Question 1

Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example of reasonable accommodation?

Accepted Answer

A) Company-provided lodging for the disabled 
B) Company-provided transportation for the blind 
C) Additional paid vacation for the mentally ill 
D) Sign language interpreters for the deaf 
E) Personal assistants for the disabled 
A) Company-provided lodging for the disabled 
B) Company-provided transportation for the blind 
C) Additional paid vacation for the mentally ill 
D) Sign language interpreters for the deaf 
E) Personal assistants for the disabled

Question 2

Sprint employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) ____ appraisal method.

Accepted Answer

A) objective 
B) judgmental 
C) subjective 
D) performance-based 
E) time-consuming 
A) objective 
B) judgmental 
C) subjective 
D) performance-based 
E) time-consuming

Question 3

Paul wanted to know about the skills and experience needed to qualify for a management position with JCPenney. Thus, he called and asked the personnel specialist to send him a job

Accepted Answer

A) description. 
B) specification. 
C) analysis. 
D) orientation. 
E) inventory. 
A) description. 
B) specification. 
C) analysis. 
D) orientation. 
E) inventory.

Question 4

The results of training evaluations should not be made known to all those involved in training programs.

Accepted Answer

A) True 
 B)False

Question 5

The collection of data on prevailing wage rates within an industry or geographic area is referred to as a wage survey.

Accepted Answer

A) True 
 B)False

Question 6

The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and

Accepted Answer

A) objective. 
B) problem-solving. 
C) judgmental. 
D) MBO. 
E) self-evaluative. 
A) objective. 
B) problem-solving. 
C) judgmental. 
D) MBO. 
E) self-evaluative.

Question 7

A firm that properly manages cultural diversity can develop cost advantages over firms that do not manage diversity well.

Accepted Answer

A) True 
 B)False

Question 8

Jefferson, Inc. (JI)
Jefferson Inc. (JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits. The company understands that there are effective reward systems that will motivate employees. However, JI management is not sure which would be the best for the company. Compensation, another important area, must also be improved so that it will satisfy all employees effectively. In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated. Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished. The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
-Refer to Jefferson, Inc. The training of new employees at JI can be carried out through

Accepted Answer

A) appraisal errors. 
B) judgmental methods. 
C) turnovers. 
D) seminars. 
E) rating scales. 
A) appraisal errors. 
B) judgmental methods. 
C) turnovers. 
D) seminars. 
E) rating scales.

Question 9

Whenever a new position becomes available at The Limited Group, a retailing company, the company requires current employees to be informed of the opening. The Limited Group practices

Accepted Answer

A) job analysis. 
B) internal recruiting. 
C) job posting. 
D) external recruiting. 
E) promotion from within. 
A) job analysis. 
B) internal recruiting. 
C) job posting. 
D) external recruiting. 
E) promotion from within.

Question 10

You have been asked to develop an effective reward system for Kroger stores. In designing such a system, you should strive to meet all of the following objectives except

Accepted Answer

A) enabling employees to satisfy their basic needs. 
B) providing rewards comparable to those offered by other firms. 
C) distributing rewards fairly within the organization. 
D) recognizing that different people have different needs. 
E) maximizing the amount spent on compensation. 
A) enabling employees to satisfy their basic needs. 
B) providing rewards comparable to those offered by other firms. 
C) distributing rewards fairly within the organization. 
D) recognizing that different people have different needs. 
E) maximizing the amount spent on compensation.

Question 11

Workplace diversity refers to the differences among people in a workforce due to

Accepted Answer

A) social background, ethnicity, and race. 
B) race, ethnicity, and gender. 
C) gender, race, and education. 
D) race, religion, and sexual orientation. 
E) education, ethnicity, and gender. 
A) social background, ethnicity, and race. 
B) race, ethnicity, and gender. 
C) gender, race, and education. 
D) race, religion, and sexual orientation. 
E) education, ethnicity, and gender.

Question 12

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Accepted Answer

A) performance appraisals. 
B) skills inventories. 
C) training and development. 
D) job evaluations. 
E) job analyses. 
A) performance appraisals. 
B) skills inventories. 
C) training and development. 
D) job evaluations. 
E) job analyses.

Question 13

After six months with the company, Betty's performance was evaluated by a graphic rating form. The ratings for each statement were added together to obtain her total score. In comparison with the other five employees in her unit, Betty received a very good performance appraisal. Betty experienced a(n) ____ appraisal method.

Accepted Answer

A) objective 
B) external 
C) internal 
D) judgmental 
E) infrequently used 
A) objective 
B) external 
C) internal 
D) judgmental 
E) infrequently used

Question 14

People who can verify background information and provide personal evaluations of candidates are called

Accepted Answer

A) informants. 
B) colleagues. 
C) references. 
D) assessors. 
E) paraprofessionals. 
A) informants. 
B) colleagues. 
C) references. 
D) assessors. 
E) paraprofessionals.

Question 15

A computerized data bank containing information on the skills and experience of all employees is called

Accepted Answer

A) a replacement chart. 
B) a skills inventory. 
C) a compensation survey. 
D) management development. 
E) a human resources inventory. 
A) a replacement chart. 
B) a skills inventory. 
C) a compensation survey. 
D) management development. 
E) a human resources inventory.

Question 16

​One of the common errors made by managers appraising employees is

Accepted Answer

A) ​overusing one portion of an evaluation instrument. 
B) ​being unfair. 
C) ​only saying nice things. 
D) ​failing to tell the employee where to improve. 
A) ​overusing one portion of an evaluation instrument. 
B) ​being unfair. 
C) ​only saying nice things. 
D) ​failing to tell the employee where to improve.

Question 17

A collection of data on prevailing wage rates in an industry or geographic area is called a(n)

Accepted Answer

A) wage survey. 
B) job evaluation. 
C) job analysis. 
D) performance appraisal. 
E) industry average. 
A) wage survey. 
B) job evaluation. 
C) job analysis. 
D) performance appraisal. 
E) industry average.

Question 18

Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

Accepted Answer

A) Classroom teaching and lectures 
B) Role-playing 
C) Conference and seminars 
D) On-the-job methods 
E) Simulations 
A) Classroom teaching and lectures 
B) Role-playing 
C) Conference and seminars 
D) On-the-job methods 
E) Simulations

Question 19

An indirect reward given in addition to an employee's regular pay is known as

Accepted Answer

A) profit-sharing. 
B) a lump-sum salary increase. 
C) an employee benefit. 
D) pay for time not worked. 
E) commission. 
A) profit-sharing. 
B) a lump-sum salary increase. 
C) an employee benefit. 
D) pay for time not worked. 
E) commission.

Question 20

At a large book publishing company like Cengage, we would expect human resources management to be handled by ____. At a small local print shop, human resources management would probably be ____.

Accepted Answer

A) a vice president; completely ignored 
B) the owner; handled at the vice-presidential level 
C) a specialist; assigned to the vice president for personnel management 
D) a departmental secretary; completely ignored 
E) the personnel manager; the responsibility of the owner 
A) a vice president; completely ignored 
B) the owner; handled at the vice-presidential level 
C) a specialist; assigned to the vice president for personnel management 
D) a departmental secretary; completely ignored 
E) the personnel manager; the responsibility of the owner

Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example of reasonable accommodation?

Sprint employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) ____ appraisal method.

Paul wanted to know about the skills and experience needed to qualify for a management position with JCPenney. Thus, he called and asked the personnel specialist to send him a job

The results of training evaluations should not be made known to all those involved in training programs.

The collection of data on prevailing wage rates within an industry or geographic area is referred to as a wage survey.

The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and

A firm that properly manages cultural diversity can develop cost advantages over firms that do not manage diversity well.

Whenever a new position becomes available at The Limited Group, a retailing company, the company requires current employees to be informed of the opening. The Limited Group practices

You have been asked to develop an effective reward system for Kroger stores. In designing such a system, you should strive to meet all of the following objectives except

Workplace diversity refers to the differences among people in a workforce due to

Assessing employees' performance levels to make objective personnel decisions is accomplished by

People who can verify background information and provide personal evaluations of candidates are called

A computerized data bank containing information on the skills and experience of all employees is called

One of the common errors made by managers appraising employees is

A collection of data on prevailing wage rates in an industry or geographic area is called a(n)

Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

An indirect reward given in addition to an employee's regular pay is known as

At a large book publishing company like Cengage, we would expect human resources management to be handled by . At a small local print shop, human resources management would probably be .

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

Filters

Exam 9: Attracting and Retaining the Best Employees

Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example of reasonable accommodation?

Sprint employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) ____ appraisal method.

Paul wanted to know about the skills and experience needed to qualify for a management position with JCPenney. Thus, he called and asked the personnel specialist to send him a job

The results of training evaluations should not be made known to all those involved in training programs.

The collection of data on prevailing wage rates within an industry or geographic area is referred to as a wage survey.

The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and

A firm that properly manages cultural diversity can develop cost advantages over firms that do not manage diversity well.

Whenever a new position becomes available at The Limited Group, a retailing company, the company requires current employees to be informed of the opening. The Limited Group practices

You have been asked to develop an effective reward system for Kroger stores. In designing such a system, you should strive to meet all of the following objectives except

Workplace diversity refers to the differences among people in a workforce due to

Assessing employees' performance levels to make objective personnel decisions is accomplished by

People who can verify background information and provide personal evaluations of candidates are called

A computerized data bank containing information on the skills and experience of all employees is called

​One of the common errors made by managers appraising employees is

A collection of data on prevailing wage rates in an industry or geographic area is called a(n)

Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

An indirect reward given in addition to an employee's regular pay is known as

At a large book publishing company like Cengage, we would expect human resources management to be handled by ____. At a small local print shop, human resources management would probably be ____.

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Social Media and E-Business

Using Management Information Systems and Accounting Information

Mastering Financial Management

Filters

One of the common errors made by managers appraising employees is

At a large book publishing company like Cengage, we would expect human resources management to be handled by . At a small local print shop, human resources management would probably be .