Exam 16: Managers and Communication

A(n)________ is a location where Internet users can gain wireless access to the Internet.

The communication process is susceptible to noise.

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

Over the years,managers at Wilson's Retail have discovered that the sales staff in the retail areas have the best insights into what customers want and how they shop.Wilson's uses these insights to design its retail spaces and decide which products to stock.To make the sharing of information easier,Wilson's encourages an open communication network,where information flows freely between and among staff and managers.Which of the following communication networks does Wilson's use?

The informal organizational communication network is known as the grapevine.

How are town hall meetings used by organizations to communicate with employees?

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Which of the following is a way for managers to overcome the barriers to communication?