Exam 1: Using Operations to Compete

Which one of the following statements is more of a general characteristic of a service organization,as compared to a manufacturing organization?

A firm's core competencies should determine its core processes.

Manufacturing processes usually have long response times compared to service processes.

As a functional area of a business,Operations translates materials and services into outputs.

Operations management refers to the direction and control of inputs that transform processes into products and services.

What are four core processes in a firm and how are they related?

How has global competition affected productivity? Cite specific examples and reference the productivity equation to support your thesis.

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an internal customer is:

The process that includes the activities required to produce and deliver the service or product to the customer is called the:

Environmental scanning refers to the unique resources and strengths that an organization's management considers when formulating a strategy.

At the process level,it is much easier to distinguish whether the process is providing a service or manufacturing a product.

Which of the following statements is more of a general characteristic of a manufacturing organization,as compared to a service organization?

Table 1.3 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20/unit. a.Calculate the multifactor productivity for the current process. b.Calculate the multifactor productivity for the new process. c.Determine if the new process should be implemented. -The three-person crew worked their way through the neighborhood,testing doorknobs and windows and slipping past security systems like a team of ninjas.Of course,they weren't ninjas,but a crew of brazen burglars,hoping to grab cash and other valuables to fence at the next level of their supply chain.Fortune smiles on them on this day in the prestigious Edmond Oaks neighborhood.A lawn maintenance crew is creating a tremendous racket mowing and edging lawns,which completely drowns out the sounds of breaking glass.Details of the day's haul appear in Table C. a.What is the multifactor productivity? b.What is the labor productivity? Table C: The Haul Workers are paid at a flat rate of 20% of the sales price of the merchandise.Materials cost represents the cost of gasoline and surgical gloves,and overhead is 20% of the sales price of the merchandise.

Manufacturing processes usually have:

A core process is a set of activities that delivers value to external customers.

A(n)________ is any activity or group of activities that takes one or more inputs,transforms and adds value to them,and provides one or more outputs for its customers.

The foundations of modern manufacturing and technological breakthroughs were inspired by the creation of the mechanical computer by:

Service processes usually have:

What are some ethical issues that are prevalent in organizations that have a global operations presence?

A company realizes that recent layoffs at its primary customers reflect potential falling demands for its customers' products,and hence for its own products.The company has engaged in: