Question 1

Professionalism refers to a person's attitude to, behavior on, and capabilities in the job.

Accepted Answer

A) True 
 B)False

Question 2

One characteristic of IT professionalism, as defined as the Association of Computing Machinery, is IT professionals will acquire and maintain professional competence and accept and provide appropriate professional review.

Accepted Answer

A) True 
 B)False

Question 3

Companies get the behavior they actually expect, not the behavior they say they want.

Accepted Answer

A) True 
 B)False

Question 4

Professionalism standards are used to identify specific appropriate behaviors against which individual performance can be evaluated.

Accepted Answer

A) True 
 B)False

Question 5

MM Corp's new project manager realized that in IT almost every project is completely different.

Accepted Answer

A) True 
 B)False

Question 6

Jean Girard was the ________ of Can Credit.

Accepted Answer

A)  CIO 
B)  CTO 
C)  CEO 
D)  COO 
E)  CFO 
A)  CIO 
B)  CTO 
C)  CEO 
D)  COO 
E)  CFO

Question 7

Organizational citizenship behavior is defined as:

Accepted Answer

A)  an employee's willingness to go above and beyond the roles that he or she has been assigned. 
B)  expectations of professionalism defined from the top down and through all parts of the organization. 
C)  an employee's willingness to maintain professional competence. 
D)  an employee's willingness to deal with cultural diversity and the ability to cope with change. 
A)  an employee's willingness to go above and beyond the roles that he or she has been assigned. 
B)  expectations of professionalism defined from the top down and through all parts of the organization. 
C)  an employee's willingness to maintain professional competence. 
D)  an employee's willingness to deal with cultural diversity and the ability to cope with change.

Question 8

________ can often create programs that discourage professionalism.

Accepted Answer

A)  Human resources 
B)  The IT group 
C)  Management 
D)  The business 
A)  Human resources 
B)  The IT group 
C)  Management 
D)  The business

Question 9

As an enterprise project, MMCCorp's Green project had:

Accepted Answer

A)  a board mandate but not enough funding. 
B)  executive sponsorship. 
C)  governance support but not enough funding. 
D)  a board mandate and executive sponsorship. 
A)  a board mandate but not enough funding. 
B)  executive sponsorship. 
C)  governance support but not enough funding. 
D)  a board mandate and executive sponsorship.

Question 10

One characteristic of IT professionalism, as defined by the Association of Computing Machinery, is IT work is to be done with deftness, agility, and skill.

Accepted Answer

A) True 
 B)False

Question 11

Empowerment is an unwritten set of standards that governs not only how IT staff work and how IT staff are perceived, but also how the whole of IT is perceived by the rest of the organization and others outside it.

Accepted Answer

A) True 
 B)False

Question 12

MM Corp had always had separate systems for each of its "silos," and successful implementation of the Green project would work against the company's:

Accepted Answer

A)  staff and customers. 
B)  traditional culture and staff. 
C)  organizational processes and customers. 
D)  traditional culture and organizational processes. 
E)  traditional culture, organizational process and staff. 
A)  staff and customers. 
B)  traditional culture and staff. 
C)  organizational processes and customers. 
D)  traditional culture and organizational processes. 
E)  traditional culture, organizational process and staff.

Question 13

What were the most important aspects of the new CIO's outsourcing plan at CanCredit?

Accepted Answer

Any outsourcing plan must addr

Question 14

The project plan for MM Corp's. Green project was to integrate with IT's information management renewal (IMR) project.

Accepted Answer

A) True 
 B)False

Question 15

________ is an unwritten set of standards that governs not only how IT staff work and how IT staff are perceived, but also how the whole of IT is perceived by the rest of the organization and others outside it.

Accepted Answer

A)  Professionalism 
B)  Teamwork 
C)  Values 
D)  Accountability 
A)  Professionalism 
B)  Teamwork 
C)  Values 
D)  Accountability

Question 16

Upon arrival, what did the CIO of CanCredit discover about the technology infrastructure at the company?

Accepted Answer

CanCredit had a decentralized IT infrast

Question 17

One generally accepted aspect of IT professionalism is a professional should not criticize his employer or his employer's industry.

Accepted Answer

A) True 
 B)False

Question 18

Good organization skills involve anticipating problems and dealing with them before they become bigger, careful planning of meetings and schedules, and a disciplined approach to work.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following methods of promoting professionalism clarifies expectations and helps to develop values around elements of professionalism?

Accepted Answer

A)  Articulate values 
B)  Get consensus on the meaning of professionalism 
C)  Provide resources to support professionalism 
D)  Weed out people whose attitudes are destructive 
E)  None of the above 
A)  Articulate values 
B)  Get consensus on the meaning of professionalism 
C)  Provide resources to support professionalism 
D)  Weed out people whose attitudes are destructive 
E)  None of the above

Question 20

Which of the following methods of promoting professionalism provides coaching and support for staff?

Accepted Answer

A)  Articulate values 
B)  Get consensus on the meaning of professionalism 
C)  Provide resources to support professionalism 
D)  Weed out people whose attitudes are destructive 
E)  None of the above 
A)  Articulate values 
B)  Get consensus on the meaning of professionalism 
C)  Provide resources to support professionalism 
D)  Weed out people whose attitudes are destructive 
E)  None of the above

Professionalism refers to a person's attitude to, behavior on, and capabilities in the job.

One characteristic of IT professionalism, as defined as the Association of Computing Machinery, is IT professionals will acquire and maintain professional competence and accept and provide appropriate professional review.

Companies get the behavior they actually expect, not the behavior they say they want.

Professionalism standards are used to identify specific appropriate behaviors against which individual performance can be evaluated.

MM Corp's new project manager realized that in IT almost every project is completely different.

Jean Girard was the ________ of Can Credit.

Organizational citizenship behavior is defined as:

________ can often create programs that discourage professionalism.

As an enterprise project, MMCCorp's Green project had:

One characteristic of IT professionalism, as defined by the Association of Computing Machinery, is IT work is to be done with deftness, agility, and skill.

Empowerment is an unwritten set of standards that governs not only how IT staff work and how IT staff are perceived, but also how the whole of IT is perceived by the rest of the organization and others outside it.

MM Corp had always had separate systems for each of its "silos," and successful implementation of the Green project would work against the company's:

What were the most important aspects of the new CIO's outsourcing plan at CanCredit?

The project plan for MM Corp's. Green project was to integrate with IT's information management renewal (IMR) project.

________ is an unwritten set of standards that governs not only how IT staff work and how IT staff are perceived, but also how the whole of IT is perceived by the rest of the organization and others outside it.

Upon arrival, what did the CIO of CanCredit discover about the technology infrastructure at the company?

One generally accepted aspect of IT professionalism is a professional should not criticize his employer or his employer's industry.

Good organization skills involve anticipating problems and dealing with them before they become bigger, careful planning of meetings and schedules, and a disciplined approach to work.

Which of the following methods of promoting professionalism clarifies expectations and helps to develop values around elements of professionalism?

Which of the following methods of promoting professionalism provides coaching and support for staff?

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Filters

Exam 19: Developing It Professionalism

Professionalism refers to a person's attitude to, behavior on, and capabilities in the job.

One characteristic of IT professionalism, as defined as the Association of Computing Machinery, is IT professionals will acquire and maintain professional competence and accept and provide appropriate professional review.

Companies get the behavior they actually expect, not the behavior they say they want.

Professionalism standards are used to identify specific appropriate behaviors against which individual performance can be evaluated.

MM Corp's new project manager realized that in IT almost every project is completely different.

Jean Girard was the ________ of Can Credit.

Organizational citizenship behavior is defined as:

________ can often create programs that discourage professionalism.

As an enterprise project, MMCCorp's Green project had:

One characteristic of IT professionalism, as defined by the Association of Computing Machinery, is IT work is to be done with deftness, agility, and skill.

Empowerment is an unwritten set of standards that governs not only how IT staff work and how IT staff are perceived, but also how the whole of IT is perceived by the rest of the organization and others outside it.

MM Corp had always had separate systems for each of its "silos," and successful implementation of the Green project would work against the company's:

What were the most important aspects of the new CIO's outsourcing plan at CanCredit?

The project plan for MM Corp's. Green project was to integrate with IT's information management renewal (IMR) project.

________ is an unwritten set of standards that governs not only how IT staff work and how IT staff are perceived, but also how the whole of IT is perceived by the rest of the organization and others outside it.

Upon arrival, what did the CIO of CanCredit discover about the technology infrastructure at the company?

One generally accepted aspect of IT professionalism is a professional should not criticize his employer or his employer's industry.

Good organization skills involve anticipating problems and dealing with them before they become bigger, careful planning of meetings and schedules, and a disciplined approach to work.

Which of the following methods of promoting professionalism clarifies expectations and helps to develop values around elements of professionalism?

Which of the following methods of promoting professionalism provides coaching and support for staff?

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Filters