Question 1

In most firms, technology is not a significant enough of an expense for it not to have influence on the corporate bottom line.

Accepted Answer

A) True 
 B)False

Question 2

The modified score card metric that reflects employee satisfaction is called the:

Accepted Answer

A)  management loyalty index. 
B)  external customer loyalty index. 
C)  associate loyalty index. 
D)  None of the above. 
A)  management loyalty index. 
B)  external customer loyalty index. 
C)  associate loyalty index. 
D)  None of the above.

Question 3

Explain the Modified scorecard approach to measuring IT value. What is the benefit of this approach?

Accepted Answer

An organization selects several key meas

Question 4

The type of metric that ties the work of IT to the performance of the organization called a/an:

Accepted Answer

A)  enterprise measure. 
B)  functional measure. 
C)  project measure. 
D)  satisfaction measure. 
A)  enterprise measure. 
B)  functional measure. 
C)  project measure. 
D)  satisfaction measure.

Question 5

Customer satisfaction surveys are not very helpful in measuring business profitability.

Accepted Answer

A) True 
 B)False

Question 6

The methodology that annually evaluates the key environmental factors affecting the company to measure the value of IT is called:

Accepted Answer

A)  the balanced scorecard approach. 
B)  the modified scorecard approach. 
C)  the strategic imperative approach. 
D)  None of the above. 
A)  the balanced scorecard approach. 
B)  the modified scorecard approach. 
C)  the strategic imperative approach. 
D)  None of the above.

Question 7

It is appropriate to include ________ satisfaction as a business metric for IT.

Accepted Answer

A)  external customer 
B)  internal customer 
C)  both internal and external customer 
D)  management 
E)  None of the above 
A)  external customer 
B)  internal customer 
C)  both internal and external customer 
D)  management 
E)  None of the above

Question 8

One metric used to evaluate IT effectiveness is:

Accepted Answer

A)  customer satisfaction. 
B)  employee satisfaction. 
C)  management satisfaction. 
D)  both customer and employee satisfaction. 
E)  None of the above. 
A)  customer satisfaction. 
B)  employee satisfaction. 
C)  management satisfaction. 
D)  both customer and employee satisfaction. 
E)  None of the above.

Question 9

Traditionally, IT has paid close attention to business results, using business results to help focus on its own internal measures of performance.

Accepted Answer

A) True 
 B)False

Question 10

Effective business metrics programs should also include non-financial measures.

Accepted Answer

A) True 
 B)False

Question 11

The type of metric that measures IT as a whole is called a/an:

Accepted Answer

A)  enterprise measure. 
B)  functional measure. 
C)  project measure. 
D)  satisfaction measure. 
A)  enterprise measure. 
B)  functional measure. 
C)  project measure. 
D)  satisfaction measure.

Question 12

List and describe three different levels of measurement and accountability for IT.

Accepted Answer

1. Enterprise measures. These tie the wo

Question 13

The methodology that uses a classic scorecard with measures in all four scorecard dimensions to measure the value of IT is called:

Accepted Answer

A)  the balanced scorecard approach. 
B)  the modified scorecard approach. 
C)  the strategic imperative approach. 
D)  None of the above. 
A)  the balanced scorecard approach. 
B)  the modified scorecard approach. 
C)  the strategic imperative approach. 
D)  None of the above.

Question 14

Describe the Strategic Imperative scorecard approach to measuring IT value. How is this approach different from the Balanced Score card approach?

Accepted Answer

The executive management team annually e

Question 15

Describe the Value Based Management approach of demonstrating business value.

Accepted Answer

The primary goal of the business is to m

Question 16

Is it possible for companies to easily link measures of IT input to measures of business performance? Why or why not?

Accepted Answer

Business and IT managers have been tryin

Question 17

It is simply not realistic to expect to see a clear correlation between IT and business performance at any level.

Accepted Answer

A) True 
 B)False

Question 18

List and describe (3) key features that could be considered principles of a good business metrics program for IT.

Accepted Answer

1. Focus on overall business performance

Question 19

IT's "customers" are usually considered to be internal.

Accepted Answer

A) True 
 B)False

Question 20

Research shows that merely adequate employee satisfaction is insufficient to lead to customer loyalty and ultimately profit.

Accepted Answer

A) True 
 B)False

In most firms, technology is not a significant enough of an expense for it not to have influence on the corporate bottom line.

The modified score card metric that reflects employee satisfaction is called the:

Explain the Modified scorecard approach to measuring IT value. What is the benefit of this approach?

The type of metric that ties the work of IT to the performance of the organization called a/an:

Customer satisfaction surveys are not very helpful in measuring business profitability.

The methodology that annually evaluates the key environmental factors affecting the company to measure the value of IT is called:

It is appropriate to include ________ satisfaction as a business metric for IT.

One metric used to evaluate IT effectiveness is:

Traditionally, IT has paid close attention to business results, using business results to help focus on its own internal measures of performance.

Effective business metrics programs should also include non-financial measures.

The type of metric that measures IT as a whole is called a/an:

List and describe three different levels of measurement and accountability for IT.

The methodology that uses a classic scorecard with measures in all four scorecard dimensions to measure the value of IT is called:

Describe the Strategic Imperative scorecard approach to measuring IT value. How is this approach different from the Balanced Score card approach?

Describe the Value Based Management approach of demonstrating business value.

Is it possible for companies to easily link measures of IT input to measures of business performance? Why or why not?

It is simply not realistic to expect to see a clear correlation between IT and business performance at any level.

List and describe (3) key features that could be considered principles of a good business metrics program for IT.

IT's "customers" are usually considered to be internal.

Research shows that merely adequate employee satisfaction is insufficient to lead to customer loyalty and ultimately profit.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters

Exam 3: Linking It to Business Metrics

In most firms, technology is not a significant enough of an expense for it not to have influence on the corporate bottom line.

The modified score card metric that reflects employee satisfaction is called the:

Explain the Modified scorecard approach to measuring IT value. What is the benefit of this approach?

The type of metric that ties the work of IT to the performance of the organization called a/an:

Customer satisfaction surveys are not very helpful in measuring business profitability.

The methodology that annually evaluates the key environmental factors affecting the company to measure the value of IT is called:

It is appropriate to include ________ satisfaction as a business metric for IT.

One metric used to evaluate IT effectiveness is:

Traditionally, IT has paid close attention to business results, using business results to help focus on its own internal measures of performance.

Effective business metrics programs should also include non-financial measures.

The type of metric that measures IT as a whole is called a/an:

List and describe three different levels of measurement and accountability for IT.

The methodology that uses a classic scorecard with measures in all four scorecard dimensions to measure the value of IT is called:

Describe the Strategic Imperative scorecard approach to measuring IT value. How is this approach different from the Balanced Score card approach?

Describe the Value Based Management approach of demonstrating business value.

Is it possible for companies to easily link measures of IT input to measures of business performance? Why or why not?

It is simply not realistic to expect to see a clear correlation between IT and business performance at any level.

List and describe (3) key features that could be considered principles of a good business metrics program for IT.

IT's "customers" are usually considered to be internal.

Research shows that merely adequate employee satisfaction is insufficient to lead to customer loyalty and ultimately profit.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Managing Perceptions of IT

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters