Question 1

The hierarchy of needs theory of motivation was proposed by ________,a psychologist who proposed that within every person is a hierarchy of five needs.

Accepted Answer

A) Douglas McGregor 
B) Frederick Herzberg 
C) Abraham Maslow 
D) David McClelland 
A) Douglas McGregor 
B) Frederick Herzberg 
C) Abraham Maslow 
D) David McClelland

Question 2

The goal-setting theory has the most value when ________.

Accepted Answer

A) the individual is a high achiever 
B) the goals are assigned to the individual 
C) the individual has low self-efficacy 
D) the goals are made public 
A) the individual is a high achiever 
B) the goals are assigned to the individual 
C) the individual has low self-efficacy 
D) the goals are made public

Question 3

Which of the following is true about job enlargement and job enrichment?

Accepted Answer

A) Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. 
B) Research shows that job enrichment improves employee motivation and satisfaction. 
C) Expanding the scope of knowledge used in a job leads to more job satisfaction,enhanced customer service,and fewer errors. 
D) Research shows that job enrichment is very useful in improving the quality of work of employees. 
A) Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. 
B) Research shows that job enrichment improves employee motivation and satisfaction. 
C) Expanding the scope of knowledge used in a job leads to more job satisfaction,enhanced customer service,and fewer errors. 
D) Research shows that job enrichment is very useful in improving the quality of work of employees.

Question 4

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

Accepted Answer

A) Distributive 
B) Restorative 
C) Retributive 
D) Procedural 
A) Distributive 
B) Restorative 
C) Retributive 
D) Procedural

Question 5

What is open-book management? How is it effective in motivating appropriate employee behavior?

Accepted Answer

Many organizations of various sizes invo

Question 6

In Maslow's hierarchy of needs theory,________ needs form the lowest or foundational step in the hierarchy.

Accepted Answer

A) social 
B) physiological 
C) esteem 
D) safety 
A) social 
B) physiological 
C) esteem 
D) safety

Question 7

The goal-setting theory has most value in countries where ________.

Accepted Answer

A) there is low uncertainty avoidance 
B) there is high power distance 
C) individuals are low in assertiveness 
D) subordinates are reasonably independent 
A) there is low uncertainty avoidance 
B) there is high power distance 
C) individuals are low in assertiveness 
D) subordinates are reasonably independent

Question 8

As manager of a large team of engineers,you notice that your team is falling short of its goals primarily because several team members are either not motivated to put in their best or are downright dissatisfied with their jobs.You have decided to follow Herzberg's two-factor theory to motivate your employees.What steps can you take to maximize motivation?

Accepted Answer

Frederick Herzberg's two-factor theory (

Question 9

Research indicates that the desire for interesting work is important to almost all workers,regardless of national culture.

Accepted Answer

A) True 
 B)False

Question 10

Theory X and Theory Y-two assumptions about human nature-were proposed by ________.

Accepted Answer

A) Frederick Herzberg 
B) Douglas McGregor 
C) Abraham Maslow 
D) David McClelland 
A) Frederick Herzberg 
B) Douglas McGregor 
C) Abraham Maslow 
D) David McClelland

Question 11

Which of the following needs is a lower-order need in Maslow's hierarchy of needs theory?

Accepted Answer

A) social 
B) esteem 
C) safety 
D) self-actualization 
A) social 
B) esteem 
C) safety 
D) self-actualization

Question 12

According to the job characteristics model,combining fragmented tasks will help increase skill variety and task identity.

Accepted Answer

A) True 
 B)False

Question 13

The equity theory proposes that ________.

Accepted Answer

A) offering employees part of the company's shares,or equity,motivates them to do their best because their performance directly ties in with the company's 
B) employees expect that exerting a given amount of effort will lead to a certain level of performance and will be demotivated if that does not happen 
C) an employee compares his or her job's input-outcomes ratio with that of relevant others and then corrects any inequity 
D) employees are more likely to show initiative at work if they are more involved in decisions that affect their work 
A) offering employees part of the company's shares,or equity,motivates them to do their best because their performance directly ties in with the company's 
B) employees expect that exerting a given amount of effort will lead to a certain level of performance and will be demotivated if that does not happen 
C) an employee compares his or her job's input-outcomes ratio with that of relevant others and then corrects any inequity 
D) employees are more likely to show initiative at work if they are more involved in decisions that affect their work

Question 14

________ and his associates proposed the three-needs theory.

Accepted Answer

A) Frederick Herzberg 
B) Abraham Maslow 
C) David McClelland 
D) Douglas McGregor 
A) Frederick Herzberg 
B) Abraham Maslow 
C) David McClelland 
D) Douglas McGregor

Question 15

Which of the following actions accurately reflects the reinforcement theory of motivation?

Accepted Answer

A) A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M. 
B) A company's policy of giving its sales staff cash coupons for exceeding their daily targets. 
C) A company initiating a process of job redesign to engage its employees better. 
D) A company setting specific and difficult goals and ensuring that employees accept them. 
A) A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M. 
B) A company's policy of giving its sales staff cash coupons for exceeding their daily targets. 
C) A company initiating a process of job redesign to engage its employees better. 
D) A company setting specific and difficult goals and ensuring that employees accept them.

Question 16

Which of the following is true about motivating unique groups of workers?

Accepted Answer

A) Higher pay is the only reward that is important to low-skilled,minimum-wage employees. 
B) Flexible work arrangements have shown a strong link with high motivation levels. 
C) Money and promotions are typically low on the priority list of professionals. 
D) For most temp workers,the freedom they get from their temporary status is the main motivator. 
A) Higher pay is the only reward that is important to low-skilled,minimum-wage employees. 
B) Flexible work arrangements have shown a strong link with high motivation levels. 
C) Money and promotions are typically low on the priority list of professionals. 
D) For most temp workers,the freedom they get from their temporary status is the main motivator.

Question 17

The way tasks are combined to form complete jobs is referred to as ________.

Accepted Answer

A) job evaluation 
B) job rotation 
C) job design 
D) job specification 
A) job evaluation 
B) job rotation 
C) job design 
D) job specification

Question 18

Frederick Herzberg's two-factor theory proposes that ________.

Accepted Answer

A) intrinsic factors cause job dissatisfaction 
B) extrinsic factors have the maximum effect on job satisfaction 
C) extrinsic factors are associated with job dissatisfaction 
D) intrinsic factors have little effect on job satisfaction 
A) intrinsic factors cause job dissatisfaction 
B) extrinsic factors have the maximum effect on job satisfaction 
C) extrinsic factors are associated with job dissatisfaction 
D) intrinsic factors have little effect on job satisfaction

Question 19

In the expectancy theory,________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.

Accepted Answer

A) expectancy 
B) valence 
C) instrumentality 
D) saliency 
A) expectancy 
B) valence 
C) instrumentality 
D) saliency

Question 20

In the context of the reinforcement theory,reinforcers are ________.

Accepted Answer

A) those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated 
B) punishments or rewards that are given out for negative or positive employee behavior,respectively 
C) the specific,unambiguous goals that have been set for employees as a standard for measuring their performance 
D) the supervisors or managers who have the responsibility of monitoring and reinforcing desired employee behavior 
A) those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated 
B) punishments or rewards that are given out for negative or positive employee behavior,respectively 
C) the specific,unambiguous goals that have been set for employees as a standard for measuring their performance 
D) the supervisors or managers who have the responsibility of monitoring and reinforcing desired employee behavior

The hierarchy of needs theory of motivation was proposed by ________,a psychologist who proposed that within every person is a hierarchy of five needs.

The goal-setting theory has the most value when ________.

Which of the following is true about job enlargement and job enrichment?

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

What is open-book management? How is it effective in motivating appropriate employee behavior?

In Maslow's hierarchy of needs theory,________ needs form the lowest or foundational step in the hierarchy.

The goal-setting theory has most value in countries where ________.

Research indicates that the desire for interesting work is important to almost all workers,regardless of national culture.

Theory X and Theory Y-two assumptions about human nature-were proposed by ________.

Which of the following needs is a lower-order need in Maslow's hierarchy of needs theory?

According to the job characteristics model,combining fragmented tasks will help increase skill variety and task identity.

The equity theory proposes that ________.

________ and his associates proposed the three-needs theory.

Which of the following actions accurately reflects the reinforcement theory of motivation?

Which of the following is true about motivating unique groups of workers?

The way tasks are combined to form complete jobs is referred to as ________.

Frederick Herzberg's two-factor theory proposes that ________.

In the expectancy theory,________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.

In the context of the reinforcement theory,reinforcers are ________.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Managers As Leaders

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Exam 17: Motivating Employees

The hierarchy of needs theory of motivation was proposed by ________,a psychologist who proposed that within every person is a hierarchy of five needs.

The goal-setting theory has the most value when ________.

Which of the following is true about job enlargement and job enrichment?

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

What is open-book management? How is it effective in motivating appropriate employee behavior?

In Maslow's hierarchy of needs theory,________ needs form the lowest or foundational step in the hierarchy.

The goal-setting theory has most value in countries where ________.

Research indicates that the desire for interesting work is important to almost all workers,regardless of national culture.

Theory X and Theory Y-two assumptions about human nature-were proposed by ________.

Which of the following needs is a lower-order need in Maslow's hierarchy of needs theory?

According to the job characteristics model,combining fragmented tasks will help increase skill variety and task identity.

The equity theory proposes that ________.

________ and his associates proposed the three-needs theory.

Which of the following actions accurately reflects the reinforcement theory of motivation?

Which of the following is true about motivating unique groups of workers?

The way tasks are combined to form complete jobs is referred to as ________.

Frederick Herzberg's two-factor theory proposes that ________.

In the expectancy theory,________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.

In the context of the reinforcement theory,reinforcers are ________.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Managers As Leaders

Filters