Question 1

By using ________, we form a general impression about a person based on only a single characteristic, such as intelligence or appearance.

Accepted Answer

A)  stereotyping 
B)  selectivity 
C)  the halo effect 
D)  assumed similarity 
A)  stereotyping 
B)  selectivity 
C)  the halo effect 
D)  assumed similarity

Question 2

Bill, a manager at a consulting firm, has been keenly analyzing the performance of a new recruit who turns out to be extremely intelligent. He concludes that she will be a good manager in the future even though her interpersonal skills are not half as impressive. This conclusion on Bill's part seems to be the result of ________.

Accepted Answer

A)  stereotyping 
B)  selective perception 
C)  the halo effect 
D)  assumed similarity 
A)  stereotyping 
B)  selective perception 
C)  the halo effect 
D)  assumed similarity

Question 3

If you like yourself, then your personality would be described as having ________.

Accepted Answer

A)  an internal locus of control 
B)  a high Machiavellianism score 
C)  high self-esteem 
D)  an external locus of control 
A)  an internal locus of control 
B)  a high Machiavellianism score 
C)  high self-esteem 
D)  an external locus of control

Question 4

A person who believes that what happens to him is due to luck or chance is said to have a(n) ________.

Accepted Answer

A)  internal locus of control 
B)  Machiavellian personality 
C)  external locus of control 
D)  self-monitoring personality 
A)  internal locus of control 
B)  Machiavellian personality 
C)  external locus of control 
D)  self-monitoring personality

Question 5

Explain cognitive dissonance theory in brief.

Accepted Answer

Cognitive dissonance theory sought to ex

Question 6

George gets along well with most people in the team. He is good at his job but needs to be reassured once in a while. Another of George's traits is that he is always trying to keep everyone happy. George can be described as a(n) ________ personality.

Accepted Answer

A)  sensing 
B)  feeling 
C)  introverted 
D)  intuitive 
A)  sensing 
B)  feeling 
C)  introverted 
D)  intuitive

Question 7

James, a new manager, is a very hard-working. He believes that people who are hardworking will always make sure that the work gets done on time. Even when he is out of the office, he supposes that his subordinates are working diligently because he works diligently most of the time. James's perceptions of his employees are based on ________.

Accepted Answer

A)  stereotyping 
B)  selective perception 
C)  halo effect 
D)  assumed similarity 
A)  stereotyping 
B)  selective perception 
C)  halo effect 
D)  assumed similarity

Question 8

During the interview Ken was so impressed with Barbie's knowledge of aesthetic engineering he offered her the job on the spot. Unfortunately her job performance did not meet his expectations. Ken may have fallen victim to ________.

Accepted Answer

A)  selective perception 
B)  stereotyping 
C)  assumed similarity 
D)  the halo effect 
A)  selective perception 
B)  stereotyping 
C)  assumed similarity 
D)  the halo effect

Question 9

If your boss could be described as flexible, adaptable, and tolerant, he or she would probably score high on which one of the following aspects of the MBTI®?

Accepted Answer

A)  extraversion 
B)  sensing 
C)  feeling 
D)  perceiving 
A)  extraversion 
B)  sensing 
C)  feeling 
D)  perceiving

Question 10

People with high self-esteem ________.

Accepted Answer

A)  are more prone to conform to the beliefs of those they respect 
B)  are more likely to seek approval from others 
C)  are more likely to take unpopular stands 
D)  are more susceptible to external influence 
A)  are more prone to conform to the beliefs of those they respect 
B)  are more likely to seek approval from others 
C)  are more likely to take unpopular stands 
D)  are more susceptible to external influence

Question 11

Emotional intelligence appears to be relevant for positions that must work in isolation.

Accepted Answer

A) True 
 B)False

Question 12

Operant behavior is reflexive or unlearned behavior.

Accepted Answer

A) True 
 B)False

Question 13

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

Accepted Answer

A)  fundamental attribution error 
B)  self-serving bias 
C)  locus of control error 
D)  halo effect 
A)  fundamental attribution error 
B)  self-serving bias 
C)  locus of control error 
D)  halo effect

Question 14

A person who can adapt and adjust behavior to external factors has ________.

Accepted Answer

A)  low self-esteem 
B)  an internal locus of control 
C)  high self-monitoring 
D)  high risk-taking ability 
A)  low self-esteem 
B)  an internal locus of control 
C)  high self-monitoring 
D)  high risk-taking ability

Question 15

Kevin is a whirlwind as a research and development supervisor. His colleagues are surprised that even though he makes decisions very quickly and always with less information than others, his decisions are as good as anybody else's. This information implies that Kevin has ________.

Accepted Answer

A)  high intuition 
B)  high Machiavellianism 
C)  high risk-taking ability 
D)  low cognitive dissonance 
A)  high intuition 
B)  high Machiavellianism 
C)  high risk-taking ability 
D)  low cognitive dissonance

Question 16

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________.

Accepted Answer

A)  absenteeism 
B)  employee attitudes 
C)  turnover 
D)  productivity 
A)  absenteeism 
B)  employee attitudes 
C)  turnover 
D)  productivity

Question 17

Individuals with a Type ________ personality impose deadlines on themselves, generally emphasizing quantity over quality.

Accepted Answer

A)  A 
B)  B 
C)  X 
D)  Y 
A)  A 
B)  B 
C)  X 
D)  Y

Question 18

In a short essay, list and discuss three shortcuts frequently used in judging others. Discuss the impact these shortcuts have on the management of employees.

Accepted Answer

Perceiving and interpreting people's beh

Question 19

Which one of the following is true according to the MBTI®?

Accepted Answer

A)  Introverted types are practical and prefer routine and order. 
B)  Feeling types use reason and logic to handle problems. 
C)  Perceiving types are rigid and structured. 
D)  Judging types want control and prefer their world to be ordered. 
A)  Introverted types are practical and prefer routine and order. 
B)  Feeling types use reason and logic to handle problems. 
C)  Perceiving types are rigid and structured. 
D)  Judging types want control and prefer their world to be ordered.

Question 20

In the statement, "The highway is very busy at 5 p.m. and is scary to drive on, so I'll wait until 7 p.m. to go home," the phrase, "so I'll wait until 7 p.m. to go home," represents which component of an attitude?

Accepted Answer

A)  cognitive 
B)  behavioral 
C)  emotive 
D)  affective 
A)  cognitive 
B)  behavioral 
C)  emotive 
D)  affective

By using ________, we form a general impression about a person based on only a single characteristic, such as intelligence or appearance.

If you like yourself, then your personality would be described as having ________.

A person who believes that what happens to him is due to luck or chance is said to have a(n) ________.

Explain cognitive dissonance theory in brief.

George gets along well with most people in the team. He is good at his job but needs to be reassured once in a while. Another of George's traits is that he is always trying to keep everyone happy. George can be described as a(n) ________ personality.

During the interview Ken was so impressed with Barbie's knowledge of aesthetic engineering he offered her the job on the spot. Unfortunately her job performance did not meet his expectations. Ken may have fallen victim to ________.

If your boss could be described as flexible, adaptable, and tolerant, he or she would probably score high on which one of the following aspects of the MBTI®?

People with high self-esteem ________.

Emotional intelligence appears to be relevant for positions that must work in isolation.

Operant behavior is reflexive or unlearned behavior.

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

A person who can adapt and adjust behavior to external factors has ________.

Kevin is a whirlwind as a research and development supervisor. His colleagues are surprised that even though he makes decisions very quickly and always with less information than others, his decisions are as good as anybody else's. This information implies that Kevin has ________.

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________.

Individuals with a Type ________ personality impose deadlines on themselves, generally emphasizing quantity over quality.

In a short essay, list and discuss three shortcuts frequently used in judging others. Discuss the impact these shortcuts have on the management of employees.

Which one of the following is true according to the MBTI®?

In the statement, "The highway is very busy at 5 p.m. and is scary to drive on, so I'll wait until 7 p.m. to go home," the phrase, "so I'll wait until 7 p.m. to go home," represents which component of an attitude?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 15: Understanding and Managing Individual Behavior

By using ________, we form a general impression about a person based on only a single characteristic, such as intelligence or appearance.

If you like yourself, then your personality would be described as having ________.

A person who believes that what happens to him is due to luck or chance is said to have a(n) ________.

Explain cognitive dissonance theory in brief.

George gets along well with most people in the team. He is good at his job but needs to be reassured once in a while. Another of George's traits is that he is always trying to keep everyone happy. George can be described as a(n) ________ personality.

During the interview Ken was so impressed with Barbie's knowledge of aesthetic engineering he offered her the job on the spot. Unfortunately her job performance did not meet his expectations. Ken may have fallen victim to ________.

If your boss could be described as flexible, adaptable, and tolerant, he or she would probably score high on which one of the following aspects of the MBTI®?

People with high self-esteem ________.

Emotional intelligence appears to be relevant for positions that must work in isolation.

Operant behavior is reflexive or unlearned behavior.

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

A person who can adapt and adjust behavior to external factors has ________.

Kevin is a whirlwind as a research and development supervisor. His colleagues are surprised that even though he makes decisions very quickly and always with less information than others, his decisions are as good as anybody else's. This information implies that Kevin has ________.

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________.

Individuals with a Type ________ personality impose deadlines on themselves, generally emphasizing quantity over quality.

In a short essay, list and discuss three shortcuts frequently used in judging others. Discuss the impact these shortcuts have on the management of employees.

Which one of the following is true according to the MBTI®?

In the statement, "The highway is very busy at 5 p.m. and is scary to drive on, so I'll wait until 7 p.m. to go home," the phrase, "so I'll wait until 7 p.m. to go home," represents which component of an attitude?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters