Question 1

Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of ________.

Accepted Answer

A) unveiling a rational approach to address the situation 
B) analyzing the situation with deductive reasoning 
C) developing solutions which somehow seem inevitable 
D) gaining a deep understanding of the situation 
A) unveiling a rational approach to address the situation 
B) analyzing the situation with deductive reasoning 
C) developing solutions which somehow seem inevitable 
D) gaining a deep understanding of the situation

Question 2

The decision-making process begins by identifying decision criteria.

Accepted Answer

A) True 
 B)False

Question 3

Managers need to understand cultural differences to make effective decisions in today's fast-moving world.

Accepted Answer

A) True 
 B)False

Question 4

It is assumed that a rational decision maker ________.

Accepted Answer

A) faces unclear and ambiguous problems 
B) is limited by his or her ability to process information 
C) is unaware of all the possible alternatives and consequences 
D) is fully objective and logical 
A) faces unclear and ambiguous problems 
B) is limited by his or her ability to process information 
C) is unaware of all the possible alternatives and consequences 
D) is fully objective and logical

Question 5

________ is a situation where a manager has the ability to make accurate decisions because the outcome of every alternative is known.

Accepted Answer

A) Certainty 
B) Risk 
C) Bureaucracy 
D) Contingency 
A) Certainty 
B) Risk 
C) Bureaucracy 
D) Contingency

Question 6

The availability bias describes the actions of decision makers who try to create meaning out of random events.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an example of a procedure?

Accepted Answer

A) Without exception,all employees in customer-facing roles must be formally attired at all times. 
B) Before going on a leave of absence,fill up the application form available on the company's online leave management system.All applications will be approved/rejected within two days by the employee's immediate supervisor. 
C) We promote from within,whenever possible.If qualified applicants are available internally,a job posting will be issued by the HR department providing the necessary details about all vacancies. 
D) Employees working with power tools must wear safety glasses at all times. 
A) Without exception,all employees in customer-facing roles must be formally attired at all times. 
B) Before going on a leave of absence,fill up the application form available on the company's online leave management system.All applications will be approved/rejected within two days by the employee's immediate supervisor. 
C) We promote from within,whenever possible.If qualified applicants are available internally,a job posting will be issued by the HR department providing the necessary details about all vacancies. 
D) Employees working with power tools must wear safety glasses at all times.

Question 8

In intuitive decision making,managers ________.

Accepted Answer

A) often tend to ignore their feelings or emotions 
B) use data from their subconscious mind to help make their decisions 
C) use available evidence to improve their decision-making skills 
D) do not depend on their past experiences to make decisions 
A) often tend to ignore their feelings or emotions 
B) use data from their subconscious mind to help make their decisions 
C) use available evidence to improve their decision-making skills 
D) do not depend on their past experiences to make decisions

Question 9

To determine the ________,a manager must determine what is relevant or important to resolving a problem.

Accepted Answer

A) bounded rationality of a decision 
B) escalation of commitment 
C) weight of the decision criteria 
D) decision criteria 
A) bounded rationality of a decision 
B) escalation of commitment 
C) weight of the decision criteria 
D) decision criteria

Question 10

Martie had arranged for a high-profile speaker to deliver the keynote address at her college's annual function.However,due to unforeseen circumstances,the speaker was forced to drop out at the last moment.Martie reacts to this news by saying,"I knew all along that this would happen." This is an example of the ________.

Accepted Answer

A) anchoring bias 
B) randomness bias 
C) self-serving bias 
D) hindsight bias 
A) anchoring bias 
B) randomness bias 
C) self-serving bias 
D) hindsight bias

Question 11

Sue works in the finance department of a large multinational corporation.Her manager has asked her to submit a detailed report on the department's quarterly expenses within the next two days.Being pressed for time,Sue identifies three courses of action that could help her accomplish her task-she can stretch her working hours till she finishes the report,she can ask her colleague to chip in,or she could ask her manager for additional time.Which stage is Sue at in the decision-making process?

Accepted Answer

A) selecting an alternative 
B) identifying decision criteria 
C) developing alternatives 
D) evaluating decision effectiveness 
A) selecting an alternative 
B) identifying decision criteria 
C) developing alternatives 
D) evaluating decision effectiveness

Question 12

________ is a situation in which a decision maker cannot make reasonable probability estimates.

Accepted Answer

A) Necessity 
B) Risk 
C) Uncertainty 
D) Certitude 
A) Necessity 
B) Risk 
C) Uncertainty 
D) Certitude

Question 13

The ________ happens when decisions makers tend to remember events that are the most recent and vivid in their memory.

Accepted Answer

A) self-serving bias 
B) availability bias 
C) representation bias 
D) randomness bias 
A) self-serving bias 
B) availability bias 
C) representation bias 
D) randomness bias

Question 14

Managing Your Career (Scenario)
Michelle has a new job and is learning to perform the tasks assigned to her.Different situations demand different decision-making processes.
-Michelle finds a company directive that specifically restricts her from taking certain actions.This is a(n)________.

Accepted Answer

A) rule 
B) policy 
C) agenda 
D) procedure 
A) rule 
B) policy 
C) agenda 
D) procedure

Question 15

Creativity is most essential in which of the following steps of the decision-making process?

Accepted Answer

A) analyzing alternatives 
B) allocating weights to the decision criteria 
C) developing alternatives 
D) identifying decision criteria 
A) analyzing alternatives 
B) allocating weights to the decision criteria 
C) developing alternatives 
D) identifying decision criteria

Question 16

A series of eight steps that begins with identifying a problem and concludes with evaluating a decision's effectiveness is known as ________.

Accepted Answer

A) the decision-making process 
B) decision support theory 
C) a decision-tree analysis 
D) a decision information system 
A) the decision-making process 
B) decision support theory 
C) a decision-tree analysis 
D) a decision information system

Question 17

Which of the following is important in effectively implementing the chosen alternative in the decision-making process?

Accepted Answer

A) evaluating each alternative by using the established criteria 
B) being creative while implementing the alternatives 
C) allowing those impacted by the outcome to participate in the process 
D) ignoring criticism concerning your chosen alternative 
A) evaluating each alternative by using the established criteria 
B) being creative while implementing the alternatives 
C) allowing those impacted by the outcome to participate in the process 
D) ignoring criticism concerning your chosen alternative

Question 18

Sophie is in charge of recruitment at her company.During a particular interview,the first thing Sophie noticed about the applicant was that he was improperly attired.Though the candidate possessed the necessary qualifications and effectively answered all her questions,Sophie rejected him.This is an example of the ________.

Accepted Answer

A) randomness bias 
B) self-serving bias 
C) anchoring effect 
D) representation bias 
A) randomness bias 
B) self-serving bias 
C) anchoring effect 
D) representation bias

Question 19

What can a manager do to make effective decisions in today's fast-moving world?

Accepted Answer

The following are a few guidelines that

Question 20

Max is planning on going away to college next year and is currently trying to figure out which colleges he should apply to.He would like to major in English Literature at an accredited liberal arts college,but is also looking for a university that offers financial aid.In terms of the decision-making process,these represent Max's ________.

Accepted Answer

A) problems 
B) alternatives 
C) decision criteria 
D) heuristics 
A) problems 
B) alternatives 
C) decision criteria 
D) heuristics

Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of ________.

The decision-making process begins by identifying decision criteria.

Managers need to understand cultural differences to make effective decisions in today's fast-moving world.

It is assumed that a rational decision maker ________.

________ is a situation where a manager has the ability to make accurate decisions because the outcome of every alternative is known.

The availability bias describes the actions of decision makers who try to create meaning out of random events.

Which of the following is an example of a procedure?

In intuitive decision making,managers ________.

To determine the ________,a manager must determine what is relevant or important to resolving a problem.

________ is a situation in which a decision maker cannot make reasonable probability estimates.

The ________ happens when decisions makers tend to remember events that are the most recent and vivid in their memory.

Managing Your Career (Scenario) Michelle has a new job and is learning to perform the tasks assigned to her.Different situations demand different decision-making processes. -Michelle finds a company directive that specifically restricts her from taking certain actions.This is a(n)________.

Creativity is most essential in which of the following steps of the decision-making process?

A series of eight steps that begins with identifying a problem and concludes with evaluating a decision's effectiveness is known as ________.

Which of the following is important in effectively implementing the chosen alternative in the decision-making process?

What can a manager do to make effective decisions in today's fast-moving world?

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 6: Managers As Decision Makers

Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of ________.

The decision-making process begins by identifying decision criteria.

Managers need to understand cultural differences to make effective decisions in today's fast-moving world.

It is assumed that a rational decision maker ________.

________ is a situation where a manager has the ability to make accurate decisions because the outcome of every alternative is known.

The availability bias describes the actions of decision makers who try to create meaning out of random events.

Which of the following is an example of a procedure?

In intuitive decision making,managers ________.

To determine the ________,a manager must determine what is relevant or important to resolving a problem.

________ is a situation in which a decision maker cannot make reasonable probability estimates.

The ________ happens when decisions makers tend to remember events that are the most recent and vivid in their memory.

Managing Your Career (Scenario) Michelle has a new job and is learning to perform the tasks assigned to her.Different situations demand different decision-making processes. -Michelle finds a company directive that specifically restricts her from taking certain actions.This is a(n)________.

Creativity is most essential in which of the following steps of the decision-making process?

A series of eight steps that begins with identifying a problem and concludes with evaluating a decision's effectiveness is known as ________.

Which of the following is important in effectively implementing the chosen alternative in the decision-making process?

What can a manager do to make effective decisions in today's fast-moving world?

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters