Question 1

Distinguish between cognitive and affective conflict.

Accepted Answer

Cognitive conflict focuses on problem-re

Question 2

When a firm is under fire for a public relations crisis,it is best for the firm to stay out of the public eye.

Accepted Answer

A) True 
 B)False

Question 3

Brian,a senior manager at Transance Inc. ,ensures that every member of his team is involved in decision making for all projects.He conducts regular brainstorming sessions to discuss ongoing issues and encourages his team to suggest solutions as well as make decisions.In this case,Brian demonstrates effective management by _____ his subordinates.

Accepted Answer

A) outsourcing 
B) empowering 
C) incentivizing 
D) offshoring 
A) outsourcing 
B) empowering 
C) incentivizing 
D) offshoring

Question 4

Flexibility is the primary advantage of virtual teams.

Accepted Answer

A) True 
 B)False

Question 5

Ilona likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

Accepted Answer

A) True 
 B)False

Question 6

What are the advantages and drawbacks of virtual teams?

Accepted Answer

The principal advantage of virtual teams

Question 7

Explain the importance of the adjourning stage of team development.

Accepted Answer

The team adjourns after members have com

Question 8

Giving employees responsibility and authority to make decisions about their work is called _____.

Accepted Answer

A) due diligence 
B) teamwork 
C) empowerment 
D) insider trading 
A) due diligence 
B) teamwork 
C) empowerment 
D) insider trading

Question 9

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is NOT true regarding team size?

Accepted Answer

A) Small teams make the most demands on team leaders. 
B) Large teams often suffer from disagreements,absenteeism,and membership turnover. 
C) Small teams may lack sufficient diversity. 
D) Large teams tend to work slower than small teams. 
A) Small teams make the most demands on team leaders. 
B) Large teams often suffer from disagreements,absenteeism,and membership turnover. 
C) Small teams may lack sufficient diversity. 
D) Large teams tend to work slower than small teams.

Question 11

Define team norm and provide an example.

Accepted Answer

A team norm is a standard of conduct sha

Question 12

Feedback is crucial in determining whether a message was decoded properly.

Accepted Answer

A) True 
 B)False

Question 13

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

Accepted Answer

A) True 
 B)False

Question 14

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.

Accepted Answer

A) external 
B) diverse 
C) high-context 
D) low-context 
A) external 
B) diverse 
C) high-context 
D) low-context

Question 15

Office e-mails are a form of _____ communication.

Accepted Answer

A) informal 
B) written 
C) verbal 
D) nonverbal 
A) informal 
B) written 
C) verbal 
D) nonverbal

Question 16

List the five stages of team development in the order in which they typically occur.What is the role of the team leader in each stage?

Accepted Answer

The five stages are: forming stage,storm

Question 17

What is the role of the team leader during the forming stage?

Accepted Answer

A) Providing time for members to become acquainted 
B) Encouraging participation 
C) Clarifying team roles 
D) Facilitating task accomplishment 
A) Providing time for members to become acquainted 
B) Encouraging participation 
C) Clarifying team roles 
D) Facilitating task accomplishment

Question 18

Complete the following using the terms listed.
-A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Question 19

Fareeda works for an advertising agency and has presented her client with ideas for new commercials.After the presentation,Fareeda asks for _____ to determine if the clients correctly understood her message.

Accepted Answer

A) a decoded message 
B) a channel 
C) feedback 
D) intervention 
A) a decoded message 
B) a channel 
C) feedback 
D) intervention

Question 20

Complete the following using the terms listed.
-_____ a message means that the sender translates its meaning into understandable terms.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness

Distinguish between cognitive and affective conflict.

When a firm is under fire for a public relations crisis,it is best for the firm to stay out of the public eye.

Flexibility is the primary advantage of virtual teams.

Ilona likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

What are the advantages and drawbacks of virtual teams?

Explain the importance of the adjourning stage of team development.

Giving employees responsibility and authority to make decisions about their work is called _____.

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

Which of the following statements is NOT true regarding team size?

Define team norm and provide an example.

Feedback is crucial in determining whether a message was decoded properly.

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.

Office e-mails are a form of _____ communication.

List the five stages of team development in the order in which they typically occur.What is the role of the team leader in each stage?

What is the role of the team leader during the forming stage?

Complete the following using the terms listed. -A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.

Fareeda works for an advertising agency and has presented her client with ideas for new commercials.After the presentation,Fareeda asks for _____ to determine if the clients correctly understood her message.

Complete the following using the terms listed. -_____ a message means that the sender translates its meaning into understandable terms.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management,leadership,and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

Exam 9: Top Performance Through Empowerment, teamwork, and Communication

Distinguish between cognitive and affective conflict.

When a firm is under fire for a public relations crisis,it is best for the firm to stay out of the public eye.

Flexibility is the primary advantage of virtual teams.

Ilona likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

What are the advantages and drawbacks of virtual teams?

Explain the importance of the adjourning stage of team development.

Giving employees responsibility and authority to make decisions about their work is called _____.

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

Which of the following statements is NOT true regarding team size?

Define team norm and provide an example.

Feedback is crucial in determining whether a message was decoded properly.

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.

Office e-mails are a form of _____ communication.

List the five stages of team development in the order in which they typically occur.What is the role of the team leader in each stage?

What is the role of the team leader during the forming stage?

Complete the following using the terms listed. -A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.

Fareeda works for an advertising agency and has presented her client with ideas for new commercials.After the presentation,Fareeda asks for _____ to determine if the clients correctly understood her message.

Complete the following using the terms listed. -_____ a message means that the sender translates its meaning into understandable terms.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Todays Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management,leadership,and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters