Question 1

Important attitudes reflect fundamental values,self-interest or identification with individuals or groups that a person values.

Accepted Answer

A) True 
 B)False

Question 2

Define and discuss the theory of cognitive dissonance.

Accepted Answer

Leon Festinger proposed the idea of cogn

Question 3

Explain the relationship between satisfaction and productivity at the individual and the organisational levels.

Accepted Answer

Recently,a review of more than 300 studi

Question 4

Actively and constructively attempting to improve one's work conditions is expressing dissatisfaction through loyalty.

Accepted Answer

A) True 
 B)False

Question 5

Variant
Psychological empowerment refers to the degree to which employees believe that the organisation values their contribution and cares about their well-being.

Accepted Answer

A) True 
 B)False

Question 6

Discuss whether or not employee satisfaction is related to positive customer outcomes.

Accepted Answer

The evidence indicates that satisfied em

Question 7

Which one of the following is NOT an attitude that is considered in the study of organisational behaviour?

Accepted Answer

A) job involvement 
B) organisational commitment 
C) job productivity 
D) job satisfaction 
A) job involvement 
B) organisational commitment 
C) job productivity 
D) job satisfaction

Question 8

The theory of cognitive dissonance seeks to explain the link between employers and employees.

Accepted Answer

A) True 
 B)False

Question 9

'Job satisfaction' has been shown to be a Western concept.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT a measurement of average job satisfaction levels?

Accepted Answer

A) comfort 
B) supervision 
C) training 
D) pay 
A) comfort 
B) supervision 
C) training 
D) pay

Question 11

Discuss how job satisfaction can impact employee productivity,absenteeism and turnover.

Accepted Answer

The statement 'happy workers are more li

Question 12

Variant
A person will rationalise his or her modified behaviour if a discrepancy is felt between the person's attitudes and behaviours.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is correct with regard to motivation and job satisfaction?

Accepted Answer

A) The things that motivate us are the same as what makes us happy. 
B) Money is most likely to make you happy. 
C) The things that motivate us are not always the same as what makes us happy. 
D) Money is most likely to make you unhappy. 
A) The things that motivate us are the same as what makes us happy. 
B) Money is most likely to make you happy. 
C) The things that motivate us are not always the same as what makes us happy. 
D) Money is most likely to make you unhappy.

Question 14

Job involvement is best defined as a worker's:

Accepted Answer

A) need to participate in organisational activities. 
B) general attitude toward his or her job. 
C) identification with the job. 
D) loyalty to the organisation. 
A) need to participate in organisational activities. 
B) general attitude toward his or her job. 
C) identification with the job. 
D) loyalty to the organisation.

Question 15

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing.Henry has decided that if he just waits,conditions will improve.Henry's approach to this problem is termed:

Accepted Answer

A) exit. 
B) loyalty. 
C) neglect. 
D) voice. 
A) exit. 
B) loyalty. 
C) neglect. 
D) voice.

Question 16

Variant When Mathilda's attitude is positive toward her job,she has:

Accepted Answer

A) job involvement. 
B) values. 
C) job satisfaction. 
D) organisational commitment. 
A) job involvement. 
B) values. 
C) job satisfaction. 
D) organisational commitment.

Question 17

Maria is dissatisfied with the way that her manager treats her.She has quit her job and found a new position with another firm.She has expressed her dissatisfaction through:

Accepted Answer

A) exit. 
B) neglect. 
C) loyalty. 
D) voice. 
A) exit. 
B) neglect. 
C) loyalty. 
D) voice.

Question 18

________ represents the degree to which employees identify with their employer,the goals of the organisation and their desire to maintain membership in the organisation.

Accepted Answer

A) Psychological empowerment 
B) Job satisfaction 
C) Perceived organisational support 
D) Organisational commitment 
A) Psychological empowerment 
B) Job satisfaction 
C) Perceived organisational support 
D) Organisational commitment

Question 19

Among most developed countries,the majority of workers are satisfied with their jobs.

Accepted Answer

A) True 
 B)False

Question 20

Craig,Jenna and Sarah all work for the same accounting firm.Craig is generally happy about his job.Jenna believes that her role is very important within the firm and is proud of her own high performance levels.She firmly believes in maintaining the integrity of her work.Sarah,on the other hand,feels strongly about her membership with the firm.When she meets old acquaintances outside of her work,she is always eager to tell them about her firm.She is also keen to attend any functions held by the firm. Sarah's situation is an example of:

Accepted Answer

A) job satisfaction. 
B) organisational commitment. 
C) job involvement. 
D) perceived organisational support. 
A) job satisfaction. 
B) organisational commitment. 
C) job involvement. 
D) perceived organisational support.

Important attitudes reflect fundamental values,self-interest or identification with individuals or groups that a person values.

Define and discuss the theory of cognitive dissonance.

Explain the relationship between satisfaction and productivity at the individual and the organisational levels.

Actively and constructively attempting to improve one's work conditions is expressing dissatisfaction through loyalty.

Variant Psychological empowerment refers to the degree to which employees believe that the organisation values their contribution and cares about their well-being.

Discuss whether or not employee satisfaction is related to positive customer outcomes.

Which one of the following is NOT an attitude that is considered in the study of organisational behaviour?

The theory of cognitive dissonance seeks to explain the link between employers and employees.

'Job satisfaction' has been shown to be a Western concept.

Which of the following is NOT a measurement of average job satisfaction levels?

Discuss how job satisfaction can impact employee productivity,absenteeism and turnover.

Variant A person will rationalise his or her modified behaviour if a discrepancy is felt between the person's attitudes and behaviours.

Which of the following statements is correct with regard to motivation and job satisfaction?

Job involvement is best defined as a worker's:

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing.Henry has decided that if he just waits,conditions will improve.Henry's approach to this problem is termed:

Variant When Mathilda's attitude is positive toward her job,she has:

Maria is dissatisfied with the way that her manager treats her.She has quit her job and found a new position with another firm.She has expressed her dissatisfaction through:

________ represents the degree to which employees identify with their employer,the goals of the organisation and their desire to maintain membership in the organisation.

Among most developed countries,the majority of workers are satisfied with their jobs.

What Is Organisational Behaviour

The Individual

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 3: Attitudes and Job Satisfaction

Important attitudes reflect fundamental values,self-interest or identification with individuals or groups that a person values.

Define and discuss the theory of cognitive dissonance.

Explain the relationship between satisfaction and productivity at the individual and the organisational levels.

Actively and constructively attempting to improve one's work conditions is expressing dissatisfaction through loyalty.

Variant Psychological empowerment refers to the degree to which employees believe that the organisation values their contribution and cares about their well-being.

Discuss whether or not employee satisfaction is related to positive customer outcomes.

Which one of the following is NOT an attitude that is considered in the study of organisational behaviour?

The theory of cognitive dissonance seeks to explain the link between employers and employees.

'Job satisfaction' has been shown to be a Western concept.

Which of the following is NOT a measurement of average job satisfaction levels?

Discuss how job satisfaction can impact employee productivity,absenteeism and turnover.

Variant A person will rationalise his or her modified behaviour if a discrepancy is felt between the person's attitudes and behaviours.

Which of the following statements is correct with regard to motivation and job satisfaction?

Job involvement is best defined as a worker's:

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing.Henry has decided that if he just waits,conditions will improve.Henry's approach to this problem is termed:

Variant When Mathilda's attitude is positive toward her job,she has:

Maria is dissatisfied with the way that her manager treats her.She has quit her job and found a new position with another firm.She has expressed her dissatisfaction through:

________ represents the degree to which employees identify with their employer,the goals of the organisation and their desire to maintain membership in the organisation.

Among most developed countries,the majority of workers are satisfied with their jobs.

What Is Organisational Behaviour

The Individual

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters