Question 1

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

Accepted Answer

A) publications 
B) face-to-face 
C) postal mail 
D) fax 
A) publications 
B) face-to-face 
C) postal mail 
D) fax

Question 2

Jon is the manager of the Finance department.He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures.Which of the following types of communication does he use?

Accepted Answer

A) upward 
B) downward 
C) lateral 
D) diagonal 
A) upward 
B) downward 
C) lateral 
D) diagonal

Question 3

________ communication is communication that flows from a manager to employees.

Accepted Answer

A) Lateral 
B) Upward 
C) Downward 
D) Horizontal 
A) Lateral 
B) Upward 
C) Downward 
D) Horizontal

Question 4

Upward communication is used to inform,direct,coordinate,and evaluate employees.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following management styles will most likely encourage upward communication?

Accepted Answer

A) dictatorial 
B) paternalistic 
C) participative 
D) authoritarian 
A) dictatorial 
B) paternalistic 
C) participative 
D) authoritarian

Question 6

Illegible print is an example of noise.

Accepted Answer

A) True 
 B)False

Question 7

The Memorandum (Scenario)
George Wilberson is a qualified engineer and manages a work team that consists of two engineers,four production workers,an accountant,and a purchasing manager.They are about to embark on a new project for their company.George has prepared a memorandum explaining the objectives of the work team.
-Some of the production workers have come to see George and ask for clarification about the memorandum.This represents the ________ aspect of the communication process.

Accepted Answer

A) encoding 
B) channeling 
C) filtering 
D) feedback 
A) encoding 
B) channeling 
C) filtering 
D) feedback

Question 8

How does unethical communication impact business? What are some ways that companies communicate unethically?

Accepted Answer

Unethical communication distorts the tru

Question 9

The Memorandum (Scenario)
George Wilberson is a qualified engineer and manages a work team that consists of two engineers,four production workers,an accountant,and a purchasing manager.They are about to embark on a new project for their company.George has prepared a memorandum explaining the objectives of the work team.
-The purchasing manager assigned to this team had already worked with George in the past.However,a difference of opinion had soured their relationship.As a result,the purchasing manager was unable to objectively evaluate and appreciate the various aspects of the current project described in the memorandum.This is an example of ________.

Accepted Answer

A) noise 
B) channeling 
C) feedback 
D) encoding 
A) noise 
B) channeling 
C) feedback 
D) encoding

Question 10

________ consists of all the patterns,networks,and systems of communication within an organization.

Accepted Answer

A) The grapevine 
B) Interpersonal communication 
C) Organizational communication 
D) Formal communication 
A) The grapevine 
B) Interpersonal communication 
C) Organizational communication 
D) Formal communication

Question 11

A sender initiates a message by encoding a thought.

Accepted Answer

A) True 
 B)False

Question 12

In which of the following cases is communication used to control employee behavior?

Accepted Answer

A) Sandy tells Mitch that she's happy with the progress he's making. 
B) Glenn lets Ann know that the deadline for her project has been postponed. 
C) Jan informs Sara that she must follow the dress code at work. 
D) Chris gives Jason tips on how to improve his performance. 
A) Sandy tells Mitch that she's happy with the progress he's making. 
B) Glenn lets Ann know that the deadline for her project has been postponed. 
C) Jan informs Sara that she must follow the dress code at work. 
D) Chris gives Jason tips on how to improve his performance.

Question 13

Which of the following is true for active listeners?

Accepted Answer

A) They should avoid making eye contact and nodding as this will distract the speaker. 
B) They should not interrupt the speaker,but should feel free to ask questions about the topic. 
C) They should listen for full meaning and avoid paraphrasing what the speaker is saying. 
D) Developing empathy for the speaker is not advised as it proves an emotional barrier to listening. 
A) They should avoid making eye contact and nodding as this will distract the speaker. 
B) They should not interrupt the speaker,but should feel free to ask questions about the topic. 
C) They should listen for full meaning and avoid paraphrasing what the speaker is saying. 
D) Developing empathy for the speaker is not advised as it proves an emotional barrier to listening.

Question 14

Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping.Betty,however,made other plans for the evening thinking Laura was talking about going shopping the next day.Which of the following best explains what went wrong with the communication?

Accepted Answer

A) Laura used a wrong channel of communication. 
B) Scanability of the message was poor. 
C) Betty decoded the message incorrectly. 
D) The complexity capacity of text messaging is poor. 
A) Laura used a wrong channel of communication. 
B) Scanability of the message was poor. 
C) Betty decoded the message incorrectly. 
D) The complexity capacity of text messaging is poor.

Question 15

Formal communication can control behavior,but informal communication cannot.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following helps an individual to understand the actual content of a message?

Accepted Answer

A) antipathy 
B) empathy 
C) apathy 
D) empowerment 
A) antipathy 
B) empathy 
C) apathy 
D) empowerment

Question 17

Though IT has improved organizational communications in recent years,________ remains a major concern.

Accepted Answer

A) timeliness 
B) security 
C) cost 
D) breadth potential 
A) timeliness 
B) security 
C) cost 
D) breadth potential

Question 18

Intonation refers to gestures,facial expressions,and other body movements that convey meaning.

Accepted Answer

A) True 
 B)False

Question 19

Filtering takes place when information exceeds the receiver's processing capacity.

Accepted Answer

A) True 
 B)False

Question 20

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

Accepted Answer

A) True 
 B)False

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

Jon is the manager of the Finance department.He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures.Which of the following types of communication does he use?

________ communication is communication that flows from a manager to employees.

Upward communication is used to inform,direct,coordinate,and evaluate employees.

Which of the following management styles will most likely encourage upward communication?

Illegible print is an example of noise.

How does unethical communication impact business? What are some ways that companies communicate unethically?

________ consists of all the patterns,networks,and systems of communication within an organization.

A sender initiates a message by encoding a thought.

In which of the following cases is communication used to control employee behavior?

Which of the following is true for active listeners?

Formal communication can control behavior,but informal communication cannot.

Which of the following helps an individual to understand the actual content of a message?

Though IT has improved organizational communications in recent years,________ remains a major concern.

Intonation refers to gestures,facial expressions,and other body movements that convey meaning.

Filtering takes place when information exceeds the receiver's processing capacity.

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

Jon is the manager of the Finance department.He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures.Which of the following types of communication does he use?

________ communication is communication that flows from a manager to employees.

Upward communication is used to inform,direct,coordinate,and evaluate employees.

Which of the following management styles will most likely encourage upward communication?

Illegible print is an example of noise.

How does unethical communication impact business? What are some ways that companies communicate unethically?

________ consists of all the patterns,networks,and systems of communication within an organization.

A sender initiates a message by encoding a thought.

In which of the following cases is communication used to control employee behavior?

Which of the following is true for active listeners?

Formal communication can control behavior,but informal communication cannot.

Which of the following helps an individual to understand the actual content of a message?

Though IT has improved organizational communications in recent years,________ remains a major concern.

Intonation refers to gestures,facial expressions,and other body movements that convey meaning.

Filtering takes place when information exceeds the receiver's processing capacity.

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters