Question 1

What is the difference between a firm's mission and its strategy?

Accepted Answer

A firm's mission is the purpos

Question 2

Starbucks is one of the best known coffeehouse chains in the world.Each store sells a variety of innovative products to complement the array of coffee choices available.However,75% of current stores are located in the United States and the expensive nature of the coffee leaves Starbucks vulnerable to changes in consumer spending behavior (such as recessions).Recently Starbucks has begun initiatives to sell its specialty coffee beans for home use,presenting a chance for a large increase in revenue and diversification.However,Starbucks faces fierce competition seeking a piece of its lucrative market share and the threat of consumer behavior changes,given its reputation rides on a singular product.Perform an SWOT analysis for Starbucks.

Accepted Answer

Strengths-High profit specialty coffee,w

Question 3

Which of the following is not an advantage of outsourcing?

Accepted Answer

A) cost savings 
B) gaining outside expertise 
C) improving operations and service 
D) outsourcing core competencies 
E) accessing outside technology 
A) cost savings 
B) gaining outside expertise 
C) improving operations and service 
D) outsourcing core competencies 
E) accessing outside technology

Question 4

Which of the following statements is most correct?

Accepted Answer

A) KSFs are often necessary,but not sufficient for competitive advantage. 
B) KSFs are often sufficient,but not necessary for competitive advantage. 
C) KSFs are neither necessary nor sufficient for competitive advantage. 
D) KSFs are both necessary and sufficient for competitive advantage. 
E) None of the above statements is correct. 
A) KSFs are often necessary,but not sufficient for competitive advantage. 
B) KSFs are often sufficient,but not necessary for competitive advantage. 
C) KSFs are neither necessary nor sufficient for competitive advantage. 
D) KSFs are both necessary and sufficient for competitive advantage. 
E) None of the above statements is correct.

Question 5

An organization's strategy is the purpose or rationale for its existence.

Accepted Answer

A) True 
 B)False

Question 6

An operations manager is performing a factor-rating analysis to help her choose an outsourcing provider.She is focusing on three factors: A,B,and C,with weights of .50,.20,and .30,respectively.She has scored one potential outsourcer,Ling Services,on each of the factors using a scale of 10-50.Ling Services received a score of 30 for factor A,46 for factor B,and 22 for factor C.What is the factor-rating score for Ling Services?

Accepted Answer

A) 98.0 
B) 32.7 
C) 21.8 
D) 29.2 
E) 30.8 
A) 98.0 
B) 32.7 
C) 21.8 
D) 29.2 
E) 30.8

Question 7

Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Accepted Answer

A) True 
 B)False

Question 8

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Accepted Answer

A) theory of competitive advantage 
B) theory of core competencies 
C) theory of comparative advantage 
D) theory of outsourcing 
E) theory of offshoring 
A) theory of competitive advantage 
B) theory of core competencies 
C) theory of comparative advantage 
D) theory of outsourcing 
E) theory of offshoring

Question 9

Which of the following best describes experience differentiation?

Accepted Answer

A) immerses consumers in the delivery of a service 
B) uses people's five senses to enhance the service 
C) complements physical elements with visual and sound elements 
D) consumers may become active participants in the product or service 
E) All of the above are elements of experience differentiation. 
A) immerses consumers in the delivery of a service 
B) uses people's five senses to enhance the service 
C) complements physical elements with visual and sound elements 
D) consumers may become active participants in the product or service 
E) All of the above are elements of experience differentiation.

Question 10

Which of the following statements about organizational missions is FALSE?

Accepted Answer

A) They reflect a company's purpose. 
B) They indicate what a company intends to contribute to society. 
C) They are formulated after strategies are known. 
D) They define a company's reason for existence. 
E) They provide guidance for functional area missions. 
A) They reflect a company's purpose. 
B) They indicate what a company intends to contribute to society. 
C) They are formulated after strategies are known. 
D) They define a company's reason for existence. 
E) They provide guidance for functional area missions.

Question 11

An operations manager is performing a factor-rating analysis to help him choose an outsourcing provider.He is focusing on two factors: A and B,using a weight of 75% for factor A and 25% for factor B.He has scored five different potential providers on both factors,using a scale of 1-5,with 1 representing the BEST score.Based on the scores provided in the table below,which provider should be chosen?

Accepted Answer

A) Alpha 
B) Beta 
C) Gamma 
D) Phi 
E) Omega 
A) Alpha 
B) Beta 
C) Gamma 
D) Phi 
E) Omega

Question 12

Advantages of outsourcing do NOT include:

Accepted Answer

A) cost savings. 
B) gaining outside expertise. 
C) maintaining a focus on core competencies. 
D) accessing outside technology. 
E) potential creation of future competition. 
A) cost savings. 
B) gaining outside expertise. 
C) maintaining a focus on core competencies. 
D) accessing outside technology. 
E) potential creation of future competition.

Question 13

Which of the following has made the LEAST progress along its product life cycle?

Accepted Answer

A) drive-through restaurants 
B) Boeing 787 
C) iPods 
D) 3-D game players 
E) Xbox 360 
A) drive-through restaurants 
B) Boeing 787 
C) iPods 
D) 3-D game players 
E) Xbox 360

Question 14

One reason to globalize is to learn to improve operations.

Accepted Answer

A) True 
 B)False

Question 15

According to the authors,which of the following strategic concepts allow firms to achieve their missions?

Accepted Answer

A) productivity,efficiency,and quality leadership 
B) differentiation,cost leadership,and response 
C) differentiation,quality leadership,and response 
D) distinctive competency,cost leadership,and experience 
E) differentiation,distinctive competency,quality leadership,and capacity 
A) productivity,efficiency,and quality leadership 
B) differentiation,cost leadership,and response 
C) differentiation,quality leadership,and response 
D) distinctive competency,cost leadership,and experience 
E) differentiation,distinctive competency,quality leadership,and capacity

Question 16

To attract and retain global talent,and to expand a product's life cycle,are both reasons to globalize.

Accepted Answer

A) True 
 B)False

Question 17

Identify five main advantages of outsourcing.

Accepted Answer

(1)cost savings, (2)gaining ou

Question 18

The creation of a unique advantage over competitors is called a(n)________.

Accepted Answer

competitiv

Question 19

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

Accepted Answer

Answers will vary,but Disney and Hard Ro

Question 20

Key success factors are those activities that are key to achieving competitive advantage.

Accepted Answer

A) True 
 B)False

Exam 2: The Global Environment and Operations Strategy

What is the difference between a firm's mission and its strategy?

Which of the following is not an advantage of outsourcing?

Which of the following statements is most correct?

An organization's strategy is the purpose or rationale for its existence.

Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Which of the following best describes experience differentiation?

Which of the following statements about organizational missions is FALSE?

Advantages of outsourcing do NOT include:

Which of the following has made the LEAST progress along its product life cycle?

One reason to globalize is to learn to improve operations.

According to the authors,which of the following strategic concepts allow firms to achieve their missions?

To attract and retain global talent,and to expand a product's life cycle,are both reasons to globalize.

Identify five main advantages of outsourcing.

The creation of a unique advantage over competitors is called a(n)________.

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

Key success factors are those activities that are key to achieving competitive advantage.

Operations and Productivity

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Process Design

Location Decisions

Layout Decisions

Job Design and Work Measurement

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters