Question 1

Studies tell us that men place more importance on having ________ in their jobs,while women seek ________.

Accepted Answer

A) structure; interpersonal relationships 
B) independence; highly structured work opportunities 
C) autonomy; convenience and flexibility 
D) flexibility; learning opportunities 
A) structure; interpersonal relationships 
B) independence; highly structured work opportunities 
C) autonomy; convenience and flexibility 
D) flexibility; learning opportunities

Question 2

Joseph,a line manager at a plant,believes that his workers have little drive and will not work unless pushed by him.Therefore,he closely monitors and controls their work and pulls up those who do not meet his standards.Joseph is a Theory Y manager.

Accepted Answer

A) True 
 B)False

Question 3

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

Accepted Answer

A) True 
 B)False

Question 4

According to the JCM,which job characteristic results in the employee knowing about the actual results of his or her work activities?

Accepted Answer

A) task significance 
B) autonomy 
C) feedback 
D) skill variety 
A) task significance 
B) autonomy 
C) feedback 
D) skill variety

Question 5

According to the three-needs theory,the need for ________ is the desire for friendly and close interpersonal relationships.

Accepted Answer

A) control 
B) affiliation 
C) power 
D) achievement 
A) control 
B) affiliation 
C) power 
D) achievement

Question 6

In the job characteristics model,the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

Accepted Answer

A) task significance 
B) feedback 
C) task identity 
D) autonomy 
A) task significance 
B) feedback 
C) task identity 
D) autonomy

Question 7

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

Accepted Answer

A) Job enrichment 
B) Job enlargement 
C) Job sharing 
D) Job rotation 
A) Job enrichment 
B) Job enlargement 
C) Job sharing 
D) Job rotation

Question 8

According to Herzberg's two-factor theory,which of the following is a motivator?

Accepted Answer

A) working conditions 
B) salary 
C) responsibility 
D) security 
A) working conditions 
B) salary 
C) responsibility 
D) security

Question 9

The definition of motivation has three key elements: energy,direction,and persistence.

Accepted Answer

A) True 
 B)False

Question 10

According to the three-needs theory,the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

Accepted Answer

A) safety 
B) affiliation 
C) power 
D) achievement 
A) safety 
B) affiliation 
C) power 
D) achievement

Question 11

According to Maslow's hierarchy of needs theory,a person's needs for self-respect,autonomy,achievement,status,recognition,and attention constitute his ________ needs.

Accepted Answer

A) safety 
B) physical 
C) social 
D) esteem 
A) safety 
B) physical 
C) social 
D) esteem

Question 12

Which of the following is true about Herzberg's two-factor theory?

Accepted Answer

A) Herzberg believed that the factors that led to job satisfaction were the same as those that led to job dissatisfaction. 
B) To motivate people,Herzberg suggested emphasizing the hygiene factors of a job. 
C) Herzberg's theory has influenced how we currently design jobs. 
D) According to Herzberg,removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating. 
A) Herzberg believed that the factors that led to job satisfaction were the same as those that led to job dissatisfaction. 
B) To motivate people,Herzberg suggested emphasizing the hygiene factors of a job. 
C) Herzberg's theory has influenced how we currently design jobs. 
D) According to Herzberg,removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating.

Question 13

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate,people won't be dissatisfied,but they won't be satisfied either.

Accepted Answer

A) intrinsic 
B) hygiene 
C) motivating 
D) neutral 
A) intrinsic 
B) hygiene 
C) motivating 
D) neutral

Question 14

Managers using reinforcement theory to motivate employees should ignore,not punish,undesirable behavior.

Accepted Answer

A) True 
 B)False

Question 15

In the context of Maslow's hierarchy of needs theory,when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

Accepted Answer

A) safety 
B) self-actualization 
C) esteem 
D) physiological 
A) safety 
B) self-actualization 
C) esteem 
D) physiological

Question 16

________ refers to the degree of control employees have over their work.

Accepted Answer

A) Task identity 
B) Task significance 
C) Job scope 
D) Job depth 
A) Task identity 
B) Task significance 
C) Job scope 
D) Job depth

Question 17

The term job design refers to the way tasks are combined to form complete jobs.

Accepted Answer

A) True 
 B)False

Question 18

In the context of Maslow's hierarchy of needs theory,when a company has a space where employees can meet during breaks and catch up with each other,the company is taking care of the employees' ________ needs.

Accepted Answer

A) safety 
B) self-actualization 
C) social 
D) physiological 
A) safety 
B) self-actualization 
C) social 
D) physiological

Question 19

Irene,CEO of a small company,strongly believes in Douglas McGregor's assumptions about human nature.Which of the following management practices is Irene most likely to favor to maximize employee motivation?

Accepted Answer

A) a top-down decision-making structure 
B) a stringent system of monitoring and controlling employees 
C) making jobs narrower in scope and shallow in depth 
D) participatory management 
A) a top-down decision-making structure 
B) a stringent system of monitoring and controlling employees 
C) making jobs narrower in scope and shallow in depth 
D) participatory management

Question 20

Research indicates that,for the most part,pay-for-performance programs show positive results.

Accepted Answer

A) True 
 B)False

Studies tell us that men place more importance on having in their jobs,while women seek .

Joseph,a line manager at a plant,believes that his workers have little drive and will not work unless pushed by him.Therefore,he closely monitors and controls their work and pulls up those who do not meet his standards.Joseph is a Theory Y manager.

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

According to the JCM,which job characteristic results in the employee knowing about the actual results of his or her work activities?

According to the three-needs theory,the need for ________ is the desire for friendly and close interpersonal relationships.

In the job characteristics model,the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

According to Herzberg's two-factor theory,which of the following is a motivator?

The definition of motivation has three key elements: energy,direction,and persistence.

According to the three-needs theory,the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

According to Maslow's hierarchy of needs theory,a person's needs for self-respect,autonomy,achievement,status,recognition,and attention constitute his ________ needs.

Which of the following is true about Herzberg's two-factor theory?

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate,people won't be dissatisfied,but they won't be satisfied either.

Managers using reinforcement theory to motivate employees should ignore,not punish,undesirable behavior.

In the context of Maslow's hierarchy of needs theory,when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

________ refers to the degree of control employees have over their work.

The term job design refers to the way tasks are combined to form complete jobs.

In the context of Maslow's hierarchy of needs theory,when a company has a space where employees can meet during breaks and catch up with each other,the company is taking care of the employees' ________ needs.

Irene,CEO of a small company,strongly believes in Douglas McGregor's assumptions about human nature.Which of the following management practices is Irene most likely to favor to maximize employee motivation?

Research indicates that,for the most part,pay-for-performance programs show positive results.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Managers As Leaders

Filters

Exam 17: Motivating Employees

Studies tell us that men place more importance on having ________ in their jobs,while women seek ________.

Joseph,a line manager at a plant,believes that his workers have little drive and will not work unless pushed by him.Therefore,he closely monitors and controls their work and pulls up those who do not meet his standards.Joseph is a Theory Y manager.

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

According to the JCM,which job characteristic results in the employee knowing about the actual results of his or her work activities?

According to the three-needs theory,the need for ________ is the desire for friendly and close interpersonal relationships.

In the job characteristics model,the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

According to Herzberg's two-factor theory,which of the following is a motivator?

The definition of motivation has three key elements: energy,direction,and persistence.

According to the three-needs theory,the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

According to Maslow's hierarchy of needs theory,a person's needs for self-respect,autonomy,achievement,status,recognition,and attention constitute his ________ needs.

Which of the following is true about Herzberg's two-factor theory?

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate,people won't be dissatisfied,but they won't be satisfied either.

Managers using reinforcement theory to motivate employees should ignore,not punish,undesirable behavior.

In the context of Maslow's hierarchy of needs theory,when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

________ refers to the degree of control employees have over their work.

The term job design refers to the way tasks are combined to form complete jobs.

In the context of Maslow's hierarchy of needs theory,when a company has a space where employees can meet during breaks and catch up with each other,the company is taking care of the employees' ________ needs.

Irene,CEO of a small company,strongly believes in Douglas McGregor's assumptions about human nature.Which of the following management practices is Irene most likely to favor to maximize employee motivation?

Research indicates that,for the most part,pay-for-performance programs show positive results.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Managers As Leaders

Filters

Studies tell us that men place more importance on having in their jobs,while women seek .