Exam 9: Top Performance Through Empowerment, teamwork, and Communication

Narges works in a bakery.As part of a _____ team,she shares in the responsibility with other team members of managing her department's work schedule and ordering baking supplies.Along with other team members,she is empowered to complete her tasks at her discretion.

Complete the following using the terms listed. -_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Employee stock ownership programs are retirement plans set up for top-level executives.

Complete the following using the terms listed. -_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Kumar is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

Employee stock ownership plans (ESOPs)are more common in smaller companies than in larger ones.

Greg is one of the few operating room nurses at a hospital.She learns that other members of the team are less cooperating with other members of her team when they work in different shifts.This is also subsequently affecting the patients at the hospitals.Which of the following is the team lacking at the hospital?

Clyde's team is engaged in problem solving and appears focused on accomplishing tasks.Clyde's team is likely to be in which stage?

Effective teams typically have two to four members.

Immediately after listening to a message,the average person can recall only half of it.

Which of the following is considered to be the biggest problem with e-mail as a form of business communication?

When speaking during business conversations,Americans tend to stand closer together than Latin Americans.

Mihaly and Aneska are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Mihaly and Aneska need to resolve their _____ conflict.

Complete the following using the terms listed. -_____ is some type of interference during the communication process that influences the transmission of messages and feedback.

Ceilidh's team members feel attracted to the team and motivated to remain part of it.Ceilidh's team can be characterized as ____.

Absenteeism is more likely to be found in smaller teams.

When managed properly,the grapevine can be a reliable source of information.

Which of the following is NOT an example of nonverbal form of communication?

E-mail is considered one of the most secure forms of communication.

High-context cultures including the United States and Germany pay attention to the conditions that surround the message,including nonverbal cues and personal relationships between the parties.