Question 1

Professionalism actually involves several different sets of behaviors:

Accepted Answer

A)  those oriented toward an employer. 
B)  those oriented toward clients. 
C)  those oriented toward a peer group. 
D)  Both A and B 
E)  All the above 
A)  those oriented toward an employer. 
B)  those oriented toward clients. 
C)  those oriented toward a peer group. 
D)  Both A and B 
E)  All the above

Question 2

MM Corp's new venture into direct-to-customer marketing consisted of:

Accepted Answer

A)  a product designed to help better manage electrical consumption. 
B)  a product designed to help better manage natural gas consumption. 
C)  a product designed to help better manage water consumption. 
D)  a product designed to help better manage gasoline consumption. 
A)  a product designed to help better manage electrical consumption. 
B)  a product designed to help better manage natural gas consumption. 
C)  a product designed to help better manage water consumption. 
D)  a product designed to help better manage gasoline consumption.

Question 3

The project plan for MM Corp's. Green project was to integrate with:

Accepted Answer

A)  IT's information management renewal (IMR) project. 
B)  HR's PERT system project. 
C)  manufacturing's numerical control and analysis system. 
D)  All the above. 
A)  IT's information management renewal (IMR) project. 
B)  HR's PERT system project. 
C)  manufacturing's numerical control and analysis system. 
D)  All the above.

Question 4

________ is defined as an employee's willingness to go above and beyond the roles that he or she has been assigned.

Accepted Answer

A)  Professionalism 
B)  Teamwork 
C)  Values 
D)  Accountability 
E)  OCB 
A)  Professionalism 
B)  Teamwork 
C)  Values 
D)  Accountability 
E)  OCB

Question 5

The new CIO at CanCredit chose as her first outsourcing priorities:

Accepted Answer

A)  application standards. 
B)  desktop management. 
C)  client support. 
D)  desktop and client support. 
E)  application standards and desktop support. 
A)  application standards. 
B)  desktop management. 
C)  client support. 
D)  desktop and client support. 
E)  application standards and desktop support.

Question 6

The largest problem at CanCredit was every IT manager was responsible for dealing with some sort of vendor, whether individual contractors, application software providers, hardware vendors, or service providers.

Accepted Answer

A) True 
 B)False

Question 7

A broader and more recent definition of professionalism refers to a set of job capabilities such as ability to manage commitments, the ability to deal with cultural diversity, and the ability to cope with change.

Accepted Answer

A) True 
 B)False

Question 8

What were the (5) key principles of the SSTA framework created by SleepSmart's CIO Greg Danson?

Accepted Answer

• A commitment to mutual success
• A com

Question 9

According to the new CIO of CanCredit, outsourcing deals always went to the lowest-cost deals.

Accepted Answer

A) True 
 B)False

Question 10

What were some technology issues that existed in the SleepSmart technology infrastructure that created a competitive disadvantage?

Accepted Answer

Over the years, SleepSmart did not insta

Question 11

Greg Danson was the ________ of SleepSmart.

Accepted Answer

A)  CIO 
B)  CEO 
C)  CTO 
D)  CFO 
E)  COO 
A)  CIO 
B)  CEO 
C)  CTO 
D)  CFO 
E)  COO

Question 12

It is important that a positive environment for professionalism is created and nurtured within the organization because professionalism is not usually taught, but rather picked up through observation and interaction with others.

Accepted Answer

A) True 
 B)False

Question 13

IT professionalism is a growing problem for many organizations because colleges and universities do not teach professionalism.

Accepted Answer

A) True 
 B)False

Question 14

Professionalism refers to a broad set of job capabilities such as ability to manage commitments, the ability to deal with cultural diversity, and the ability to cope with change.

Accepted Answer

A) True 
 B)False

Question 15

For SleepSmart to compete with Sears, Target, and Wal-Mart, it will have to completely revamp its technology infrastructure.

Accepted Answer

A) True 
 B)False

Question 16

Professionalism involves adherence to certain ethical standards of one's occupational group.

Accepted Answer

A) True 
 B)False

Question 17

SleepSmart's CIO draws up a comprehensive ________ identifying the desired state of the company's IT platform.

Accepted Answer

A)  technology blueprint 
B)  technology framework 
C)  technology checklist 
D)  technology budget 
E)  None of the above 
A)  technology blueprint 
B)  technology framework 
C)  technology checklist 
D)  technology budget 
E)  None of the above

Question 18

Which of the following methods of promoting professionalism helps IT staff to make effective judgments?

Accepted Answer

A)  Articulate values 
B)  Get consensus on the meaning of professionalism 
C)  Provide resources to support professionalism 
D)  Weed out people whose attitudes are destructive 
E)  None of the above 
A)  Articulate values 
B)  Get consensus on the meaning of professionalism 
C)  Provide resources to support professionalism 
D)  Weed out people whose attitudes are destructive 
E)  None of the above

Question 19

Professionalism behaviors will occur if and only if employees are emotionally attached to the organization.

Accepted Answer

A) True 
 B)False

Question 20

CanCredit had a decentralized IT infrastructure and very few technical standards.

Accepted Answer

A) True 
 B)False

Professionalism actually involves several different sets of behaviors:

MM Corp's new venture into direct-to-customer marketing consisted of:

The project plan for MM Corp's. Green project was to integrate with:

________ is defined as an employee's willingness to go above and beyond the roles that he or she has been assigned.

The new CIO at CanCredit chose as her first outsourcing priorities:

The largest problem at CanCredit was every IT manager was responsible for dealing with some sort of vendor, whether individual contractors, application software providers, hardware vendors, or service providers.

A broader and more recent definition of professionalism refers to a set of job capabilities such as ability to manage commitments, the ability to deal with cultural diversity, and the ability to cope with change.

What were the (5) key principles of the SSTA framework created by SleepSmart's CIO Greg Danson?

According to the new CIO of CanCredit, outsourcing deals always went to the lowest-cost deals.

What were some technology issues that existed in the SleepSmart technology infrastructure that created a competitive disadvantage?

Greg Danson was the ________ of SleepSmart.

It is important that a positive environment for professionalism is created and nurtured within the organization because professionalism is not usually taught, but rather picked up through observation and interaction with others.

IT professionalism is a growing problem for many organizations because colleges and universities do not teach professionalism.

Professionalism refers to a broad set of job capabilities such as ability to manage commitments, the ability to deal with cultural diversity, and the ability to cope with change.

For SleepSmart to compete with Sears, Target, and Wal-Mart, it will have to completely revamp its technology infrastructure.

Professionalism involves adherence to certain ethical standards of one's occupational group.

SleepSmart's CIO draws up a comprehensive ________ identifying the desired state of the company's IT platform.

Which of the following methods of promoting professionalism helps IT staff to make effective judgments?

Professionalism behaviors will occur if and only if employees are emotionally attached to the organization.

CanCredit had a decentralized IT infrastructure and very few technical standards.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Filters

Exam 19: Developing It Professionalism

Professionalism actually involves several different sets of behaviors:

MM Corp's new venture into direct-to-customer marketing consisted of:

The project plan for MM Corp's. Green project was to integrate with:

________ is defined as an employee's willingness to go above and beyond the roles that he or she has been assigned.

The new CIO at CanCredit chose as her first outsourcing priorities:

The largest problem at CanCredit was every IT manager was responsible for dealing with some sort of vendor, whether individual contractors, application software providers, hardware vendors, or service providers.

A broader and more recent definition of professionalism refers to a set of job capabilities such as ability to manage commitments, the ability to deal with cultural diversity, and the ability to cope with change.

What were the (5) key principles of the SSTA framework created by SleepSmart's CIO Greg Danson?

According to the new CIO of CanCredit, outsourcing deals always went to the lowest-cost deals.

What were some technology issues that existed in the SleepSmart technology infrastructure that created a competitive disadvantage?

Greg Danson was the ________ of SleepSmart.

It is important that a positive environment for professionalism is created and nurtured within the organization because professionalism is not usually taught, but rather picked up through observation and interaction with others.

IT professionalism is a growing problem for many organizations because colleges and universities do not teach professionalism.

Professionalism refers to a broad set of job capabilities such as ability to manage commitments, the ability to deal with cultural diversity, and the ability to cope with change.

For SleepSmart to compete with Sears, Target, and Wal-Mart, it will have to completely revamp its technology infrastructure.

Professionalism involves adherence to certain ethical standards of one's occupational group.

SleepSmart's CIO draws up a comprehensive ________ identifying the desired state of the company's IT platform.

Which of the following methods of promoting professionalism helps IT staff to make effective judgments?

Professionalism behaviors will occur if and only if employees are emotionally attached to the organization.

CanCredit had a decentralized IT infrastructure and very few technical standards.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Filters