of a team that conducts meetings and conferences with the aid of information technology.This is so because the other team members are dispersed across the country.Edita is most likely to belong to a _____ team.

In the United States,most business conversations occur within which zone?

"Spinning" bad news to make it look better almost always backfires.

A good way to encourage team cohesiveness is to encourage workers to socialize,but only off the job.

Japan is considered to be a _____ context country and therefore,Japanese businesspeople place importance on _____ communications.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management,leadership,and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

Team norms are usually _ and _ standards of behavior.

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _ and _ communication.

Japan is considered to be a _ context country and therefore,Japanese businesspeople place importance on _ communications.