Question 1

Poka-yoke is the Japanese term for:

Accepted Answer

A) card. 
B) foolproof. 
C) continuous improvement. 
D) fishbone diagram. 
E) just-in-time production. 
A) card. 
B) foolproof. 
C) continuous improvement. 
D) fishbone diagram. 
E) just-in-time production.

Question 2

________ diagrams use a schematic technique to discover possible locations of quality problems.

Accepted Answer

Cause-and-

Question 3

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

Accepted Answer

A) internal benchmarking. 
B) Six Sigma. 
C) ISO 9000. 
D) Taguchi concepts. 
E) process control charts. 
A) internal benchmarking. 
B) Six Sigma. 
C) ISO 9000. 
D) Taguchi concepts. 
E) process control charts.

Question 4

What is a poka-yoke? Give an example.

Accepted Answer

Literally translated "foolproof," a poka

Question 5

Internal failure costs are associated with scrap,rework,and downtime.

Accepted Answer

A) True 
 B)False

Question 6

What is a set of quality standards developed by the International Organization for Standardization?

Accepted Answer

A) Malcolm Baldrige National Quality Award 
B) Deming Prize 
C) ISO 14000 
D) IOS 2009 
E) ISO 9000 
A) Malcolm Baldrige National Quality Award 
B) Deming Prize 
C) ISO 14000 
D) IOS 2009 
E) ISO 9000

Question 7

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials,15 percent result from human error,10 percent from machine malfunctions,and 5 percent from a variety of other causes.This manager is most likely using:

Accepted Answer

A) a Pareto chart. 
B) a scatter diagram. 
C) a quality loss function. 
D) a cause-and-effect diagram. 
E) a flowchart. 
A) a Pareto chart. 
B) a scatter diagram. 
C) a quality loss function. 
D) a cause-and-effect diagram. 
E) a flowchart.

Question 8

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

Accepted Answer

A) Vilfredo Pareto. 
B) Armand Feigenbaum. 
C) Joseph M.Juran. 
D) W.Edwards Deming. 
E) Philip B.Crosby. 
A) Vilfredo Pareto. 
B) Armand Feigenbaum. 
C) Joseph M.Juran. 
D) W.Edwards Deming. 
E) Philip B.Crosby.

Question 9

Identify the five steps of DMAIC.

Accepted Answer

(1)Define the project's purpose,scope,an

Question 10

Line employees need the knowledge of TQM tools.

Accepted Answer

A) True 
 B)False

Question 11

Based on his 14 Points,Deming is a strong proponent of:

Accepted Answer

A) inspection at the end of the production process. 
B) an increase in numerical quotas to boost productivity. 
C) looking for the cheapest supplier. 
D) training and knowledge. 
E) all of the above. 
A) inspection at the end of the production process. 
B) an increase in numerical quotas to boost productivity. 
C) looking for the cheapest supplier. 
D) training and knowledge. 
E) all of the above.

Question 12

Conforming to standards is the focus of the product-based definition of quality.

Accepted Answer

A) True 
 B)False

Question 13

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

Accepted Answer

A) True 
 B)False

Question 14

The Japanese use the term poka-yoke to refer to continuous improvement.

Accepted Answer

A) True 
 B)False

Question 15

When sample measurements falls inside the control limits,it means that:

Accepted Answer

A) each unit manufactured is good enough to sell. 
B) the process limits cannot be determined statistically. 
C) the process output exceeds the requirements. 
D) if there is no other pattern in the samples,the process is in control. 
E) the process output does not fulfill the requirements. 
A) each unit manufactured is good enough to sell. 
B) the process limits cannot be determined statistically. 
C) the process output exceeds the requirements. 
D) if there is no other pattern in the samples,the process is in control. 
E) the process output does not fulfill the requirements.

Question 16

A checklist is a type of poka-yoke to help ensure consistency and completeness in carrying out a task.

Accepted Answer

A) True 
 B)False

Question 17

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

Accepted Answer

A) True 
 B)False

Question 18

According to the manufacturing-based definition of quality:

Accepted Answer

A) quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. 
B) quality depends on how well the product fits patterns of consumer preferences. 
C) even though quality cannot be defined,you know what it is. 
D) quality is the degree to which a specific product conforms to standards. 
E) quality lies in the eyes of the beholder. 
A) quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost. 
B) quality depends on how well the product fits patterns of consumer preferences. 
C) even though quality cannot be defined,you know what it is. 
D) quality is the degree to which a specific product conforms to standards. 
E) quality lies in the eyes of the beholder.

Question 19

Source inspection is inferior to inspection before costly operations.

Accepted Answer

A) True 
 B)False

Question 20

All of the following costs are likely to decrease as a result of better quality EXCEPT:

Accepted Answer

A) customer dissatisfaction costs. 
B) inspection costs. 
C) scrap costs. 
D) warranty and service costs. 
E) maintenance costs. 
A) customer dissatisfaction costs. 
B) inspection costs. 
C) scrap costs. 
D) warranty and service costs. 
E) maintenance costs.

Exam 6: Managing Quality

Poka-yoke is the Japanese term for:

________ diagrams use a schematic technique to discover possible locations of quality problems.

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

What is a poka-yoke? Give an example.

Internal failure costs are associated with scrap,rework,and downtime.

What is a set of quality standards developed by the International Organization for Standardization?

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials,15 percent result from human error,10 percent from machine malfunctions,and 5 percent from a variety of other causes.This manager is most likely using:

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

Identify the five steps of DMAIC.

Line employees need the knowledge of TQM tools.

Based on his 14 Points,Deming is a strong proponent of:

Conforming to standards is the focus of the product-based definition of quality.

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

The Japanese use the term poka-yoke to refer to continuous improvement.

When sample measurements falls inside the control limits,it means that:

A checklist is a type of poka-yoke to help ensure consistency and completeness in carrying out a task.

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

According to the manufacturing-based definition of quality:

Source inspection is inferior to inspection before costly operations.

All of the following costs are likely to decrease as a result of better quality EXCEPT:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters