Question 1

A method of presenting and analyzing data involving two or more variables to discover relationships in the data is referred to as

Accepted Answer

A) data mining. 
B) statistical inference. 
C) a cross tabulation. 
D) sampling. 
E) an experiment. 
A) data mining. 
B) statistical inference. 
C) a cross tabulation. 
D) sampling. 
E) an experiment. C

Question 2

The __________ in a decision are the restrictions placed on potential solutions to a problem.

Accepted Answer

A) dependent variables 
B) obstructions 
C) objectives 
D) constraints 
E) inhibitors 
A) dependent variables 
B) obstructions 
C) objectives 
D) constraints 
E) inhibitors D

Question 3

The field of marketing that studies the brain and its response to marketing stimuli is referred to as

Accepted Answer

A) extrapolation. 
B) hypothesizing. 
C) neuromarketing. 
D) deduction. 
E) conjecture. 
A) extrapolation. 
B) hypothesizing. 
C) neuromarketing. 
D) deduction. 
E) conjecture. C

Question 4

The third step of the marketing research approach is to __________.

Accepted Answer

A) develop findings 
B) define the problem 
C) take marketing actions 
D) develop the research plan 
E) collect relevant information 
A) develop findings 
B) define the problem 
C) take marketing actions 
D) develop the research plan 
E) collect relevant information

Question 5

Marketing teams must be vigilant in looking for ways to improve the analysis and results in order to learn lessons that might apply to future marketing research efforts.Evaluating the results of marketing research involves

Accepted Answer

A) asking prospective customers if they are likely to buy the product during some future time period. 
B) requesting the firm's salespeople to forecast sales during a coming period. 
C) determining if the marketing research and analysis used to develop the recommendations was effective. 
D) collecting projections from all regional sales managers and making projections based on a region to region basis. 
E) collecting data from marketing experts about changes in the environment. 
A) asking prospective customers if they are likely to buy the product during some future time period. 
B) requesting the firm's salespeople to forecast sales during a coming period. 
C) determining if the marketing research and analysis used to develop the recommendations was effective. 
D) collecting projections from all regional sales managers and making projections based on a region to region basis. 
E) collecting data from marketing experts about changes in the environment.

Question 6

The approaches that can be used to collect data to solve all or part of a marketing research problem are referred to as

Accepted Answer

A) methods. 
B) proposals. 
C) strategies. 
D) tactics. 
E) analyses. 
A) methods. 
B) proposals. 
C) strategies. 
D) tactics. 
E) analyses.

Question 7

__________ question allows respondents to express opinions,ideas,or behaviors in their own words without being forced to choose among alternatives that have been predetermined by a marketing researcher.

Accepted Answer

A) dichotomous 
B) open-ended 
C) closed-end 
D) fixed-alternative 
E) semantic differential 
A) dichotomous 
B) open-ended 
C) closed-end 
D) fixed-alternative 
E) semantic differential

Question 8

Consider the Marketing Research Method Photo C above.What type of marketing research method is MOST LIKELY being represented with observers behind a one-way mirror watching a discussion among people about topics of interest to marketers?

Accepted Answer

A) individual interview 
B) questionnaire data 
C) social network 
D) information panel 
E) focus group 
A) individual interview 
B) questionnaire data 
C) social network 
D) information panel 
E) focus group

Question 9

Data mining refers to

Accepted Answer

A) any form of electronically-generated market research. 
B) the extraction of hidden predictive information from large databases to find statistical links between consumer purchasing patterns and marketing actions. 
C) a branch of marketing specializing in obtaining both objective and subjective data to be used by other companies or organizations. 
D) obtaining information about a competitor and its products for use by one's own firm. 
E) the use of information derived solely from unsolicited sources such as customer complaints or complements. 
A) any form of electronically-generated market research. 
B) the extraction of hidden predictive information from large databases to find statistical links between consumer purchasing patterns and marketing actions. 
C) a branch of marketing specializing in obtaining both objective and subjective data to be used by other companies or organizations. 
D) obtaining information about a competitor and its products for use by one's own firm. 
E) the use of information derived solely from unsolicited sources such as customer complaints or complements.

Question 10

Criteria or standards used in evaluating proposed solutions to a problem are referred to as

Accepted Answer

A) solution factors. 
B) constraints. 
C) determinant factors. 
D) measures of success. 
E) resolution parameters. 
A) solution factors. 
B) constraints. 
C) determinant factors. 
D) measures of success. 
E) resolution parameters.

Question 11

Observing people and asking them questions are the two principal ways to obtain

Accepted Answer

A) external secondary data. 
B) internal secondary data. 
C) primary data. 
D) experimental independent variables. 
E) nonprobability data. 
A) external secondary data. 
B) internal secondary data. 
C) primary data. 
D) experimental independent variables. 
E) nonprobability data.

Question 12

What is the difference between a semantic differential scale and a Likert scale?

Accepted Answer

Both are used with fixed alternative que

Question 13

When a marketing manager begins asking "what if" questions to determine how changes in a factor like price or advertising affect marketing results like sales or profits,she is performing a(n)__________ analysis.

Accepted Answer

A) marketing 
B) environmental 
C) structured 
D) query 
E) sensitivity 
A) marketing 
B) environmental 
C) structured 
D) query 
E) sensitivity

Question 14

Secondary data are the

Accepted Answer

A) facts and figures that have already been recorded before the project at hand. 
B) facts and figures that are newly collected for the project at hand. 
C) facts and figures obtained by watching people mechanically rather than in person. 
D) facts and figures obtained by asking people questions through the use of information technology. 
E) conclusions developed from information obtained from a representative sample of a population. 
A) facts and figures that have already been recorded before the project at hand. 
B) facts and figures that are newly collected for the project at hand. 
C) facts and figures obtained by watching people mechanically rather than in person. 
D) facts and figures obtained by asking people questions through the use of information technology. 
E) conclusions developed from information obtained from a representative sample of a population.

Question 15

Three frequently used sales forecasting techniques are (1)judgments of the decision maker; (2)surveys of knowledgeable groups;and (3)__________.

Accepted Answer

A) heuristic prognostications 
B) customer contracts 
C) trade association experts 
D) statistical methods 
E) empirical studies 
A) heuristic prognostications 
B) customer contracts 
C) trade association experts 
D) statistical methods 
E) empirical studies

Question 16

Which of the following statements concerning personal observation is most accurate?

Accepted Answer

A) Personal observation is more accurate than ethnopsychic research because the observer/analyst is able to pick up subtleties in the respondent's body language,speech patterns,and facial movements that are often missed by other data collection methods. 
B) Personal observation is especially suited for small businesses that need the research data but cannot afford more expensive data collection methods. 
C) Personal observation is very effective since it can reveal not only what people do,but also effectively determine why they do it. 
D) Personal observation is both useful and flexible,but has reliability issues when different observers watching the same event report different results. 
E) With personal observation,different observers will reliably report the same conclusions when watching the same event,such as people brushing their teeth. 
A) Personal observation is more accurate than ethnopsychic research because the observer/analyst is able to pick up subtleties in the respondent's body language,speech patterns,and facial movements that are often missed by other data collection methods. 
B) Personal observation is especially suited for small businesses that need the research data but cannot afford more expensive data collection methods. 
C) Personal observation is very effective since it can reveal not only what people do,but also effectively determine why they do it. 
D) Personal observation is both useful and flexible,but has reliability issues when different observers watching the same event report different results. 
E) With personal observation,different observers will reliably report the same conclusions when watching the same event,such as people brushing their teeth.

Question 17

Briefly explain what a marketing "driver" is.Give three examples.

Accepted Answer

A marketing "driver" is a factor that in

Question 18

Red Carpet Baby!,a children's accessory and toy store,is considering expanding the size of the store.The manager queries its marketing database to understand how a change in square footage might impact sales.She is performing a(n)__________.

Accepted Answer

A) marketing action analysis 
B) environmental scan 
C) situational analysis 
D) sensitivity analysis 
E) problem search 
A) marketing action analysis 
B) environmental scan 
C) situational analysis 
D) sensitivity analysis 
E) problem search

Question 19

The method of __________ involves generalizing the results from the sample to much larger groups of distributors,customers,or prospects to help decide on marketing actions.

Accepted Answer

A) nonprobability sampling 
B) probability sampling 
C) extrapolation 
D) statistical inference 
E) criteria sampling 
A) nonprobability sampling 
B) probability sampling 
C) extrapolation 
D) statistical inference 
E) criteria sampling

Question 20

What is the basic difference between primary and secondary data,and what are the advantages and disadvantages of each?

Accepted Answer

Secondary data are facts and figures tha

Exam 8: Marketing Research: From Customer Insights to Actions

A method of presenting and analyzing data involving two or more variables to discover relationships in the data is referred to as

The __________ in a decision are the restrictions placed on potential solutions to a problem.

The field of marketing that studies the brain and its response to marketing stimuli is referred to as

The third step of the marketing research approach is to __________.

Marketing teams must be vigilant in looking for ways to improve the analysis and results in order to learn lessons that might apply to future marketing research efforts.Evaluating the results of marketing research involves

The approaches that can be used to collect data to solve all or part of a marketing research problem are referred to as

__________ question allows respondents to express opinions,ideas,or behaviors in their own words without being forced to choose among alternatives that have been predetermined by a marketing researcher.

Consider the Marketing Research Method Photo C above.What type of marketing research method is MOST LIKELY being represented with observers behind a one-way mirror watching a discussion among people about topics of interest to marketers?

Data mining refers to

Criteria or standards used in evaluating proposed solutions to a problem are referred to as

Observing people and asking them questions are the two principal ways to obtain

What is the difference between a semantic differential scale and a Likert scale?

When a marketing manager begins asking "what if" questions to determine how changes in a factor like price or advertising affect marketing results like sales or profits,she is performing a(n)__________ analysis.

Secondary data are the

Three frequently used sales forecasting techniques are (1)judgments of the decision maker; (2)surveys of knowledgeable groups;and (3)__________.

Which of the following statements concerning personal observation is most accurate?

Briefly explain what a marketing "driver" is.Give three examples.

Red Carpet Baby!,a children's accessory and toy store,is considering expanding the size of the store.The manager queries its marketing database to understand how a change in square footage might impact sales.She is performing a(n)__________.

The method of __________ involves generalizing the results from the sample to much larger groups of distributors,customers,or prospects to help decide on marketing actions.

What is the basic difference between primary and secondary data,and what are the advantages and disadvantages of each?

Creating Customer Relationships and Value Through Marketing

Developing Successful Organizational and Marketing Strategies

Scanning the Marketing Environment

Ethical and Social Responsibility in Marketing

Understanding Consumer Behavior

Understanding Organizations As Customers

Understanding and Reaching Global Consumers and Markets

Market Segmentation, Targeting, and Positioning

Developing New Products and Services

Managing Successful Products, Services, and Brands

Services Marketing

Building the Price Foundation

Arriving at the Final Price

Managing Marketing Channels and Supply Chains

Retailing and Wholesaling

Integrated Marketing Communications and Direct Marketing

Advertising, Sales Promotion, and Public Relations

Using Social Media to Connect With Consumers

Personal Selling and Sales Management

Implementing Interactive and Multichannel Marketing

Pulling It All Together: the Strategic Marketing Process

Building an Effective Marketing Plan

Financial Aspects of Marketing

Filters