Exam 1: Using Operations to Compete

Every process has a customer.

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an external supplier is:

Which of the following is an example of a core competency?

Budgeting,recruiting,and scheduling are examples of these types of processes.

Every sub-contractor knew that their quality had to be excellent to be considered for the project;it was their ability to deliver on time that would secure the lucrative contract.Quality was recognized as being an ________,but on-time delivery was the ________

Inputs to a process can include human resources.

The process that facilitates the placement of orders and identifies,attracts,and builds relationships with external customers is called the:

Barry's Tire Service completed 100 tire changes,six brake jobs,and 16 alignments in an eight-hour day with his standard crew of six mechanics.A brake specialist costs $16 per hour,a tire changer costs $8 per hour,and an alignment mechanic costs $14 per hour.The materials cost for a day was $2000,and overhead cost was $500. a.What is the shop's labor productivity if the retail price for each respective service is $60,$150,and $40? b.What is the multifactor productivity,if the crew consisted of two of each type mechanic?

Operations managers are involved at both the strategic and tactical levels of corporate strategy.

Productivity is measured as input divided by output.

A firm gains competitive advantage by outperforming competitors in terms of competitive priorities,which fall into four major groups: ________,________,________,and ________.

For students not wanting a traditional major in marketing or accounting,for example,the college decided to create a general business major,which allowed any combination of the easiest business courses to comprise the program.The competitive priority achieved in this example is:

The manager of a landscaping company is trying to determine the best crew size to use for laying sod for new construction homes.She has tried various crew sizes,with the results shown below.Based on productivity,which crew size averages the greatest productivity in square yards installed per week?

________ is the elapsed time between receiving a customer's order and filling it.

The supplier relationship process selects the suppliers of services,materials and information,while the order fulfillment process facilitates the timely and efficient flow of these items into the firm.

The activities required to create the service and put the product in the hands of the customer comprise the ________.

Using an airline example for competitive priorities,the process capability of handling service needs of all market segments and promotional programs would be best described by:

Consistent quality is not important to today's consumers.

Operations management is part of a production system that can be described in the following manner: Organization: inputs→processes→outputs. Which one of the following correctly describes a production system?

A company's ability to support varying rates of production is best described as: