Question 1

Field service representatives are classified as a:

Accepted Answer

A) back office. 
B) hybrid office. 
C) front office. 
D) mid office. 
A) back office. 
B) hybrid office. 
C) front office. 
D) mid office.

Question 2

Back office work is typically routine,with many steps having considerable divergence.

Accepted Answer

A) True 
 B)False

Question 3

A job process has a relatively high level of customization.

Accepted Answer

A) True 
 B)False

Question 4

Use the following to answer the questions below.
You currently purchase a part used in your production process from an outside supplier,and have decided to begin making this part in-house.You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment.Cost information for these two options is as follows:
  
-Refer to the instruction above.For what range of output is the Special-Purpose Equipment the low-cost option?

Accepted Answer

A) 30,000 or more units per year 
B) 0 - 30,000 units per year 
C) 0 - 40,000 units per year 
D) 40,000 or more units per year 
A) 30,000 or more units per year 
B) 0 - 30,000 units per year 
C) 0 - 40,000 units per year 
D) 40,000 or more units per year

Question 5

Use the following to answer the questions below.
You currently purchase a part used in your production process from an outside supplier,and have decided to begin making this part in-house.You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment.Cost information for these two options is as follows:
  
-Refer to the instruction above.What are total costs under the Special-Purpose Equipment option for an annual quantity of 40,000 units?

Accepted Answer

A) $400,000 
B) $500,000 
C) $800,000 
D) $850,000 
A) $400,000 
B) $500,000 
C) $800,000 
D) $850,000

Question 6

Use the following to answer the questions below.
You currently purchase a part used in your production process from an outside supplier,and have decided to begin making this part in-house.You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment.Cost information for these two options is as follows:
  
-Refer to the instruction above.What are total costs under the General-Purpose Equipment option for an annual quantity of 40,000 units?

Accepted Answer

A) $400,000 
B) $450,000 
C) $800,000 
D) $850,000 
A) $400,000 
B) $450,000 
C) $800,000 
D) $850,000

Question 7

The process structure that best describes a waiter's position at a restaurant would be classified as:

Accepted Answer

A) front office. 
B) back office. 
C) hybrid office. 
D) inner office. 
A) front office. 
B) back office. 
C) hybrid office. 
D) inner office.

Question 8

Figure 3.3
A company of four departments has the following closeness factors and current locations of all departments:  
-Use the information from Figure 3.3.What is the total weighted distance for the current layout?

Accepted Answer

A) 69 
B) 73 
C) 77 
D) 81 
A) 69 
B) 73 
C) 77 
D) 81

Question 9

A block plan is a table that gives a measure of the relative importance of each pair of centers being located close together.

Accepted Answer

A) True 
 B)False

Question 10

Mass production is a production strategy that uses batch processes in a make-to-stock strategy.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements about process choice is best?

Accepted Answer

A) A batch process typically has a standard sequence of operations through the facility. 
B) Automobiles and appliances are examples of products created using a continuous flow process. 
C) Continuous flow processes are very capital intensive. 
D) A custom cake operation is an example of a batch process. 
A) A batch process typically has a standard sequence of operations through the facility. 
B) Automobiles and appliances are examples of products created using a continuous flow process. 
C) Continuous flow processes are very capital intensive. 
D) A custom cake operation is an example of a batch process.

Question 12

Fixed automation is appropriate for line and continuous flow operations.

Accepted Answer

A) True 
 B)False

Question 13

Figure 3.2
A company of four departments has the following closeness factors and current locations of all departments.Assume rectilinear distance.  
-Use the information in Figure 3.2.What is the overall weighted-distance score for the arrangement?

Accepted Answer

A) 52 
B) 48 
C) 63 
D) 58 
A) 52 
B) 48 
C) 63 
D) 58

Question 14

What are the different dimensions of customer contact in service processes? Provide an example of a service that has high levels of customer contact and one that has very low levels of customer contact.

Accepted Answer

The dimensions of customer con

Question 15

An advantages of customer involvement in a service process is that:

Accepted Answer

A) if the customers are price sensitive,they might feel they are receiving more value. 
B) dealing with the unique needs of each customer make the process more capital intensive. 
C) accommodating the needs of each different customer can make the process less divergent. 
D) measurement of quality becomes more difficult. 
A) if the customers are price sensitive,they might feel they are receiving more value. 
B) dealing with the unique needs of each customer make the process more capital intensive. 
C) accommodating the needs of each different customer can make the process less divergent. 
D) measurement of quality becomes more difficult.

Question 16

No process can exist without at least one product or service.

Accepted Answer

A) True 
 B)False

Question 17

Supply chain processes are simply business processes that have either external customers or external suppliers.

Accepted Answer

A) True 
 B)False

Question 18

________ is the act of selecting,certifying,and evaluating suppliers and managing supplier contracts.

Accepted Answer

The answer of ________ is the act of selecting,certifying,and evaluating...

Question 19

Active customer contact and personalized attention can lower cost to the customer by:

Accepted Answer

A) increasing the capital intensity. 
B) trading fixed costs for an equivalent variable cost. 
C) substituting customer efforts for those of the service provider. 
D) lowering the level of technology involved. 
A) increasing the capital intensity. 
B) trading fixed costs for an equivalent variable cost. 
C) substituting customer efforts for those of the service provider. 
D) lowering the level of technology involved.

Question 20

Figure 3.3
A company of four departments has the following closeness factors and current locations of all departments:  
-Use the information from Figure 3.3.The departmental pair that has the greatest weighted distance between them is:

Accepted Answer

A) A & B. 
B) A & C. 
C) A & D. 
D) A & E. 
A) A & B. 
B) A & C. 
C) A & D. 
D) A & E.

Exam 3: Process Strategy

Field service representatives are classified as a:

Back office work is typically routine,with many steps having considerable divergence.

A job process has a relatively high level of customization.

The process structure that best describes a waiter's position at a restaurant would be classified as:

Figure 3.3 A company of four departments has the following closeness factors and current locations of all departments: -Use the information from Figure 3.3.What is the total weighted distance for the current layout?

A block plan is a table that gives a measure of the relative importance of each pair of centers being located close together.

Mass production is a production strategy that uses batch processes in a make-to-stock strategy.

Which of the following statements about process choice is best?

Fixed automation is appropriate for line and continuous flow operations.

Figure 3.2 A company of four departments has the following closeness factors and current locations of all departments.Assume rectilinear distance. -Use the information in Figure 3.2.What is the overall weighted-distance score for the arrangement?

What are the different dimensions of customer contact in service processes? Provide an example of a service that has high levels of customer contact and one that has very low levels of customer contact.

An advantages of customer involvement in a service process is that:

No process can exist without at least one product or service.

Supply chain processes are simply business processes that have either external customers or external suppliers.

________ is the act of selecting,certifying,and evaluating suppliers and managing supplier contracts.

Active customer contact and personalized attention can lower cost to the customer by:

Figure 3.3 A company of four departments has the following closeness factors and current locations of all departments: -Use the information from Figure 3.3.The departmental pair that has the greatest weighted distance between them is:

Using Operations to Compete

Project Management

Process Analysis

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Filters