Question 1

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.This process is known as:

Accepted Answer

A) Robust design. 
B) QFD. 
C) Modular design. 
D) CAD. 
E) Value analysis. 
A) Robust design. 
B) QFD. 
C) Modular design. 
D) CAD. 
E) Value analysis. C

Question 2

What percentage of sales from new products is indicative of industry leaders?

Accepted Answer

A) 50% 
B) 7.5% 
C) 10 to 15% 
D) above 75% 
E) 20 to 25% 
A) 50% 
B) 7.5% 
C) 10 to 15% 
D) above 75% 
E) 20 to 25% A

Question 3

Which of the following is an example of an external product development strategy?

Accepted Answer

A) new internally developed products 
B) enhancements to existing products 
C) alliances 
D) migrations of existing products 
E) All of the above are examples of internal product development strategy. 
A) new internally developed products 
B) enhancements to existing products 
C) alliances 
D) migrations of existing products 
E) All of the above are examples of internal product development strategy. C

Question 4

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

Accepted Answer

A) introduction 
B) growth 
C) maturity 
D) saturation 
E) inflation 
A) introduction 
B) growth 
C) maturity 
D) saturation 
E) inflation

Question 5

The Japanese method of organizing for product design features:

Accepted Answer

A) teams. 
B) product managers (champions). 
C) distinct departments with assigned tasks. 
D) a single organization without subdivision or individual teams. 
E) none of the above. 
A) teams. 
B) product managers (champions). 
C) distinct departments with assigned tasks. 
D) a single organization without subdivision or individual teams. 
E) none of the above.

Question 6

Manufacturability and value engineering has which of the following benefits? 
I.Reduced complexity of the product
II.Reduction of environmental impact
III.Additional standardization of components
IV.Robust design
V.Improved job design and safety

Accepted Answer

A) I,III,V 
B) II,IV 
C) I,III,IV 
D) IV 
E) I,II,III,IV,V 
A) I,III,V 
B) II,IV 
C) I,III,IV 
D) IV 
E) I,II,III,IV,V

Question 7

________ reviews successful products for improvement during the production process.

Accepted Answer

The answer of ________ reviews successful products for improvement during...

Question 8

Which of the following product development strategies has the highest product development risk?

Accepted Answer

A) acquiring the developer 
B) alliances 
C) joint ventures 
D) new internally developed products 
E) purchasing technology 
A) acquiring the developer 
B) alliances 
C) joint ventures 
D) new internally developed products 
E) purchasing technology

Question 9

The use of information technology to control machinery is called ________.

Accepted Answer

computer-a

Question 10

Identify the 7 steps involved in building the house of quality.

Accepted Answer

(1)Identify customer wants. (2)Identify

Question 11

Which of the following typically shows the hierarchy of components,their description,and the quantity of each required to make one unit of a product?

Accepted Answer

A) an engineering drawing 
B) an assembly drawing 
C) a bill of material 
D) an assembly chart 
E) a route sheet 
A) an engineering drawing 
B) an assembly drawing 
C) a bill of material 
D) an assembly chart 
E) a route sheet

Question 12

According to PCN analysis,the consumer's process domain typically includes the set of activities at the beginning of the process chain.

Accepted Answer

A) True 
 B)False

Question 13

A graphic technique for defining the relationship between customer desires and product (or service)is:

Accepted Answer

A) product lifecycle management. 
B) the house of quality. 
C) the moment of truth. 
D) the assembly drawing. 
E) modular design. 
A) product lifecycle management. 
B) the house of quality. 
C) the moment of truth. 
D) the assembly drawing. 
E) modular design.

Question 14

Transition to production refers to the act of moving a product to production from what?

Accepted Answer

A) inventory 
B) the supplier 
C) the market 
D) development 
E) the wholesaler 
A) inventory 
B) the supplier 
C) the market 
D) development 
E) the wholesaler

Question 15

The role of decision trees in product design is to:

Accepted Answer

A) rank products in descending order of their dollar contribution to the firm. 
B) better understand the customers' wants. 
C) calculate the expected value of each course of action. 
D) calculate the value of quality function deployment. 
E) calculate the value of the moment of truth. 
A) rank products in descending order of their dollar contribution to the firm. 
B) better understand the customers' wants. 
C) calculate the expected value of each course of action. 
D) calculate the value of quality function deployment. 
E) calculate the value of the moment of truth.

Question 16

________ is used to rank a company's products to determine which products represent the best use of the firm's resources,or,perhaps,to determine which products are to be eliminated.

Accepted Answer

A) Value analysis 
B) Value engineering 
C) Financial analysis 
D) Product-by-value analysis 
E) Product cost justification 
A) Value analysis 
B) Value engineering 
C) Financial analysis 
D) Product-by-value analysis 
E) Product cost justification

Question 17

According to PCN analysis,service operations exist only within the area(s)of:

Accepted Answer

A) independent processing. 
B) independent processing and surrogate interaction. 
C) independent processing and direct interaction. 
D) surrogate interaction and direct interaction. 
E) independent processing,surrogate interaction,and direct interaction. 
A) independent processing. 
B) independent processing and surrogate interaction. 
C) independent processing and direct interaction. 
D) surrogate interaction and direct interaction. 
E) independent processing,surrogate interaction,and direct interaction.

Question 18

Which of these statements regarding Regal Marine is TRUE?

Accepted Answer

A) Product design is a critical decision for the firm. 
B) Regal uses a three-dimensional CAD system to shorten product development time. 
C) Regal still uses some wooden parts and hand-produces some components. 
D) Regal's use of CAD has resulted in a superior product. 
E) All of the above are true. 
A) Product design is a critical decision for the firm. 
B) Regal uses a three-dimensional CAD system to shorten product development time. 
C) Regal still uses some wooden parts and hand-produces some components. 
D) Regal's use of CAD has resulted in a superior product. 
E) All of the above are true.

Question 19

In the ________ phase of the product life cycle,the product design has begun to stabilize.

Accepted Answer

The answer of In the ________ phase of the product...

Question 20

The hierarchy of components,their description,and the quantity of each required to make one unit of a product are documented on:

Accepted Answer

A) a group technology listing. 
B) a route sheet. 
C) a bill of material. 
D) an engineering drawing. 
E) a work order. 
A) a group technology listing. 
B) a route sheet. 
C) a bill of material. 
D) an engineering drawing. 
E) a work order.

Exam 5: Design of Goods and Services

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers.This process is known as:

What percentage of sales from new products is indicative of industry leaders?

Which of the following is an example of an external product development strategy?

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

The Japanese method of organizing for product design features:

Manufacturability and value engineering has which of the following benefits? I.Reduced complexity of the product II.Reduction of environmental impact III.Additional standardization of components IV.Robust design V.Improved job design and safety

________ reviews successful products for improvement during the production process.

Which of the following product development strategies has the highest product development risk?

The use of information technology to control machinery is called ________.

Identify the 7 steps involved in building the house of quality.

Which of the following typically shows the hierarchy of components,their description,and the quantity of each required to make one unit of a product?

According to PCN analysis,the consumer's process domain typically includes the set of activities at the beginning of the process chain.

A graphic technique for defining the relationship between customer desires and product (or service)is:

Transition to production refers to the act of moving a product to production from what?

The role of decision trees in product design is to:

________ is used to rank a company's products to determine which products represent the best use of the firm's resources,or,perhaps,to determine which products are to be eliminated.

According to PCN analysis,service operations exist only within the area(s)of:

Which of these statements regarding Regal Marine is TRUE?

In the ________ phase of the product life cycle,the product design has begun to stabilize.

The hierarchy of components,their description,and the quantity of each required to make one unit of a product are documented on:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters