Question 1

Technology was not always an integral part of SleepSmart's business strategy.

Accepted Answer

A) True 
 B)False

Question 2

________ is a reference to one's appearance and manners on the job.

Accepted Answer

A)  Professionalism 
B)  Comportment 
C)  Attitude 
D)  Values 
A)  Professionalism 
B)  Comportment 
C)  Attitude 
D)  Values

Question 3

In the rush to diversify, SleepSmart management paid great attention to the firm's technology infrastructure taking the opportunity to streamline operations when the company created a new division.

Accepted Answer

A) True 
 B)False

Question 4

MM Corp's new venture into direct-to-customer marketing of its "green meters," a product designed to help better manage electrical consumption.

Accepted Answer

A) True 
 B)False

Question 5

After initially implementing the SleepSmart Strategic Technology Alliance stock analyst noted that the company's overall revenues:

Accepted Answer

A)  improved slightly. 
B)  stayed the same. 
C)  declined slightly. 
D)  improved dramatically. 
A)  improved slightly. 
B)  stayed the same. 
C)  declined slightly. 
D)  improved dramatically.

Question 6

Good judgment involves being honest about the full implications of a decision.

Accepted Answer

A) True 
 B)False

Question 7

What is the difference between "professional" and "professionalism"?

Accepted Answer

Professionalism refers to a person's att

Question 8

The company had been in business for ________ years, growing from a small, family-owned mattress manufacturer to a large, national chain store with more than five hundred
Locations.

Accepted Answer

A)  5 
B)  20 
C)  50 
D)  75 
E)  100 
A)  5 
B)  20 
C)  50 
D)  75 
E)  100

Question 9

Among her first steps as CIO at CanCredit, Monique had:

Accepted Answer

A)  centralized and consolidated the IT organization. 
B)  established some common technology standards. 
C)  centralized and consolidated the IT organization and established some common technology standards. 
D)  centralized and consolidated the IT organization but could not establish some common technology standards. 
A)  centralized and consolidated the IT organization. 
B)  established some common technology standards. 
C)  centralized and consolidated the IT organization and established some common technology standards. 
D)  centralized and consolidated the IT organization but could not establish some common technology standards.

Question 10

The success of MM Corp's new product required an outside-in approach, which meant taking the end customers' point of view on the company.

Accepted Answer

A) True 
 B)False

Question 11

Professionalism actually involves several different sets of behaviors:

Accepted Answer

A)  those oriented toward loyalty, and identification with company values. 
B)  those oriented toward commitment, enthusiasm, and capacity to solve problems. 
C)  those oriented toward maintaining skills. 
D)  Both A and C 
E)  All the above 
A)  those oriented toward loyalty, and identification with company values. 
B)  those oriented toward commitment, enthusiasm, and capacity to solve problems. 
C)  those oriented toward maintaining skills. 
D)  Both A and C 
E)  All the above

Question 12

What issue caused MM Corp's strategic project Green to experience complications 3 months prior to the initial launch?

Accepted Answer

Inferior application development technol

Question 13

A broader and more recent definition of professionalism refers to a set of job capabilities such as:

Accepted Answer

A)  the ability to manage commitments. 
B)  the ability to deal with cultural diversity. 
C)  the ability to cope with change. 
D)  the ability to deal with cultural diversity and the ability to cope with change. 
E)  the ability to deal with cultural diversity, the ability to cope with change, and the ability to manage commitments. 
A)  the ability to manage commitments. 
B)  the ability to deal with cultural diversity. 
C)  the ability to cope with change. 
D)  the ability to deal with cultural diversity and the ability to cope with change. 
E)  the ability to deal with cultural diversity, the ability to cope with change, and the ability to manage commitments.

Question 14

List and describe (5) sets of behaviors can be considered indicative of IT professionalism.

Accepted Answer

Comportment. This is one's appearance an

Question 15

Organizational citizenship behavior includes such behaviors as:

Accepted Answer

A)  helping others, enhancing the social and psychological context that supports task performance. 
B)  peacemaking, courtesy, and taking steps to avoid problems for others. 
C)  an employee's willingness to maintain professional competence. 
D)  the ability to deal with cultural diversity and the ability to cope with change. 
E)  Both A and B 
A)  helping others, enhancing the social and psychological context that supports task performance. 
B)  peacemaking, courtesy, and taking steps to avoid problems for others. 
C)  an employee's willingness to maintain professional competence. 
D)  the ability to deal with cultural diversity and the ability to cope with change. 
E)  Both A and B

Question 16

Because CanCredit used a centralized approach to managing IT resources, there was a smooth integration of people, contracts, technologies, and approaches to sourcing.

Accepted Answer

A) True 
 B)False

Question 17

Professionalism involves several different sets of behaviors and adherence to certain ethical standards.

Accepted Answer

A) True 
 B)False

Question 18

List and describe the (3) main sets of imperatives listed in the Association of Computing Machinery (ACM) Code of Ethics and Professional Conduct.

Accepted Answer

• General moral imperatives. Acknowledgm

Question 19

List (4) ways IT managers can promote IT professionalism.

Accepted Answer

Any combination of the following:
•Ident

Question 20

SleepSmart diversified into all kinds of bedroom furniture, bedding, curtains, and even closet design calling its new fledgling division ________.

Accepted Answer

A)  BedSmart 
B)  BathSmart 
C)  Bed & Bath Smart 
D)  None of the above 
A)  BedSmart 
B)  BathSmart 
C)  Bed & Bath Smart 
D)  None of the above

Technology was not always an integral part of SleepSmart's business strategy.

________ is a reference to one's appearance and manners on the job.

In the rush to diversify, SleepSmart management paid great attention to the firm's technology infrastructure taking the opportunity to streamline operations when the company created a new division.

MM Corp's new venture into direct-to-customer marketing of its "green meters," a product designed to help better manage electrical consumption.

After initially implementing the SleepSmart Strategic Technology Alliance stock analyst noted that the company's overall revenues:

Good judgment involves being honest about the full implications of a decision.

What is the difference between "professional" and "professionalism"?

The company had been in business for ________ years, growing from a small, family-owned mattress manufacturer to a large, national chain store with more than five hundred Locations.

Among her first steps as CIO at CanCredit, Monique had:

The success of MM Corp's new product required an outside-in approach, which meant taking the end customers' point of view on the company.

Professionalism actually involves several different sets of behaviors:

What issue caused MM Corp's strategic project Green to experience complications 3 months prior to the initial launch?

A broader and more recent definition of professionalism refers to a set of job capabilities such as:

List and describe (5) sets of behaviors can be considered indicative of IT professionalism.

Organizational citizenship behavior includes such behaviors as:

Because CanCredit used a centralized approach to managing IT resources, there was a smooth integration of people, contracts, technologies, and approaches to sourcing.

Professionalism involves several different sets of behaviors and adherence to certain ethical standards.

List and describe the (3) main sets of imperatives listed in the Association of Computing Machinery (ACM) Code of Ethics and Professional Conduct.

List (4) ways IT managers can promote IT professionalism.

SleepSmart diversified into all kinds of bedroom furniture, bedding, curtains, and even closet design calling its new fledgling division ________.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Filters

Exam 19: Developing It Professionalism

Technology was not always an integral part of SleepSmart's business strategy.

________ is a reference to one's appearance and manners on the job.

In the rush to diversify, SleepSmart management paid great attention to the firm's technology infrastructure taking the opportunity to streamline operations when the company created a new division.

MM Corp's new venture into direct-to-customer marketing of its "green meters," a product designed to help better manage electrical consumption.

After initially implementing the SleepSmart Strategic Technology Alliance stock analyst noted that the company's overall revenues:

Good judgment involves being honest about the full implications of a decision.

What is the difference between "professional" and "professionalism"?

The company had been in business for ________ years, growing from a small, family-owned mattress manufacturer to a large, national chain store with more than five hundred Locations.

Among her first steps as CIO at CanCredit, Monique had:

The success of MM Corp's new product required an outside-in approach, which meant taking the end customers' point of view on the company.

Professionalism actually involves several different sets of behaviors:

What issue caused MM Corp's strategic project Green to experience complications 3 months prior to the initial launch?

A broader and more recent definition of professionalism refers to a set of job capabilities such as:

List and describe (5) sets of behaviors can be considered indicative of IT professionalism.

Organizational citizenship behavior includes such behaviors as:

Because CanCredit used a centralized approach to managing IT resources, there was a smooth integration of people, contracts, technologies, and approaches to sourcing.

Professionalism involves several different sets of behaviors and adherence to certain ethical standards.

List and describe the (3) main sets of imperatives listed in the Association of Computing Machinery (ACM) Code of Ethics and Professional Conduct.

List (4) ways IT managers can promote IT professionalism.

SleepSmart diversified into all kinds of bedroom furniture, bedding, curtains, and even closet design calling its new fledgling division ________.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Filters