Question 1

When someone is determining how to express an idea,which stage of the communication model are they engaging in?

Accepted Answer

A) Having an idea 
B) Transmitting the message through a channel 
C) Determining how the audience will respond to the message 
D) Encoding the idea as a message 
E) Producing the message in a transmittable medium 
A) Having an idea 
B) Transmitting the message through a channel 
C) Determining how the audience will respond to the message 
D) Encoding the idea as a message 
E) Producing the message in a transmittable medium

Question 2

Identify six of the critical communication skills that employers expect you to have.

Accepted Answer

The student should choose any combinatio

Question 3

Which of the following is one of the essential goals of communication?

Accepted Answer

A) Successful negotiations 
B) Sharing 
C) Data development 
D) Engagement 
E) Career development 
A) Successful negotiations 
B) Sharing 
C) Data development 
D) Engagement 
E) Career development

Question 4

How can a writer increase the chance that a message will be remembered and retrieved by the receiver?

Accepted Answer

A) Incorporate the Internet of Things whenever possible 
B) Be sensitive to the audience's wants and needs 
C) Tell the audience how the message fits their perception of reality 
D) Develop the message based on cultural beliefs 
E) Instruct the audience in proper decoding techniques 
A) Incorporate the Internet of Things whenever possible 
B) Be sensitive to the audience's wants and needs 
C) Tell the audience how the message fits their perception of reality 
D) Develop the message based on cultural beliefs 
E) Instruct the audience in proper decoding techniques

Question 5

The quality of performing at a high level and conducting oneself with pride and purpose is known as

Accepted Answer

A) expediency. 
B) professionalism. 
C) entrepreneurialism. 
D) impression management. 
A) expediency. 
B) professionalism. 
C) entrepreneurialism. 
D) impression management.

Question 6

All of the following EXCEPT ________ can facilitate the communication process through the effective use of communication technology.

Accepted Answer

A) using technological tools productively 
B) staying connected around the clock 
C) guarding against information overload 
D) disengaging from computing devices to communicate in person 
A) using technological tools productively 
B) staying connected around the clock 
C) guarding against information overload 
D) disengaging from computing devices to communicate in person

Question 7

If a message is fact-based,it will not be interpreted based on culture or personal beliefs.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following best describes the information technology paradox?

Accepted Answer

A) Information tools can waste as much time as they save 
B) Millennials are only attracted to firms with gamification 
C) To improve performance on the job,it must feel like a game 
D) Collaboration and brainstorming must be used to increase individual influence 
E) Customer service ratings are increased when consumers connect with the company through technology 
A) Information tools can waste as much time as they save 
B) Millennials are only attracted to firms with gamification 
C) To improve performance on the job,it must feel like a game 
D) Collaboration and brainstorming must be used to increase individual influence 
E) Customer service ratings are increased when consumers connect with the company through technology

Question 9

Discuss the six areas of unethical communications covered in the chapter.

Accepted Answer

Plagiarism is presenting someone else's

Question 10

Briefly explain the nature and importance of the final phase in the communication process.

Accepted Answer

The final phase in the communi

Question 11

An audience-centered approach to communication involves

Accepted Answer

A) saying whatever it takes to win over the members of your audience. 
B) embedding a layer of technology between you and your audience members. 
C) respecting,understanding,and meeting the needs of your audience members. 
D) focusing on how the members of the audience can help you obtain your goals. 
A) saying whatever it takes to win over the members of your audience. 
B) embedding a layer of technology between you and your audience members. 
C) respecting,understanding,and meeting the needs of your audience members. 
D) focusing on how the members of the audience can help you obtain your goals.

Question 12

What is meant by the expression "The Internet of Things (IoT)"?

Accepted Answer

The Internet of Things (IoT)refers to th

Question 13

What is a communication medium?

Accepted Answer

A) The form a message will take 
B) The appropriate length of a message 
C) The communication channel used 
D) The number of potential distractions a message might encounter 
E) The identification of the audience preference in receiving messages 
A) The form a message will take 
B) The appropriate length of a message 
C) The communication channel used 
D) The number of potential distractions a message might encounter 
E) The identification of the audience preference in receiving messages

Question 14

Companies that use the mobile-first approach

Accepted Answer

A) allow employees to bring their mobile devices to work. 
B) design their websites for optimum viewing on smartphones and tablets. 
C) control operating costs through telecommuting and other nontraditional work models. 
D) ignore traditional standards of grammar,punctuation,and spelling when writing messages. 
A) allow employees to bring their mobile devices to work. 
B) design their websites for optimum viewing on smartphones and tablets. 
C) control operating costs through telecommuting and other nontraditional work models. 
D) ignore traditional standards of grammar,punctuation,and spelling when writing messages.

Question 15

Which of the following is the result of people receiving more information than they can process?

Accepted Answer

A) Less access to the Internet of Things 
B) Information overload 
C) Radical connectivity 
D) Digital information fluency 
E) A strong social communication model 
A) Less access to the Internet of Things 
B) Information overload 
C) Radical connectivity 
D) Digital information fluency 
E) A strong social communication model

Question 16

How does a mobile-first approach to websites affect their design?

Accepted Answer

A) Websites include more links and search features 
B) Websites can be viewed on a PC then linked to tablets 
C) Websites are incorporating more graphics 
D) Websites are designed to be more colorful and interactive 
E) Websites are designed for optimum viewing on smartphones and tablets 
A) Websites include more links and search features 
B) Websites can be viewed on a PC then linked to tablets 
C) Websites are incorporating more graphics 
D) Websites are designed to be more colorful and interactive 
E) Websites are designed for optimum viewing on smartphones and tablets

Question 17

Describe four common types of communication barriers.

Accepted Answer

Four common types of communication barri

Question 18

Describe five characteristics of effective business messages.

Accepted Answer

Effective business messages provide prac

Question 19

Briefly define Business Communication 2.0,and explain how it differs from a more traditional approach to business communication.

Accepted Answer

Business Communication 2.0 is a convenie

Question 20

As a sender,which of these is an important step you can take to help reduce information overload?

Accepted Answer

A) Mark messages as "urgent" 
B) Don't send unnecessary messages 
C) Use filtering features 
D) Only write messages that can be sent through texts 
E) Use priority markings on messages 
A) Mark messages as "urgent" 
B) Don't send unnecessary messages 
C) Use filtering features 
D) Only write messages that can be sent through texts 
E) Use priority markings on messages

When someone is determining how to express an idea,which stage of the communication model are they engaging in?

Identify six of the critical communication skills that employers expect you to have.

Which of the following is one of the essential goals of communication?

How can a writer increase the chance that a message will be remembered and retrieved by the receiver?

The quality of performing at a high level and conducting oneself with pride and purpose is known as

All of the following EXCEPT ________ can facilitate the communication process through the effective use of communication technology.

If a message is fact-based,it will not be interpreted based on culture or personal beliefs.

Which of the following best describes the information technology paradox?

Discuss the six areas of unethical communications covered in the chapter.

Briefly explain the nature and importance of the final phase in the communication process.

An audience-centered approach to communication involves

What is meant by the expression "The Internet of Things (IoT)"?

What is a communication medium?

Companies that use the mobile-first approach

Which of the following is the result of people receiving more information than they can process?

How does a mobile-first approach to websites affect their design?

Describe four common types of communication barriers.

Describe five characteristics of effective business messages.

Briefly define Business Communication 2.0,and explain how it differs from a more traditional approach to business communication.

As a sender,which of these is an important step you can take to help reduce information overload?

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding the Foundations of Business Communications

When someone is determining how to express an idea,which stage of the communication model are they engaging in?

Identify six of the critical communication skills that employers expect you to have.

Which of the following is one of the essential goals of communication?

How can a writer increase the chance that a message will be remembered and retrieved by the receiver?

The quality of performing at a high level and conducting oneself with pride and purpose is known as

All of the following EXCEPT ________ can facilitate the communication process through the effective use of communication technology.

If a message is fact-based,it will not be interpreted based on culture or personal beliefs.

Which of the following best describes the information technology paradox?

Discuss the six areas of unethical communications covered in the chapter.

Briefly explain the nature and importance of the final phase in the communication process.

An audience-centered approach to communication involves

What is meant by the expression "The Internet of Things (IoT)"?

What is a communication medium?

Companies that use the mobile-first approach

Which of the following is the result of people receiving more information than they can process?

How does a mobile-first approach to websites affect their design?

Describe four common types of communication barriers.

Describe five characteristics of effective business messages.

Briefly define Business Communication 2.0,and explain how it differs from a more traditional approach to business communication.

As a sender,which of these is an important step you can take to help reduce information overload?

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters