Question 1

What is a knowledge society?

Accepted Answer

A knowledge society is one in which much of the labor force has migrated from manual work to work based on knowledge.

Question 2

What are the five elements in the management process?

Accepted Answer

A) plan,direct,update,lead,and supervise 
B) accounting,finance,marketing,operations,and management 
C) organize,plan,control,staff,and manage 
D) plan,organize,staff,lead,and control 
E) plan,lead,organize,manage,and control 
A) plan,direct,update,lead,and supervise 
B) accounting,finance,marketing,operations,and management 
C) organize,plan,control,staff,and manage 
D) plan,organize,staff,lead,and control 
E) plan,lead,organize,manage,and control D

Question 3

How do services differ from goods? Identify five ways.

Accepted Answer

Pick from the following: a service is usually intangible; it is often produced and consumed simultaneously; it is often unique; it involves high customer interaction; product definition is inconsistent; it is often knowledge-based; it is frequently dispersed; quality may be hard to evaluate; and reselling is unusual.

Question 4

________ is the operations management challenge that moves more decision making to the individual worker.

Accepted Answer

The answer of ________ is the operations management challenge that...

Question 5

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labor productivity will increase by:

Accepted Answer

A) 10%. 
B) 20%. 
C) 25%. 
D) 40%. 
E) 50%. 
A) 10%. 
B) 20%. 
C) 25%. 
D) 40%. 
E) 50%.

Question 6

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s; statistical sampling 
B) United Kingdom; mass production 
C) U.S.Army; logistics 
D) nineteenth century; interchangeable parts 
E) 1900s; queuing theory 
A) 1920s; statistical sampling 
B) United Kingdom; mass production 
C) U.S.Army; logistics 
D) nineteenth century; interchangeable parts 
E) 1900s; queuing theory

Question 7

Gibson Products produces cast bronze valves for use in offshore oil platforms.Currently,Gibson
produces 1600 valves per day.The 20 workers at Gibson work from 7 a.m.until 4 p.m.,with 30 minutes off for lunch and a 15 minute break during the morning work session and another at the afternoon work session.Gibson is in a competitive industry,and needs to increase productivity to stay competitive.They feel that a 20 percent increase is needed.
Gibson's management believes that the 20 percent increase will not be possible without a change in working conditions,so they change work hours.The new schedule calls on workers to work from 7:30 a.m.until 4:30 p.m.,during which workers can take one hour off at any time of their choosing.Obviously,the number of paid hours is the same as before,but production increases,perhaps because workers are given a bit more control over their workday.After this change,valve production increased to 1800 units per day.
a.Calculate labor productivity for the initial situation
b.Calculate labor productivity for the hypothetical 20 percent increase
c.What is the productivity after the change in work rules?
d.Write a short paragraph analyzing these results.

Accepted Answer

(a)Workers are active for eight hours pe

Question 8

Which of the following services is LEAST likely to be unique,i.e.,customized to a particular individual's needs?

Accepted Answer

A) dental care 
B) hairdressing 
C) legal services 
D) elementary education 
E) computer consulting 
A) dental care 
B) hairdressing 
C) legal services 
D) elementary education 
E) computer consulting

Question 9

Felicien grows mirlitons (that's Cajun for Chayote squash)in his 100 by 100 foot garden.He then sells the crop at the local farmers' market.Two summers ago,he was able to produce and sell 1200 pounds of mirlitons.Last summer,he tried a new fertilizer that promised a 50% increase in yield.He harvested 1900 pounds.Did the fertilizer live up to its promise?

Accepted Answer

Since the productivi

Question 10

________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Accepted Answer

The answer of ________ is the ability of the organization...

Question 11

Which of the following fosters specialization and worldwide supply chains?

Accepted Answer

A) more expensive transportation 
B) instant communication 
C) economies of scope 
D) managers with a broad knowledge of many things 
E) high trade tariffs 
A) more expensive transportation 
B) instant communication 
C) economies of scope 
D) managers with a broad knowledge of many things 
E) high trade tariffs

Question 12

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Accepted Answer

A) Services are typically labor-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive. 
A) Services are typically labor-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive.

Question 13

The 10 strategic operations management decisions include:

Accepted Answer

A) layout strategy. 
B) maintenance. 
C) process and capacity design. 
D) managing quality. 
E) all of the above. 
A) layout strategy. 
B) maintenance. 
C) process and capacity design. 
D) managing quality. 
E) all of the above.

Question 14

A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Accepted Answer

A) less than 2 hours 
B) between 9 and 10 hours 
C) between 2 and 6 hours 
D) between 6 and 8 hours 
E) between 8 and 9 hours 
A) less than 2 hours 
B) between 9 and 10 hours 
C) between 2 and 6 hours 
D) between 6 and 8 hours 
E) between 8 and 9 hours

Question 15

Identify the 10 strategic OM decisions.

Accepted Answer

Design of goods and services,m

Question 16

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 17

All organizations,including service firms such as banks and hospitals,have a production function.

Accepted Answer

A) True 
 B)False

Question 18

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

Accepted Answer

A) 25 boxes/hr. 
B) 50 boxes/hr. 
C) 5000 boxes/hr. 
D) 0.04 boxes/hr. 
E) 250 boxes/hr. 
A) 25 boxes/hr. 
B) 50 boxes/hr. 
C) 5000 boxes/hr. 
D) 0.04 boxes/hr. 
E) 250 boxes/hr.

Question 19

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

Accepted Answer

Productivity measures for a law office a

Question 20

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?

Accepted Answer

A) It has not changed. 
B) It has increased by 37.5 boxes/hr. 
C) It has increased by 20%. 
D) It has decreased by 8.3%. 
E) It has decreased by 9.1%. 
A) It has not changed. 
B) It has increased by 37.5 boxes/hr. 
C) It has increased by 20%. 
D) It has decreased by 8.3%. 
E) It has decreased by 9.1%.

Exam 1: Operations and Productivity

What is a knowledge society?

What are the five elements in the management process?

How do services differ from goods? Identify five ways.

________ is the operations management challenge that moves more decision making to the individual worker.

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labor productivity will increase by:

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

Which of the following services is LEAST likely to be unique,i.e.,customized to a particular individual's needs?

________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Which of the following fosters specialization and worldwide supply chains?

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

The 10 strategic operations management decisions include:

A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Identify the 10 strategic OM decisions.

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

All organizations,including service firms such as banks and hospitals,have a production function.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Walter Shewhart,in the ,provided the foundations for in operations management.