Exam 16: Managers and Communication

When a communication requires employees to follow their job description,or to comply with company policies,communication is being used to ________.

Selenius Inc.develops and tests software products.The work calls for a lot of collaboration among employees,who frequently brainstorm and bounce ideas off each other.Which of the following workplace designs will best suit Selenius' requirements?

Downward communication is used ________.

Listening is an active search for meaning,whereas ________ is passive.

Types of Communication Networks (Scenario) Rick Smith is a regional sales manager for a health care information technology firm called MediFax,based in Nashville,TN.Rick is responsible for overseeing 15 salespeople covering over 20 states spanning the mid-South to the Northeast.When the company was smaller and there were fewer salespeople,communication flowed freely from the field back into all areas of the home office-customer service,development,accounting and finance,and top management.However,as the company has grown,its structure has become more mechanistic.Communications to and from the field now flows according to the formal chain of command.As a result,the firm has been slower to recognize shifts in the market and respond to important market-based information delivered by the sales force.This has reduced the motivation of the sales team who are now reluctant to forward information to the home office because they perceive that it won't be acted upon anyway.The management has asked Rick to review this issue and provide recommendations for improving the situation. -Once the company grew and became more mechanistic,the management insisted that information flow vertically along the line of authority.This is most representative of the ________ communications network.

List the seven elements of the communication process and explain the process of interpersonal communication.

Explain formal and informal communication within an organization.

Which of the following is true for organizational communication?

Which of the following is an example of lateral communication?

Which of the following is an example of noise?

________ communication keeps managers aware of how employees feel about their jobs,their coworkers,and the organization in general.

Types of Communication Networks (Scenario) Rick Smith is a regional sales manager for a health care information technology firm called MediFax,based in Nashville,TN.Rick is responsible for overseeing 15 salespeople covering over 20 states spanning the mid-South to the Northeast.When the company was smaller and there were fewer salespeople,communication flowed freely from the field back into all areas of the home office-customer service,development,accounting and finance,and top management.However,as the company has grown,its structure has become more mechanistic.Communications to and from the field now flows according to the formal chain of command.As a result,the firm has been slower to recognize shifts in the market and respond to important market-based information delivered by the sales force.This has reduced the motivation of the sales team who are now reluctant to forward information to the home office because they perceive that it won't be acted upon anyway.The management has asked Rick to review this issue and provide recommendations for improving the situation. -Formerly,information flowed freely from the sales force to all areas of the home office.This most closely represents the ________.

In which of the following cases has communication occurred?

Which of the following is true of nonverbal communication?

The Sword and the Millstone (Scenario) Sandra Millstone,the CEO of Excalibur Manufacturing Company,had concluded that the company would have to reduce its employee group by 10 percent as the industry was severely hit by the ongoing economic recession.She spent over 30 hours preparing charts,tables,graphs,diagrams,and other forms of visual aids for her presentation to the employees about the upcoming reduction in force so that they could understand the reason and plan their next move. -During the presentation Sarah explained that the reason for downsizing was the recession which was hitting the company badly.However,the fact of the matter was that the company had not yet experienced any loss of revenues but were anticipating bad days ahead,which could eventually lead to mass layoffs.This is an example of the ________ aspect of the communication process.

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

In the all-channel network,communication flows ________.

Good communication occurs only when the recipient ________.

In an effort to improve communication within the Accounts department of a large organization,the department head puts a suggestion box at the door and invites employees to communicate their thoughts,ideas,concerns,or grievances to the managers in the department.Which of the following methods of communication is he encouraging?

Pat manages the customer care department of her firm.She is very happy with her team of 15 customer care executives who've all been consistently performing well.Customer feedback was impressive and Pat is planning to give them good bonuses this time around.As a manager,Pat believes it is important to let your subordinates know when you are happy with their work.She does so,and also calls a meeting to discuss what they can do to improve further.Pat is using communication for ________.