Exam 1: Using Operations to Compete

In an assembly operation at a furniture factory,six employees assembled an average of 450 custom cabinet drawers per 5-day week.What is the labor productivity of this operation?

The three main line functions of any business include Operations,Finance and Marketing.

Which of the following is an example of a nested process?

At the level of the firm,service providers offer just services and manufacturers offer just products.

Competitive priorities are the means by which operations implements the firm's corporate strategies.

External customers may be end users or intermediaries buying the firm's finished products,but ________ may be other businesses who provide the resources and materials for the firm's needs.

Flexibility is a possible competitive priority.

The three mainline functions of any business are ________,________,and ________.

________ provide vital resources and inputs to core processes.

A company's ability to quickly introduce a new service or product would be best described as:

Productivity is defined as ________ divided by ________.

Table 1.3 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20/unit. a.Calculate the multifactor productivity for the current process. b.Calculate the multifactor productivity for the new process. c.Determine if the new process should be implemented. -The three person crew worked their way through the neighborhood,mowing lawns,edging,apply fertilizer and weed treatments where necessary and collecting all the clippings for use as mulch as part of their new green initiative.Their pricing scheme appears in Table A and the mix of orders and service costs appear in Table B: a.What is their multifactor productivity for these orders in the prestigious Edmond Oaks neighborhood? b.Which of the service combinations they are providing is their most productive from a multifactor perspective? c.What is their labor productivity for the same mix of orders? Table A: Price List: Workers are paid at a rate of $10 per hour,and overhead is charged at 120% (or 1.2 times)labor costs.For a customer that gets both mowing and edging,their $95 bill would be discounted for two services times 5% for a total of 10% off the $95 straight charge for a cost of $85.50.A customer receiving three services would get a 15% discount off their service bill.Labor hours shown in Table A are total hours for the three-person crew. Table B: Orders Processed

The cumulative work of the processes of a firm is a(n)________.

You are interested in buying a laptop computer.Your list of considerations include the computer's speed in processing data,its weight,screen size,and price.You consider a number of different models,and narrow your list based on speed and monitor screen size,then finally select a model to buy based on its weight and price.In this decision,weight and price are examples of:

________ measures the frequency with which delivery-time promises are met.

In a service process,output can be inventoried.

Table 1.2 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20 / unit. -Use the information provided in Table 1.2.What is the multifactor productivity of the current process?

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an internal supplier is:

Volume flexibility involves accelerating or decelerating the rate of production of services or products to handle large fluctuations in demand.

Admission to the prestigious school had become so competitive that a high GPA is no longer enough to separate one fresh-faced high school student from another.Today's outstanding candidate must also demonstrate their involvement in a myriad of extracurricular activities in order to be admitted.It seems that good grades are now: