Question 1

Which of the following statements is true about the first step of the control process?

Accepted Answer

A)  It involves the identification of key results that one wants to accomplish, by the performance objectives. 
B)  It first involves the identification of the standards of measuring performance and then the identification of key results. 
C)  It identifies the point where output standards and input standards are used to carefully document results. 
D)  It involves relative comparisons that benchmark performance against that being achieved by other people, work units, or organizations. 
E)  It focuses attention on substantial differences between actual and desired performance. 
A)  It involves the identification of key results that one wants to accomplish, by the performance objectives. 
B)  It first involves the identification of the standards of measuring performance and then the identification of key results. 
C)  It identifies the point where output standards and input standards are used to carefully document results. 
D)  It involves relative comparisons that benchmark performance against that being achieved by other people, work units, or organizations. 
E)  It focuses attention on substantial differences between actual and desired performance.

Question 2

Market control is essentially the influence of market competition on the behaviour or organizations and their members.

Accepted Answer

A) True 
 B)False

Question 3

The central question of concurrent control is: "What needs to be done before we initiate a new process?"

Accepted Answer

A) True 
 B)False

Question 4

Effective planning by managers helps accomplish which step in the control process?

Accepted Answer

A)  measuring actual performance 
B)  comparing actual performance with objectives and standards 
C)  establishing performance objectives and standards 
D)  taking necessary corrective action 
E)  evaluating the results of corrective action 
A)  measuring actual performance 
B)  comparing actual performance with objectives and standards 
C)  establishing performance objectives and standards 
D)  taking necessary corrective action 
E)  evaluating the results of corrective action

Question 5

In the control process, measurement must be accurate enough to identify significant differences between what is really taking place and what was originally planned.

Accepted Answer

A) True 
 B)False

Question 6

The Pittsburgh Penguins organization has been outspoken about the need to clean up professional hockey, even applauding a decision made against one of their own players in 2011, when Matt Cooke was banned for the rest of the regular season and the first round of the playoffs after he elbowed Rangers defenceman Ryan McDonagh in the head. "The suspension is warranted because that's exactly the kind of hit we're trying to get out of the game," Pittsburgh GM Ray Shero said in a statement. "We've told Matt in no uncertain terms that this kind of action on the ice is unacceptable and cannot  happen." The action against Matt Cooke represents what type of control?

Accepted Answer

A)  concurrent control 
B)  steering control 
C)  feedback control 
D)  feedforward control 
E)  preliminary control 
A)  concurrent control 
B)  steering control 
C)  feedback control 
D)  feedforward control 
E)  preliminary control

Question 7

The potential for self-control is increased under all of the following conditions except:

Accepted Answer

A)  when people have a clear sense of organizational mission. 
B)  when people know their performance goals. 
C)  when people have the necessary resources to do their jobs well. 
D)  when people work in an organization with a culture that restricts participation in decision making. 
E)  when people treat each other with respect and consideration. 
A)  when people have a clear sense of organizational mission. 
B)  when people know their performance goals. 
C)  when people have the necessary resources to do their jobs well. 
D)  when people work in an organization with a culture that restricts participation in decision making. 
E)  when people treat each other with respect and consideration.

Question 8

Feedforward controls, also known as preliminary controls, are intended to ensure that objectives are clear, that proper directions are established, and that the right resources are available to accomplish objectives.

Accepted Answer

A) True 
 B)False

Question 9

In the measurement step of the control process, which statement is accurate?

Accepted Answer

A)  What gets measured tends to happen. 
B)  Measurement really doesn't affect overall performance objectives. 
C)  Effective control is still possible without measurement. 
D)  Measurement is almost entirely subjective. 
E)  Measurement is entirely subjective. 
A)  What gets measured tends to happen. 
B)  Measurement really doesn't affect overall performance objectives. 
C)  Effective control is still possible without measurement. 
D)  Measurement is almost entirely subjective. 
E)  Measurement is entirely subjective.

Question 10

Which of the following best describes controlling?

Accepted Answer

A)  the process of deciding where an individual should go and how to best go about it 
B)  the process of inspiring people to best utilize the resources 
C)  the process of bringing people and material resources together in working combinations 
D)  the process of setting directions and allocating resources 
E)  the process of measuring performance and taking action to ensure desired results 
A)  the process of deciding where an individual should go and how to best go about it 
B)  the process of inspiring people to best utilize the resources 
C)  the process of bringing people and material resources together in working combinations 
D)  the process of setting directions and allocating resources 
E)  the process of measuring performance and taking action to ensure desired results

Question 11

Management by exception is the technique of focusing managerial attention on situations where the difference between actual and desired performance is greatest.

Accepted Answer

A) True 
 B)False

Question 12

In utilizing a relative approach to compare desired and actual performance, a manager will use the organization's objectives to set the standard.

Accepted Answer

A) True 
 B)False

Question 13

What is management by exception?

Accepted Answer

A)  It is the point where performance objectives identify key results that one wants to accomplish. 
B)  It is the situation where outputs are difficult or expensive to measure. 
C)  It is the point where output standards and input standards are used to carefully document results. 
D)  It is the point where past experience becomes the baseline for evaluating current performance. 
E)  It is the practice of giving attention to situations that show the greatest need for action. 
A)  It is the point where performance objectives identify key results that one wants to accomplish. 
B)  It is the situation where outputs are difficult or expensive to measure. 
C)  It is the point where output standards and input standards are used to carefully document results. 
D)  It is the point where past experience becomes the baseline for evaluating current performance. 
E)  It is the practice of giving attention to situations that show the greatest need for action.

Question 14

Clan control represents the power of collective identity.

Accepted Answer

A) True 
 B)False

Question 15

Breakeven analysis calculates the point at which revenues cover costs under different "what-if" conditions.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is the formula for measuring asset turnover?

Accepted Answer

A)  Current Assets ÷ Current Liabilities 
B)  Current Assets - Inventories ÷ Current Liabilities 
C)  Sales ÷ Total Assets 
D)  Net Income ÷ Total Assets 
E)  Total Debts ÷ Total Assets 
A)  Current Assets ÷ Current Liabilities 
B)  Current Assets - Inventories ÷ Current Liabilities 
C)  Sales ÷ Total Assets 
D)  Net Income ÷ Total Assets 
E)  Total Debts ÷ Total Assets

Question 17

In exercising financial control over organizations, managers should consider liquidity, leverage, asset management, and profitability.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following ratios is also known as acid test?

Accepted Answer

A)  current ratio 
B)  debt ratio 
C)  asset turnover ratio 
D)  inventory turnover ratio 
E)  quick ratio 
A)  current ratio 
B)  debt ratio 
C)  asset turnover ratio 
D)  inventory turnover ratio 
E)  quick ratio

Question 19

Output standards measure effort in terms of the amount work expended in task performance.

Accepted Answer

A) True 
 B)False

Question 20

Leverage differs from profitability in that leverage measures

Accepted Answer

A)  the ability to operate at minimum cost. 
B)  the ability to meet short-term obligations. 
C)  the ability to earn revenues greater than costs. 
D)  the use of debt. 
E)  asset and inventory efficiency. 
A)  the ability to operate at minimum cost. 
B)  the ability to meet short-term obligations. 
C)  the ability to earn revenues greater than costs. 
D)  the use of debt. 
E)  asset and inventory efficiency.

Which of the following statements is true about the first step of the control process?

Market control is essentially the influence of market competition on the behaviour or organizations and their members.

The central question of concurrent control is: "What needs to be done before we initiate a new process?"

Effective planning by managers helps accomplish which step in the control process?

In the control process, measurement must be accurate enough to identify significant differences between what is really taking place and what was originally planned.

The potential for self-control is increased under all of the following conditions except:

Feedforward controls, also known as preliminary controls, are intended to ensure that objectives are clear, that proper directions are established, and that the right resources are available to accomplish objectives.

In the measurement step of the control process, which statement is accurate?

Which of the following best describes controlling?

Management by exception is the technique of focusing managerial attention on situations where the difference between actual and desired performance is greatest.

In utilizing a relative approach to compare desired and actual performance, a manager will use the organization's objectives to set the standard.

What is management by exception?

Clan control represents the power of collective identity.

Breakeven analysis calculates the point at which revenues cover costs under different "what-if" conditions.

Which of the following is the formula for measuring asset turnover?

In exercising financial control over organizations, managers should consider liquidity, leverage, asset management, and profitability.

Which of the following ratios is also known as acid test?

Output standards measure effort in terms of the amount work expended in task performance.

Leverage differs from profitability in that leverage measures

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 9: Control Processes and Systems

Which of the following statements is true about the first step of the control process?

Market control is essentially the influence of market competition on the behaviour or organizations and their members.

The central question of concurrent control is: "What needs to be done before we initiate a new process?"

Effective planning by managers helps accomplish which step in the control process?

In the control process, measurement must be accurate enough to identify significant differences between what is really taking place and what was originally planned.

The potential for self-control is increased under all of the following conditions except:

Feedforward controls, also known as preliminary controls, are intended to ensure that objectives are clear, that proper directions are established, and that the right resources are available to accomplish objectives.

In the measurement step of the control process, which statement is accurate?

Which of the following best describes controlling?

Management by exception is the technique of focusing managerial attention on situations where the difference between actual and desired performance is greatest.

In utilizing a relative approach to compare desired and actual performance, a manager will use the organization's objectives to set the standard.

What is management by exception?

Clan control represents the power of collective identity.

Breakeven analysis calculates the point at which revenues cover costs under different "what-if" conditions.

Which of the following is the formula for measuring asset turnover?

In exercising financial control over organizations, managers should consider liquidity, leverage, asset management, and profitability.

Which of the following ratios is also known as acid test?

Output standards measure effort in terms of the amount work expended in task performance.

Leverage differs from profitability in that leverage measures

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters