Exam 9: Top Performance Through Empowerment, teamwork, and Communication

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Fina is listening to her superior talk about the process of performance appraisal at the firm.Fina is always attempting to point out any mistake or errors made by her superior during the talk,even before her superior is able to complete her points.What type of listening is Fina demonstrating in this case?

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Define cross-functional teams and explain the emphasis on communication.

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Marcos uses lots of gestures and facial expressions when communicating.These are examples of __________ communication.

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Communication is the key to the success of cross-functional teams..

(True/False)
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What is the last step a company should take when responding to a crisis?

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Explain the key differences between employee stock ownership plans and employee stock option plans.

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Complete the following using the terms listed. -_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

(Multiple Choice)
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One technique for increasing employee empowerment is the opportunity for shared decision making authority.

(True/False)
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Complete the following using the terms listed. -_____ represents the variances in ability,experience,personality,or any other factor on a team.

(Multiple Choice)
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Employees spend a significantly higher amount of time communicating on a daily basis than managers.

(True/False)
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Polite listeners are attentive listeners.

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What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

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Under a stock options plan,companies give employees the option to purchase a specified amount of company stock at a given price within a given time period.

(True/False)
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An effective way of empowering employees is to share information about the organization's performance with them.

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When responding during a crisis,it is best if the executive speaks briefly,clearly and provides positive visual images.

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When individuals from low-context cultures partner with those from high-context cultures for a new business,the former should ideally _____.

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What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture.

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Which of the following is NOT an example of formal communication?

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Jose is part of a temporary team that works together to solve a specific problem and then disband.Jose is part of a cross-functional team.

(True/False)
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During which stage of team development does agreement about the role of the team leader and other participants occur?

(Multiple Choice)
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