Exam 15: Understanding and Managing Individual Behavior

The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________.

Define learning and explain the two learning theories that are relevant to understanding how and why individual behavior occurs.

Edward is the cheerleader type, always smiling, never makes an unkind statement, always looks for the good in people and situations. Edward is high in ________.

Mary dislikes having to convince prospective customers to buy products that she believes are inferior to others in the market. However, she has sales targets for all products, superior or otherwise, that she must meet in order to receive her commission. Although Mary tries to meet the target sales for all products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________.

Operant conditioning happens when we take any sort of action.

When people judge someone on the basis of their perception of a group to which that person belongs, they are using the shortcut called ________.

There is no reality beyond perception; we interpret what we see and call it reality.

Understanding the personality traits assessed by the MBTI® helps managers understand the way people interact and solve problems.

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

Andrea closely monitors the job satisfaction of her subordinates because she believes ________.

In the Myers-Briggs Type Indicator (MBTI), "sensing" personality types are those who ________.

"All attractive people are productive. Abigail is attractive; therefore, Abigail is productive." This is an example of the halo effect.

In ________, the observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed.

Though clearly capable, Martina does not seem very confident of herself. She is always unsure of whether she can handle assignments that are difficult and as a result ends up choosing jobs that are fairly straightforward and involve routine work. She is also susceptible to evaluations from other people. Martina seems to have ________.

Highly engaged employees tend to have higher absenteeism but work harder when they are present.

People in the accounting department generally arrive 15 minutes early. So does Valerie, who is late today. This situation shows ________.

Emotional intelligence has been shown to be ________.

Donna has just moved to the city from a small town and gets a job as an assistant in a law firm. Not being very familiar with the way things work in the corporate world, she watches her colleagues closely and tries to learn from their mistakes and achievements. This can be described as ________.