Question 1

When debating with a co-worker the need for different types of job attitudes,what is your response?

Accepted Answer

Evidence suggests that these attitudes a

Question 2

Variant
The summation of job facets is more time-consuming than using the single global rating method to measure job satisfaction.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a FALSE statement about organisational commitment?

Accepted Answer

A) Positive relationships exist between organisational commitment and productivity. 
B) The relationship between commitment and performance is higher for new employees. 
C) Reduction in commitment leads to lower levels of creative performance. 
D) Employees who are committed will tend to show lower levels of attendance. 
A) Positive relationships exist between organisational commitment and productivity. 
B) The relationship between commitment and performance is higher for new employees. 
C) Reduction in commitment leads to lower levels of creative performance. 
D) Employees who are committed will tend to show lower levels of attendance.

Question 4

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Accepted Answer

A) True 
 B)False

Question 5

Employees at Acme Express are dissatisfied with working conditions,salary and the general attitude of management.Mark,Susan and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Mark is dealing with his dissatisfaction through:

Accepted Answer

A) loyalty. 
B) exit. 
C) voice. 
D) neglect. 
A) loyalty. 
B) exit. 
C) voice. 
D) neglect.

Question 6

The ________ component of an attitude refers to an intention to behave in a certain way toward someone or something.

Accepted Answer

A) affective 
B) evaluative 
C) cognitive 
D) behavioural 
A) affective 
B) evaluative 
C) cognitive 
D) behavioural

Question 7

Explain how psychological empowerment affects job involvement.

Accepted Answer

Psychological empowerment is a result of

Question 8

Loyalty is a passive and constructive response to dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 9

The degree to which a person identifies with his or her job,actively participates in it and considers his or her performance important to self-worth is:

Accepted Answer

A) job involvement. 
B) job satisfaction. 
C) organisational commitment. 
D) job stability. 
A) job involvement. 
B) job satisfaction. 
C) organisational commitment. 
D) job stability.

Question 10

Variant The degree to which employees believe they are valued by their organisation and that it will care about their well-being is:

Accepted Answer

A) employee engagement. 
B) psychological empowerment. 
C) organisational commitment. 
D) perceived organisational support. 
A) employee engagement. 
B) psychological empowerment. 
C) organisational commitment. 
D) perceived organisational support.

Question 11

Core self-evaluations are:

Accepted Answer

A) cognitive-based conclusions people make about themselves regarding their capabilities,competence and worth as a person. 
B) bottom-line conclusions people have about their capabilities,competence and worth as a person. 
C) emotional conclusions people make about their capabilities,competence and worth as a person. 
D) psychological conclusions people make about themselves regarding their capabilities,competence and worth as a person. 
A) cognitive-based conclusions people make about themselves regarding their capabilities,competence and worth as a person. 
B) bottom-line conclusions people have about their capabilities,competence and worth as a person. 
C) emotional conclusions people make about their capabilities,competence and worth as a person. 
D) psychological conclusions people make about themselves regarding their capabilities,competence and worth as a person.

Question 12

Which of the following statements is NOT true?

Accepted Answer

A) Satisfied employees increase customer satisfaction and loyalty. 
B) Satisfied employees are more prone to absenteeism. 
C) Organisations with more satisfied employees tend to be more effective. 
D) The relationship between job satisfaction and turnover is stronger than between job satisfaction and absenteeism. 
A) Satisfied employees increase customer satisfaction and loyalty. 
B) Satisfied employees are more prone to absenteeism. 
C) Organisations with more satisfied employees tend to be more effective. 
D) The relationship between job satisfaction and turnover is stronger than between job satisfaction and absenteeism.

Question 13

Perceived organisational support (POS)is the degree to which employees believe that the organisation values their contribution and cares about their well-being.

Accepted Answer

A) True 
 B)False

Question 14

There is a negative relationship between absenteeism from work and job satisfaction.

Accepted Answer

A) True 
 B)False

Question 15

Neglect is an active and destructive response to dissatisfaction in which an employee waits for conditions to improve.

Accepted Answer

A) True 
 B)False

Question 16

An increase in absenteeism is an example of dissatisfaction expressed through neglect.

Accepted Answer

A) True 
 B)False

Question 17

An employee's assessment of his or her satisfaction is:

Accepted Answer

A) a collection of attitudes and behaviours. 
B) a complex collection of many discrete elements. 
C) difficult and expensive to measure. 
D) irrelevant to actual work outcomes. 
A) a collection of attitudes and behaviours. 
B) a complex collection of many discrete elements. 
C) difficult and expensive to measure. 
D) irrelevant to actual work outcomes.

Question 18

Job satisfaction is best described as a(an):

Accepted Answer

A) value. 
B) attitude. 
C) behaviour. 
D) commitment. 
A) value. 
B) attitude. 
C) behaviour. 
D) commitment.

Question 19

Brian runs a lawn-mowing business in the suburbs of Melbourne.He employs five workers,each of whom operates their own independent garden maintenance unit comprising of a utility truck and assorted lawn-mowing equipment. Martin has worked for Brian for seven years.Martin tells his wife how much he loves the autonomy of his job.In his attitude to his work,Martin is expressing the ________ component.

Accepted Answer

A) evaluative 
B) cognitive 
C) behavioural 
D) affective 
A) evaluative 
B) cognitive 
C) behavioural 
D) affective

Question 20

Variant A person who experiences positive feelings about his or her job is experiencing:

Accepted Answer

A) job involvement. 
B) job satisfaction. 
C) organisational commitment. 
D) job stability. 
A) job involvement. 
B) job satisfaction. 
C) organisational commitment. 
D) job stability.

When debating with a co-worker the need for different types of job attitudes,what is your response?

Variant The summation of job facets is more time-consuming than using the single global rating method to measure job satisfaction.

Which of the following is a FALSE statement about organisational commitment?

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

The ________ component of an attitude refers to an intention to behave in a certain way toward someone or something.

Explain how psychological empowerment affects job involvement.

Loyalty is a passive and constructive response to dissatisfaction.

The degree to which a person identifies with his or her job,actively participates in it and considers his or her performance important to self-worth is:

Variant The degree to which employees believe they are valued by their organisation and that it will care about their well-being is:

Core self-evaluations are:

Which of the following statements is NOT true?

Perceived organisational support (POS)is the degree to which employees believe that the organisation values their contribution and cares about their well-being.

There is a negative relationship between absenteeism from work and job satisfaction.

Neglect is an active and destructive response to dissatisfaction in which an employee waits for conditions to improve.

An increase in absenteeism is an example of dissatisfaction expressed through neglect.

An employee's assessment of his or her satisfaction is:

Job satisfaction is best described as a(an):

Variant A person who experiences positive feelings about his or her job is experiencing:

What Is Organisational Behaviour

The Individual

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 3: Attitudes and Job Satisfaction

When debating with a co-worker the need for different types of job attitudes,what is your response?

Variant The summation of job facets is more time-consuming than using the single global rating method to measure job satisfaction.

Which of the following is a FALSE statement about organisational commitment?

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

The ________ component of an attitude refers to an intention to behave in a certain way toward someone or something.

Explain how psychological empowerment affects job involvement.

Loyalty is a passive and constructive response to dissatisfaction.

The degree to which a person identifies with his or her job,actively participates in it and considers his or her performance important to self-worth is:

Variant The degree to which employees believe they are valued by their organisation and that it will care about their well-being is:

Core self-evaluations are:

Which of the following statements is NOT true?

Perceived organisational support (POS)is the degree to which employees believe that the organisation values their contribution and cares about their well-being.

There is a negative relationship between absenteeism from work and job satisfaction.

Neglect is an active and destructive response to dissatisfaction in which an employee waits for conditions to improve.

An increase in absenteeism is an example of dissatisfaction expressed through neglect.

An employee's assessment of his or her satisfaction is:

Job satisfaction is best described as a(an):

Variant A person who experiences positive feelings about his or her job is experiencing:

What Is Organisational Behaviour

The Individual

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters