Exam 15: Understanding and Managing Individual Behavior

In the statement, "The highway is very busy at 5 p.m., and is scary to drive on, so I'll wait until 7 p.m. to go home," the word "scary" represents which component of an attitude?

When coworkers need help, they ask Edwina. She seems to know more about the job than everyone. She graduated with high honors from college and continues to learn all she can about a variety of interests. Edwina would score high in ________.

Richard is the manager of the sales department in his company. He notices that several of the salespeople reporting to him are taking it easy. Their focus is to just meet the sales target and take no extra initiative to improve sales or their individual performances. As a result, the department's performance is declining. Explain how Richard can encourage his salespeople to improve their performances using the shaping techniques.

Operant conditioning argues that ________.

In the Big Five Model of personality, conscientiousness refers to ________.

When a manager molds an individual's behavior by guiding his or her learning in graduated steps, he is using ________.

________ is the tendency for individuals to attribute their own successes to internal factors such as ability or effort while putting the blame for personal failure on external factors such as luck.

Feelings of fair treatment impact an employee's job satisfaction.

The influence of models depends on how well an individual remembers the model's behavior. This refers to the individual's ________.

A manager makes decisions very quickly and requires little information for making the decisions. Which of the following is a likely reason for this?

An effective way to increase the job satisfaction of customer service representatives is to increase the level of satisfaction among customers.

Explain the three components of attitude. Give an example that incorporates all three elements.

Matching personalities of employees with the requirements of particular jobs leads to organizational success.

If you believe that you control your own destiny, which one of the following personality traits are you likely to possess?

"He could do it if he wanted to. He just doesn't like that part of his job, that's all." A statement like this from a supervisor indicates ________.

Individuals who experience low job satisfaction are more likely to leave their jobs than individuals with high job satisfaction.

Consensus refers to whether an individual displays different behaviors in different situations.

Which one of the following is true of a person who believes that "the ends justify the means"?

As a manager, if you prefer to have a harmonious work environment and dislike reprimanding your subordinates, you would probably score high on the ________ aspect of the MBTI®.

In the Big Five Model, emotional security was found to be positively related to job performance.