Question 1

Which of the following is not part of value-chain analysis?

Accepted Answer

A) product research 
B) quality management 
C) supply chain management 
D) marketing 
E) human resources 
A) product research 
B) quality management 
C) supply chain management 
D) marketing 
E) human resources

Question 2

Which of the following statements is true?

Accepted Answer

A) Corporate mission is shaped by functional strategies. 
B) Corporate strategy is shaped by functional strategies. 
C) Functional strategies are shaped by corporate strategy. 
D) External conditions are shaped by corporate mission. 
E) Functional area missions are merged to become the organizational mission. 
A) Corporate mission is shaped by functional strategies. 
B) Corporate strategy is shaped by functional strategies. 
C) Functional strategies are shaped by corporate strategy. 
D) External conditions are shaped by corporate mission. 
E) Functional area missions are merged to become the organizational mission.

Question 3

How do global operations attract new markets?

Accepted Answer

Because international operations require

Question 4

Experience differentiation:

Accepted Answer

A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) attempts to make the service experience different for every single customer. 
A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) attempts to make the service experience different for every single customer.

Question 5

Which of the international operations strategies involves low cost reductions and low local responsiveness?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy

Question 6

State two examples of cultural and ethical issues that face operations managers in a global environment.

Accepted Answer

Student responses will vary,but there ar

Question 7

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Accepted Answer

A) True 
 B)False

Question 8

NAFTA seeks to phase out all trade and tariff barriers among Canada,Mexico,and the United States.

Accepted Answer

A) True 
 B)False

Question 9

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

Accepted Answer

A) nearshoring 
B) farshoring 
C) offshoring 
D) outsourcing 
E) backsourcing 
A) nearshoring 
B) farshoring 
C) offshoring 
D) outsourcing 
E) backsourcing

Question 10

Key success factors and core competencies are synonyms.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements regarding the Dreamliner 787 is true?

Accepted Answer

A) Boeing has found partners in over a dozen countries. 
B) The new aircraft incorporates a wide range of aerospace technologies. 
C) The new aircraft uses engines from not one,but two manufacturers. 
D) Boeing will add only 20 to 30 percent of the aircraft's value. 
E) All of the above are true. 
A) Boeing has found partners in over a dozen countries. 
B) The new aircraft incorporates a wide range of aerospace technologies. 
C) The new aircraft uses engines from not one,but two manufacturers. 
D) Boeing will add only 20 to 30 percent of the aircraft's value. 
E) All of the above are true.

Question 12

Response-based competitive advantage can be:

Accepted Answer

A) flexible response. 
B) reliable response. 
C) quick response. 
D) all of the above. 
E) none of the above. 
A) flexible response. 
B) reliable response. 
C) quick response. 
D) all of the above. 
E) none of the above.

Question 13

Outsourcing manufacturing is also known as ________.

Accepted Answer

contract m

Question 14

Firms using the global strategy can be thought of as "world companies."

Accepted Answer

A) True 
 B)False

Question 15

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Accepted Answer

A) True 
 B)False

Question 16

With reference to cultural and ethical issues,the World Trade Organization has:

Accepted Answer

A) eliminated bribery. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labor and child labor. 
E) played little role in addressing cultural and ethical issues among nations. 
A) eliminated bribery. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labor and child labor. 
E) played little role in addressing cultural and ethical issues among nations.

Question 17

An SWOT analysis determines:

Accepted Answer

A) internal strengths and weaknesses and internal opportunities and threats. 
B) internal strengths and weaknesses and external opportunities and threats. 
C) external strengths and weaknesses and internal opportunities and threats. 
D) external strengths and weaknesses and external opportunities and threats. 
E) internal strengths and opportunities and external weaknesses and threats. 
A) internal strengths and weaknesses and internal opportunities and threats. 
B) internal strengths and weaknesses and external opportunities and threats. 
C) external strengths and weaknesses and internal opportunities and threats. 
D) external strengths and weaknesses and external opportunities and threats. 
E) internal strengths and opportunities and external weaknesses and threats.

Question 18

The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:

Accepted Answer

A) sensory response. 
B) time-based competition. 
C) differentiation. 
D) flexible response. 
E) experience differentiation. 
A) sensory response. 
B) time-based competition. 
C) differentiation. 
D) flexible response. 
E) experience differentiation.

Question 19

The ________ strategy uses exports and licenses to penetrate globally.

Accepted Answer

The answer of The ________ strategy uses exports and licenses...

Question 20

The ________ strategy uses subsidiaries,franchises,or joint ventures with substantial independence.

Accepted Answer

The answer of The ________ strategy uses subsidiaries,franchises,or joint ventures...

Exam 2: The Global Environment and Operations Strategy

Which of the following is not part of value-chain analysis?

Which of the following statements is true?

How do global operations attract new markets?

Experience differentiation:

Which of the international operations strategies involves low cost reductions and low local responsiveness?

State two examples of cultural and ethical issues that face operations managers in a global environment.

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

NAFTA seeks to phase out all trade and tariff barriers among Canada,Mexico,and the United States.

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

Key success factors and core competencies are synonyms.

Which of the following statements regarding the Dreamliner 787 is true?

Response-based competitive advantage can be:

Outsourcing manufacturing is also known as ________.

Firms using the global strategy can be thought of as "world companies."

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

With reference to cultural and ethical issues,the World Trade Organization has:

An SWOT analysis determines:

The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:

The ________ strategy uses exports and licenses to penetrate globally.

The ________ strategy uses subsidiaries,franchises,or joint ventures with substantial independence.

Operations and Productivity

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Process Design

Location Decisions

Layout Decisions

Job Design and Work Measurement

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters