Question 1

Petroleum refineries typically use continuous flow processes.

Accepted Answer

A) True 
 B)False

Question 2

The principle of postponement is modeled by the worker that has known his assignment for several weeks,but waits until the day before the product is to be delivered to begin production.

Accepted Answer

A) True 
 B)False

Question 3

Higher volume in a process is generally associated with:

Accepted Answer

A) more resource flexibility. 
B) more capital intensity. 
C) greater customer involvement. 
D) fewer opportunities for standardization. 
A) more resource flexibility. 
B) more capital intensity. 
C) greater customer involvement. 
D) fewer opportunities for standardization.

Question 4

Use the following to answer the questions below.
Acme Machine is a job shop that makes specialty parts for the airline industry.Figure #1 below shows the block plan for key manufacturing operations in its current facility.Acme believes there may be a way to reduce the total distance traveled between departments.Consider the two revisions that have been suggested,based on the closeness matrix shown below the block plans.The aisles are shown by the dotted lines in Figure 1.    
-If travel between departments is restricted to the aisles shown in Figure 1,what is the total weighted-distance (wd)score for the block plan shown in Revision 1?

Accepted Answer

A) less than or equal to 30 
B) greater than 30 but less than or equal to 60 
C) greater than 60 but less than or equal to 90 
D) greater than 90 
A) less than or equal to 30 
B) greater than 30 but less than or equal to 60 
C) greater than 60 but less than or equal to 90 
D) greater than 90

Question 5

Figure 3.1
The information systems and operations management department of a small college is now designing its layout for newly built office space.An overhead view of the available office space reveals the following (note: assume all locations are measured from center point to center point):  
-Use the information in Figure 3.1.What is the rectilinear distance between offices A and C?

Accepted Answer

A) less than or equal to 25 feet 
B) greater than 25 but less than or equal to 45 feet 
C) greater than 45 but less than or equal to 65 feet 
D) greater than 65 feet 
A) less than or equal to 25 feet 
B) greater than 25 but less than or equal to 45 feet 
C) greater than 45 but less than or equal to 65 feet 
D) greater than 65 feet

Question 6

Divergence is the extent to which the process is customized with considerable latitude on how the tasks are performed.

Accepted Answer

A) True 
 B)False

Question 7

Figure 3.2
A company of four departments has the following closeness factors and current locations of all departments.Assume rectilinear distance.  
-Use the information in Figure 3.2.Which pair of departments has the greatest weighted-distance score?

Accepted Answer

A) 1 & 2 
B) 1 & 3 
C) 1 & 4 
D) 2 & 3 
A) 1 & 2 
B) 1 & 3 
C) 1 & 4 
D) 2 & 3

Question 8

Which one of the following statements on the concept of focused factories is best?

Accepted Answer

A) emphasizes economies of scale,rather than diseconomies of scale 
B) prefers larger facilities producing all of the products or services the company offers 
C) reduces the range of demands placed on an operation so management can concentrate on fewer tasks 
D) emphasizes flexibility rather than cost 
A) emphasizes economies of scale,rather than diseconomies of scale 
B) prefers larger facilities producing all of the products or services the company offers 
C) reduces the range of demands placed on an operation so management can concentrate on fewer tasks 
D) emphasizes flexibility rather than cost

Question 9

A distribution center that receives shipments from manufacturers and breaks these bulk shipments into smaller amounts that can be sold at a retail location might use ________ to perform this supply chain process.

Accepted Answer

The answer of A distribution center that receives shipments from...

Question 10

Front offices typically emphasize:

Accepted Answer

A) low cost operations and on-time delivery. 
B) top quality and customization. 
C) on-time delivery and standardization. 
D) top quality and low cost operations. 
A) low cost operations and on-time delivery. 
B) top quality and customization. 
C) on-time delivery and standardization. 
D) top quality and low cost operations.

Question 11

A back office operation most closely resembles a:

Accepted Answer

A) continuous flow process. 
B) batch process. 
C) job process. 
D) line process. 
A) continuous flow process. 
B) batch process. 
C) job process. 
D) line process.

Question 12

Which one of the following statements on the concept of gaining focus is best?

Accepted Answer

A) Focused factories maximize the amount of customization. 
B) Small sizes of many focused factories make it difficult to compete on the basis of shorter lead times. 
C) Plants within plants are different operations within a facility that can have individualized competitive priorities and processes. 
D) Focused factories are large factories producing all the products that the company offers. 
A) Focused factories maximize the amount of customization. 
B) Small sizes of many focused factories make it difficult to compete on the basis of shorter lead times. 
C) Plants within plants are different operations within a facility that can have individualized competitive priorities and processes. 
D) Focused factories are large factories producing all the products that the company offers.

Question 13

High task divergence requires less flexibility of the process's resources.

Accepted Answer

A) True 
 B)False

Question 14

Describe the appearance and use of a closeness matrix.

Accepted Answer

A closeness matrix is a table that lists

Question 15

Which of the following statements concerning resource flexibility is best?

Accepted Answer

A) Flexible equipment is useful to companies with low production volumes and high customization. 
B) Investment in general-purpose equipment is warranted if the firm expects to sell more than the break-even amount. 
C) Manufacturing efficiency increases with general-purpose equipment. 
D) Resource flexibility is crucial for line-flow processing. 
A) Flexible equipment is useful to companies with low production volumes and high customization. 
B) Investment in general-purpose equipment is warranted if the firm expects to sell more than the break-even amount. 
C) Manufacturing efficiency increases with general-purpose equipment. 
D) Resource flexibility is crucial for line-flow processing.

Question 16

Low capital intensity is generally associated with:

Accepted Answer

A) low resource flexibility. 
B) high customer involvement. 
C) high levels of fixed automation. 
D) high volumes. 
A) low resource flexibility. 
B) high customer involvement. 
C) high levels of fixed automation. 
D) high volumes.

Question 17

Which of the following statements about customer involvement is best?

Accepted Answer

A) In service industries,customer contact is of minor importance. 
B) High task divergence and flexible process flows require more flexibility of the process's employees,facilities and equipment. 
C) A firm that produces standardized products often seeks customer specifications. 
D) When customer involvement is highly customized,a process is more likely to use a standardized-services process rather than a customized-services process. 
A) In service industries,customer contact is of minor importance. 
B) High task divergence and flexible process flows require more flexibility of the process's employees,facilities and equipment. 
C) A firm that produces standardized products often seeks customer specifications. 
D) When customer involvement is highly customized,a process is more likely to use a standardized-services process rather than a customized-services process.

Question 18

Use the following to answer the questions below.
A company is considering two options for the production of a part needed downstream in the manufacturing process.Particulars are as follows:
  
-Refer to the instruction above.What does the company save each month by selecting this low-cost option (for monthly requirements of 3,000 units)?

Accepted Answer

A) $1,000 
B) $3,000 
C) $6,000 
D) Can't be determined with information given. 
A) $1,000 
B) $3,000 
C) $6,000 
D) Can't be determined with information given.

Question 19

A(n)________ allocates space and indicates placement of each department.

Accepted Answer

The answer of A(n)________ allocates space and indicates placement of...

Question 20

________ is the mix of equipment and human skills in a process.

Accepted Answer

The answer of ________ is the mix of equipment and...

Exam 3: Process Strategy

Petroleum refineries typically use continuous flow processes.

The principle of postponement is modeled by the worker that has known his assignment for several weeks,but waits until the day before the product is to be delivered to begin production.

Higher volume in a process is generally associated with:

Divergence is the extent to which the process is customized with considerable latitude on how the tasks are performed.

Figure 3.2 A company of four departments has the following closeness factors and current locations of all departments.Assume rectilinear distance. -Use the information in Figure 3.2.Which pair of departments has the greatest weighted-distance score?

Which one of the following statements on the concept of focused factories is best?

A distribution center that receives shipments from manufacturers and breaks these bulk shipments into smaller amounts that can be sold at a retail location might use ________ to perform this supply chain process.

Front offices typically emphasize:

A back office operation most closely resembles a:

Which one of the following statements on the concept of gaining focus is best?

High task divergence requires less flexibility of the process's resources.

Describe the appearance and use of a closeness matrix.

Which of the following statements concerning resource flexibility is best?

Low capital intensity is generally associated with:

Which of the following statements about customer involvement is best?

A(n)________ allocates space and indicates placement of each department.

________ is the mix of equipment and human skills in a process.

Using Operations to Compete

Project Management

Process Analysis

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

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