Exam 6: Managing Quality

Suppose that a firm has historically been achieving "Three Sigma" quality.If the firm later changes its quality management practices such that it begins to achieve "Six Sigma" quality,which of the following phenomena will result?

Kaizen is similar to TQM in that both are focused on continuous improvement.

Perform a Pareto analysis on the following information:

A quality loss function includes all of the following costs EXCEPT:

Kaizen is a Japanese term meaning:

Three broad categories of definitions of quality are:

Improved quality can increase profitability via allowing flexible pricing.

PDCA,developed by Shewhart,stands for which of the following?

Costs of dissatisfaction,repair costs,and warranty costs are elements of cost in the:

Marketing issues such as advertising,image,and promotion are important to quality because:

A successful quality strategy features which of the following elements?

One of the ways that just-in-time (or JIT)influences quality is that by reducing inventory,bad quality is exposed.

________ is the Japanese word for the ongoing process of unending improvement.

Construct a cause-and-effect diagram for why students arrive to class late.Include at least three reasons for each of the Ms.

TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

Members of quality circles are:

Explain how a Pareto chart can identify the most important causes of errors in a process.

Not only customers,but stockholders,suppliers,and others,are among the ________ whose values must be protected in making ethical decisions concerning the quality of products.

A successful TQM program incorporates all EXCEPT which of the following?

What is the difference between conformance-oriented quality and target-oriented quality?